SUMMARY

• 6+ years of experience on JIRA Administration, Jira development, analysis, design, development, Project management, Agile methodologies, Collaboration tools, Continuous integration
• Proficient in configuring and maintaining AWS in a classified environment; history of implementing highly available systems as well as demonstrated backup and disaster recovery best practices.
• Setup and Configure HP ALM, Performance Center, LoadRunner to support users and all environments including Java, .NET, NodeJS, Oracle databases, No - SQL databases
• Experience in Functional testing, Regression testing, Smoke testing, Web services testing, Load testing, Stress Testing, Defect Reporting/Management and Production Support of Oracle Applications 11i
• Experienced in creating Automation Framework based on the how regression testing will be handled.
• Experienced in writing business scenarios, test cases and test scripts based on functional specifications.
• Experience in white box testing (stored procedures, functions, packages and triggers using SQL and PL/SQL) Proficient inJIRAAdmin, Linux Administration, with Software Configuration Management, Change Management, build automation, Release Management and DevOps experience in large and small software development organizations
• Experienced in customizing Atlassian products by developing various plugins, event listeners and scripts in JAVA, JavaScript, Groovy script, Jelly Script and JQL
• Experience on complete software development life cycle (SDLC) with software development models like JIRA, Agile Scrum Model, Prototype model & RUP, Waterfall model
• Good understanding on integrating JIRA with other products such as Sales Force, Share Point, Microsoft office connector
• In-depth Knowledge about Jira Plug-ins, REST APIs & Scripts.
• Analyze and evaluate existing architecture at Customer on Premise Datacenters and Design, Configure and Migrate complex network architectures to AWS Public Cloud.
• Proficient with SQL Enterprise Manager, SQL Query Analyzer, scheduling jobs with SQL Server Agent, SQL Profiler, Management Studio, Visual Studio, Idera, MS Office, MS Visio, MS Project, Puppet, Chef, Ansible, Java, Python, XML, HTTP, HTML, CSS, JavaScript.
• Experience in using Build Automation tools and Continuous Integration concepts by using tools like ANT, Jenkins and Maven.
• Experience in using Configuration Management tools like Puppet, Chef, Ansible, Java and Python

PROFESSIONAL EXPERIENCE

Confidential - Houston, TX

Sr. Jira Admin/ Jira Architect

Responsibilities:

• Jira/ Fisheye Crucible/ Crowd/ Jama tools usage and administration.
• Migrate and Upgrade Jira from Oracle to PostgreSQL environments.
• Migrate Crowd and all other Atlassian Applications and reconnect them to Crowd using SSO SAML as the authentication system.
• Integrating and Upgrading Jira with other Atlassian Applications.
• Creating Complex JIRA workflows, conditions, validators, post-functions, Creating Complex screens, Advanced Custom fields, Personalized JQL Filters, Agile-Scrum-Kanban Boards to represent the business process.
• Responsible for supporting Project Administration, Agile Board Configuration and User Management
• Resolved issues as they arise with JIRA Projects and Confluence in coordination with JIRA hosting partner team.
• Created and managed JIRA templates and complex JIRA workflows including project workflows, screen schemes, permission scheme and notification schemes.
• Creating JIRA and Confluence user guide, admin guide, workflows, screens and other administrative activities.
• Installed Jira Behavior plugin, which simply defines how field behaves with the issue in the project.
• Worked on Add on such as Script Runner, Workflow Extensions, Better Excel plug-in for Jira, Tempo, Jira Capture, Jira Agile, Service desk, Portfolio and Zephyr, QA symphony.
• Worked on JIRA project configuration and customization using Issue Schemes, Workflow Schemes, Field Configuration Schemes, Screen Schemes, Permission Schemes, Notification Schemes
• Administrated and managed Atlassian tool suites, (installation, deployment, configuration, migration, upgrade, patching, provisioning, server management etc.)
• Installed and setup the crowd for centralized identity management which enables users to login once and give access to multiple applications.
• Experience in using Build Automation tools and Continuous Integration concepts by using tools like Maven.
• Atlassian products JIRA Customization with Workflow Schemes, workflows, Permissions, User/Group access controls, Notifications, Screens, Fields, Issue types, various other scheme settings, post functions/validators with workflow transitions, custom configurations with add-ons/plug-in's and even more customizations with JIRA code and REST API.
• Maintained add-ons updates, reporting on feature changes.
• Developed guides and documentation for system features. Train, guide, and assist end-users in use of JIRA
• Work closely with managers, developers, and stakeholders
• Assisted QA team with User Acceptance Testing, develop and maintain quality procedures ensuring that appropriate documentation is in place.

