EMPLOYMENT:

Confidential

System Analyst/Admin

Responsibilities:

• Backup Administrator for clustered servers; VDI/Netscaler/XenApp support. Resolve Citrix Director issues.
• Project Coordinator for ERP software upgrades, installs/config. Vendor liaison on debug and patching efforts.
• Administer AD/Exchange/O365 profiles, local/remote/virtual servers, apply updates, manage user licenses/keys
• Support GP/CRM/SalesPad/Salesforce users with reports, AP/AR imports, database upgrades/upload/patching.
• Resolve ERP issues - Infrastructure/SQL DB/IIS/SSRS, run scripts, travel to remote sites for implementations.
• SME on TMW/TMT/Trimble, execute data maps/integrations; Complete SOX reports for regulatory compliance.

Confidential

Migration Engineer Lead

Responsibilities:

• Execute site migrations spanning local and remote locations across N.America towards global migration project
• System Administration: ActiveDirectory permissions/groups/GPO; Exchange, Print Server, file shares/access
• Windows7 migration: USMT/SCCM- Deploy packages in Quest ARS/ConfigMgr, migrate data/upgrade apps
• Liaise with Deloitte consultant team on daily trends, goals, reports, targets, projections and problem resolution
• Escalation: Lead desktop team, help with Asset reports/software deployment fixes, site-wide issues/resolution
• User deployment: Office 2013, VPN,BES activation, Outlook/Exchange migration, Sharepoint, Webportals

Confidential

System Admin/Lead Desktop

Responsibilities:

• Site contact for network break/fix issues, vendor liaison, desktop/helpdesk support and system facilitator
• Lotus Notes Admin 7x/8x; Manage ActiveDirectory, Server03/08/R2, Print servers, VDI/VPN access
• Maintain security ID management system for secured plant access, maintain camera & badge software.
• Windows7/XP migration via Altiris console- imaging, stage, deploy, configure custom apps-post support
• Support plant applications, MS Office Suite/Project/Access/Visio; Blackberry BES user activations/setup
• Monitor Server apps, install/config- Cisco Webex/Altiris Backup/Symantec/NOD/Remote access/VPN tools
• Manage IT department by proxy while manager on travel/project training assignment, escalated IT contact

Confidential

Technical Analyst

Responsibilities:

• Manage ticket queues for all network/telecom issues involving hardware/software on Windows 7/XP platform.
• Configure Cisco Call Manager/PBX/Avaya/Audix/Intuity - add, delete, change and resets.
• Troubleshoot and resolve network/desktop/VDI failures, misconfiguration, settings and outages.
• Achieved top performance recognition within 30days via daily productivity reports.
• Coordinate onsite maintenance requests with technicians/vendors/LEC’s & phone carriers.
• Support migration rollouts, provide training and collaborate with team on procedural enhancements.

Confidential

Technical Consultant

Responsibilities:

• Manage project rollouts pertaining to system upgrades, migrations and fulfillment of proposals.
• Resolve/monitor all incoming requests and delegate to software consultants as needed within 98% SLA.
• Setup, manage and troubleshot remote VPN/Citrix Neighborhood/profile/mapped drive connections.
• Troubleshoot, resolve or route client/server failures, configuration, settings, printers, email outage to IM queues.
• Install/support upgrades for rollout: Windows/Office 2003/2007/10 ; support BB sync to BES/OWA.
• Support phone/mail/remote users with incidents, break/fix, IMAC, MSIE, Active Directory rights/GPO/permissions/access.

Confidential

Service Desk Analyst

Responsibilities:

• Provide network/application support for business/financial/end users for Exchange Server migration project.
• Resolve hardware/software tickets for remote users via VPN/token, IPSec, Fiberlink and Citrix access.
• Utilized PCAnywhere/Dameware/RDP/AD/SMS/XenApp tools to update network printers/pda/drives and files.
• Provide after-hours support for outages, repair corrupt databases, run queries and modify tables in SQL 2003
• Create training/documentation materials and maintain KB with fixes/updates and patches for Incident Mgmt.
• Support 5 incoming call queues and manage incoming mailbox queues while exceeding goal by 48%.

Confidential

Jr. Server Administrator

Responsibilities:

• Administer and monitor Windows 2000, 2003 and Novell servers during after-hours production for uptime.
• Assist & support production staff with scanning software, applications, technical errors and work stoppage.
• Resolve all outstanding tickets and escalate to software developers and provide on-call support as needed.
• Monitor and manage applications/server failures for optimal configuration via Citrix Xendesk/VNC/RDP tools.
• Communicate and document Word/Xcel/Powerpoint reports between production and technical departments.

Confidential

Helpdesk Analyst

Responsibilities:

• Provide technical solutions for internal and external clients with IT related issues via KB/outlined procedures.
• Utilize Remedy to track and document all IT related information on trouble tickets until resolved/closed.
• Support Lotus Notes, Windows 2000 and 2003 systems with XP; Outlook/CRM, MS word/excel/ppt/access/visio
• Reconfigured mapped files on the network, configure palm/BB devices, citrix profile and databases/server.

Confidential

Desktop

Responsibilities:

• Manage all PC imaging, installs, upgrades, configuration, MAC Moves,add,change and setup of new users.
• Support BB devices, remote assist via VPN and encryption/transmission of secure financial transactions.
• Resolve hardware, software, desktop, network issues for 1000+ local/remote users via level 2/3 tickets;
• Manage; troubleshoot profiles in Avaya PBX- phones, voicemail, cable testing, ports and hardware inventory.
• Administer user rights/password in AD; monitor server processes w/VNC. Manage all projects to lifecycle term.
• Procure materials, document procedures; provide training to new users and staff in person, email and SharePoint.

Confidential

Technology Intern

Responsibilities:

• Setup and configure desktop/laptop: HP/Dell/Toshiba; desk printers, Sync Outlook to BB/PDA
• Support Windows 2K and XP Operating systems, MSOffice 2K3 along with Lotus Notes for mail package.
• Backup network admin. duties, provide help desk service, Ethernet switching, cabling & wiring.
• Configure wireless network card installations, troubleshoot and resolve network TCP/IP conflicts and errors.
• Managed Ghost imaging, staging and wipe projects to completion 13days pre-deadline for obsolete hardware.