IT Technician Resume Hampton, VA - Hire IT People

SUMMARY

Driven and energetic professional looking for a position as a Technician with a company utilizing the following qualifications:
Experience in diverse technician roles
Has over 7+ years of experience in doing troubleshooting, system installation
Highly skilled in responding to tickets generated by users in a timely manner
Demonstrated ability to diagnose and fix problems of operating systems
Ability to work in adverse repair/installation environments and diffuse stressful situations
Excellent customer service skills to properly interface with end - user customers
Track record of working with end users and providing support
Hands-on experience in responding, tracking, and following up to telephone, emails and end user requests for support
Is proficient in cabling
Able to lift up to 70lbs

TECHNICAL SKILLS

PROFESSIONAL EXPERIENCE

IT Technician

Confidential, Hampton, VA

Responsibilities:

Provide technical support to Goodwill customers.
Analyse and troubleshoot software and hardware issues.
Refurbished desktops, laptops and tablets that are donated from Goodwill customers.
Perform a clean wipe of hard drives to protect customers personal information.
Perform system upgrades and install software that be beneficial to the customer.
Identify and resolve any issues during the refurbishment process and run required testing.
Provide documentation to customers with each purchase of our refurbished computers.

Electronic Security Technician

Confidential, Hampton, VA

Responsibilities:

Provide technical support to clients via telephone and email.
Analyze and troubleshoot software and hardware issues.
Help clients identify and resolve issues pertaining to network connectivity, security cameras and Cat 5e/Cat 6 data drops.
Terminate patch panels and Cat 5e/Cat 6 cable and run required testing.
Provide documentation to clients via email with daily progress reports.

Electronic Security Technician

Confidential, Williamsburg, VA

Responsibilities:

Provide technical support to clients
Analyse and troubleshoot software and hardware issues.
Help clients identify and resolve issues pertaining to network connectivity, security cameras and Cat 5e/Cat 6 data drops.
Terminate patch panels and Cat 5e/Cat 6 cable and run required testing.
Provide documentation to clients via email with daily progress reports.

Confidential

Business Sales Representative and Technician

Responsibilities:

AV Technician

Confidential, Williamsburg, VA

Responsibilities:

Provide technical support to employees via telephone, paging system and email.
Analyse and troubleshoot software and hardware issues
Help employees identify and resolve issues pertaining to audio systems and HDMI TVs.
Respond to queries pertinent to package details and email configurations.
Created documentation with step by step instructions on problem solving techniques

IT Support Intern

Confidential, Williamsburg, VA

Responsibilities: