SUMMARY

• TEMPHas more TEMPthan 17 years in benefit administration. Experienced in healthcare insurance administration.
• TEMPHas ability to handle complex and multitask duties with attention to detail. TEMPHas strength in recognizing, analyzing and solving problems.
• TEMPHas a demonstrated talent in adapting to changing work environment and reputation for being team player.
• Is experienced PeopleSoft, Workday, Lawson and ADP systems and in Windows including Word, Outlook, Excel and PowerPoint.

PROFESSIONAL EXPERIENCE

Confidential, Oakland, CA

Contracted Benefits Administrator

Responsibilities:

• Administered health and welfare plans including processing enrollment, changes and terminations and notified payroll department and insurance providers to ensure accurate record keeping and proper deductions.
• Balance and upload HSA contributions to provider system and submit wire requests to Finance.
• Balance and upload 401k payroll contributions to provider system and ACH notifications to Finance.
• Pull and submit carrier monthly invoices for processing to Finance.
• Periodically audit benefit plans.
• Reconciled benefit deductions on payroll taken at employee level, if needed.
• Assist in integration testing of plans and employees. Document results.
• Provided plan information to employees (and potential employees/applicants) on plan provisions so that personnel can make informed benefit decisions.
• Assisted employees so that they understand teh company benefit programs by regular communication and counseling as situations arise.
• Assist in updating plan materials prior to Open Enrollment.
• Resolve employee complaints related to health and welfare plans. Handled escalated calls and issues concerning plan information relating to employee needs.
• ACA 1095C and 1094
• Document all communications.
• Resource for HR Team to ensure their understanding and compliance on benefit policies and regulations.
• Troubleshoot and resolve benefit system related issues.
• Write and/or improve operational processes.
• Other duties or projects as directed by teh management.

Confidential, San francisco, C

Term Interim Benefits Analyst

Responsibilities:

• Administered health and welfare plans including processing enrollment, changes and terminations and notified payroll department and insurance providers to ensure accurate record keeping and proper deductions.
• Assist retirees in teh Medicare enrollment and plan process into Senior Advantage.
• Reconciled benefit deductions on payroll taken at employee level.
• Gather and process claims to Life vendor on employee/retiree deaths.
• Process C.O.L.I. claims to vendor.
• Assist in integration testing of plans and employees. Document results.
• Provided plan information to employees (and potential employees/applicants) on plan provisions so that personnel can make informed benefit decisions.
• Assisted employees/retirees so that they understand teh company benefit programs by regular communication and counseling as situations arise.
• Assist in updating plan materials prior to Open Enrollment.
• Resolve employee complaints related to health and welfare plans. Handled escalated calls and issues concerning plan information relating to employee/retiree needs.
• Document all communications.
• Resource for HR Team to ensure their understanding and compliance on benefit policies and regulations.
• Troubleshoot and resolve benefit system related issues.
• Write and/or improve operational processes.
• Other duties or projects as directed by teh management.

Confidential, PLEASANT HILL, CA

Contracted Limited Term Interim Benefits Manager Sutter Health

Responsibilities:

• Administered health and welfare plans for employees in five regional hospitals that include non - union and various unions based on collective bargaining agreements.
• Maintain benefits plan design for region, make changes and corrections when necessary.
• Participated in Wellness program projects and fairs.
• Provided plan information to employees (and potential employees/applicants) on plan provisions so that personnel can make informed benefit decisions.
• Assisted Work Site Employees so that they understand teh company benefit programs by regular communication and counseling of employees as situations arise.
• Resolve employee complaints related to health and welfare plans. Handled escalated customer service calls and issues concerning plan information relating to employee needs.
• Document all communications.
• Resource for HR Team to ensure their understanding and compliance on benefit policies and regulations.
• Troubleshoot and resolve benefit system related issues.
• Write and/or improve operational processes.
• Other duties or projects as directed by teh management.

Confidential, SAN LEANDRO, CA

Benefits Analyst

Responsibilities:

• Administered health and welfare plans including processing enrollment, changes and terminations and notified payroll department and insurance providers to ensure accurate record keeping and proper deductions.
• Reconciled benefit deductions on payroll taken at employee or company level using Excel.
• Provided plan information to employees (and potential employees/applicants) on plan provisions so that personnel can make informed benefit decisions.
• Assisted Work Site Employees so that they understand teh company benefit programs by regular communication and counseling of employees as situations arise.
• Resolve employee complaints related to health and welfare plans. Handled escalated customer service calls and issues concerning plan information relating to employee needs.
• Document all communications.
• Assisted COBRA and 401(k) departments when needed.
• Resource for HR Team to ensure their understanding and compliance on benefit policies and regulations.
• Interact and resolve complex issues with teh vendor.
• Troubleshoot and resolve benefit system related issues.
• Review Summary Plan Descriptions for accuracy for open enrollment.
• Participated in Open Enrollment processes.
• Write and/or improve operational processes.
• Provide training to other departments to ensure understanding of plans.
• Other duties or projects as directed by teh management.

Confidential .

Benefits Specialist

Responsibilities:

• Process and approve or deny Life Status Changes based on plan requirements and notified payroll department and insurance providers to ensure accurate record keeping and proper deductions.
• Reconciled benefit deductions on payroll taken at employee or company level using Excel.
• Provided plan information to employees (and potential employees/applicants) on plan provisions so that personnel can make informed benefit decisions.
• Assisted Work Site Employees so that they understand teh company benefit programs by regular communication and counseling of employees as situations arise.
• Resolved employee complaints related to health and welfare plans. Handled escalated customer service calls and issues concerning plan information relating to employee needs.
• Resource for HR Team to ensure their understanding and compliance on benefit policies and regulations.
• Document all communications concerning all employee or clients.
• Interact and resolve escalated issues with insurance companies and vendors.
• Claim issue resolutions.
• Escalate issues to management when needed.
• Other duties or projects as directed by teh management.

Confidential Walnut Creek, Ca

Benefits Specialist

Responsibilities:

• Administer and enroll client employees according to client’s established plans guidelines.
• Interact and resolve issues with brokers, HMO’s, insurance companies and medical groups.
• Handle and provided excellent customer service assistance and resolve issues relating to employee needs. Escalate issues when they arise to management.
• Set up employees with CBA/Banker Benefits into Ceridian’s system.
• Extract, compile, analyze reports and prepare for client review.
• Analyze reports with recommendations to management.
• Analyzed complex reports, identified errors and made appropriate corrections resulting in improved accuracy and cleaner records.
• Receives high rating from clients for any assistance needed.
• Interacts well with others. Team player.
• Work completed in timely manner.

Confidential, Walnut Creek, Ca.

Benefits Analyst

Responsibilities:

• Administer plans and enroll client employees according to established plans guidelines.
• Handle CBA/Banker Benefits calls, provided excellent customer assistance and resolved issues relating to employee needs. Escalated issues when they arise to management.
• Coordinate new bank setups with client and Blue Cross small group to ensure smooth enrollments.
• Participate in open enrollment process and meetings.
• Interact and resolve issues with HMO’s, insurance companies and medical groups.
• Analyze monthly invoicing and co-ordinate adjustments with insurance carriers and groups.
• Received high rating from clients for any assistance needed.
• Interacts well with others.
• Work completed in timely manner.
• Analyze reports with recommendations to management
• Analyze and prepare payroll/activity reports