Confidential

Sr. Jira Admin

Responsibilities:

• Created complex JIRA workflows including project workflows, custom fields, screen schemes, permission scheme and notification schemes
• Created custom JIRA dashboards, metrics, reports and JQL queries and shared with the users
• Provided JIRA 101 training to users
• Responsible for bug tracking, issue tracking and project management tool
• Imported data from external systems into JIRA by creating a project in JIRA
• Managed Help Desk queue of JIRA tickets to address and trouble shoot system issues, user requests like username and password resets.
• Set access permissions for JIRA projects
• Monitor JIRA performance and indexing after the system configuration in order not to decrease the performance of the system while in use.
• Integrated Test Rail, Test Management Software with JIRA
• Set up the Tempo planner for Teams individuals capacity on the work logged by them
• Set up Bit Bucket for the development Teams to collaborate on Source code with inline comments and pull requests and to manage and share Git repositories to build and ship software, as a team
• Managed all JIRA enhancements and releases
• Maintained 500 global users in authenticating and addressing the issues from them
• Created Scrum and Kanban boards for each project by filtering the queries based on their requirements.
• Used JIRA Connector for the integration of Service Now and Share Point with JIRA
• Researched & analysed JIRA Plug-ins
• Worked with R & D team for JIRA Server maintenance
• Installed and configured the plug ins as needed
• Collaborate with other teams and departments across the company on a variety of projects
• Involved in OKTA integration of JIRA 7.6 using SAML 2.0
• Supported development Teams and customized the projects based on their requirements and coordinated with other Teams to fulfill the needs
• Responsibilities included every day back up of JIRA, Test Rail and UPK.
• Trained users throughout the company by designing Oracle UPK topics for both JIRA and Test Rail
• Experience with JIRA 6.x & 7.x environments, knowledge of newest features and functionality.
• Used API for the integration of Test Rail with JIRA.
• Provided training for the project administrators to maintain the project according to their needs
• Installed and configured JIRA CLOUD from scratch starting from CORE Project
• Integrated JIRA with third party add-ons supported by Atlassian
• Configured JIRA for OUTER CORE applications like MCS, MISP, Agile and GMA, SFDC, Flexera etc project workflows, custom fields, screen schemes, permission scheme and notification schemes
• Worked on creating Kanban boards
• Created various gadgets upon the requests from Project Managers like Team calendars, two dimensional filters, pie charts etc
• Constructed custom dashboards using various filter types in JIRA
• Maintained EPIC story boards etc. Added custom EPIC fields like EPIC link, EPIC color etc to the Agile Projects
• Recommended and developed the overall JIRA technical strategy and road map
• Installed, managed and supported various development, testing and monitoring tools
• Perform requirements gathering, business process workflows, and determine ways to improve the JIRA/Confluence based workflows and as-is processes & identify where functionality can/cannot meet user requests.
• Maintained add-ons updates, reporting on feature changes.
• Developed guides and documentation for system features. Train, guide, and assist end-users in use of JIRA
• Work closely with managers, developers, and stakeholders
• Support End-to-end and UAT cycles
• Documented workflows for flexible usage
• Assisted QA team with User Acceptance Testing, develop and maintain quality procedures ensuring that appropriate documentation is in place.

Confidential, Orlando, FL

Jira Admin

Responsibilities:

• Involved in development and implementation of JIRA from source code with customization.
• Involved in building, installing and configuring JIRA in development and production environment.
• Involved in development and implementation of new Web-Services based infrastructure and re-write of internal administrative module.
• Involved in adding a new web based User Management Module using RPC which enables remote access through XML-RPC and SOAP and perform various operations via a JIRA -SOAP Client.
• Involved in automating data synchronization between JIRA and Clear Quest using RPC plug-ins which enables remote access through XML-RPC and SOAP and perform various operations via a JIRA -SOAP Client.
• Involved in development and implementation of a security enhancement module which enables the software to enforce new constrains in user activities like implementation of Password Aging, impose password constraints etc.
• Involved in upgrading from JIRA -4.1 to JIRA -5.8 versions.
• Involved in installing new plug-ins in JIRA including Green Hopper, JIRA Workflow Designer etc.
• Involved in installing and configuring Confluence in development and production environment.
• Responsible for providing administrative support on day to day user management and creating pages in Confluence.
• Involved in setting up JIRA Issues macro to allow displaying a list of issues from a JIRA site within a page in Confluence.
• Used Python library for interacting with JIRA via REST APIs.
• Worked directly with AT&T Lab users to solve day to day JIRA related issues.
• Used JDBC-API to communicate with Database MySQL.
• Used Eclipse as IDE and Maven to build and deploy the applicationsCreated JIRA support requests project for daily support tickets from users across different teams in the organization.
• Developed projects for tracking release management and Finance purchase requests.
• Created a step by step guide to create a project in JIRA Documented project plans using MS Project.
• Designed and implemented basicSQLqueries for QA testing and report.
• Used SQL to run ad-hoc queries and prepare reports to the management.
• Conducted project review meetings and resolved outstanding issues.
• Identified bugs and tracked them to completion using JIRA.
• Developed test cases and test scripts and assisted Quality Assurance activities, with system integration testing and user acceptance testing (UAT), developing and maintaining quality procedures and ensuring that appropriate documentation is in place.