PROFESSIONAL SUMMARY

• Over 7 years of experience in design, implementation and configuration of Office 365, MS Exchange Server, Lync, Skype for Business, System Center, VMware ESX/ESXi, Windows Server, Active Directory, Microsoft Intune, VM AirWatch, and Networking.
• Working experience with various servers and had knowledge in Windows, MAC, and Linux Operating Systems.
• Experience in Implementation Active Directory 2003, 2008 and 2012, System Center 2012.
• Experienced in installing, configuring and administration of a broad range of Microsoft tools/technologies including: Windows Server 2003/2008/2012 R2, Exchange Server 2013, 2010, 2007, 2003, Lync 2010/2013, SharePoint & Windows Clustering.
• Ability to install, configure and administration of VMware ESX within vSphere 4 and vSphere 5 environments along with vCenter management.
• Hands on experience of converting Servers from physical to virtual (P2V) and Virtual to Virtual (V2V) by using VMware converter, Plate Spin.
• Good understanding and experience on vSphere HA, DRS, Storage Vmotion, VMware Data Recovery, VMware Site Recovery Manager (SRM), vCenter Operations Manager, and VMware View desktop virtualization infrastructure (VDI).
• Implemented and administered Windows Server 2012 R2 Active Directory Environment for the Entire Organization from the ground up using old and new hardware.
• Administered & implemented DNS, DHCP, DFS, WINS, FILE & PRINT SERVER, IIS, FTP, terminal server and MS exchange mail server. Created and managed user and group accounts in User Manager and in MS Exchange Administration.
• Experience in managing a large Microsoft Server environment with Systems Center Configuration Management (SCCM) & System Center Operations Management (SCOM).
• Worked on vCenter Server 5.0 4.0, 4.1 and Virtual center server 3.0 for managing multiple ESX servers.
• Installed and Configured HP, Dell & IBM servers as follows: RAID configuration, Windows server 2008 & 2012 R2 installation, Disk - quota management and file screening configuration using File-server resource manager.
• Understanding and working knowledge of Citrix infrastructure, XenApp/Xendesktop 6.5 and 7.x including Citrix Director, Citrix PVS & Citrix Storefront.
• Familiar with Windows Registry, WMI, Citrix, VMWare, Microsoft Office.
• Experience in Server Migrations from Windows 2000 to Windows 2003, and Windows 2003 to Windows 2008.
• Migration of Windows 2008 Domain Controllers to Windows 2012 R2 Domain Controllers.
• Expert in managing exchange 2013 servers and troubleshooting issues related to User and group accounts, mail delivery, configuring MX records to enable and disable domain.
• Worked with the migration team for migrating Exchange users to Office 365.
• Experience in creating clusters for Load Balancing the Backup servers to ensure High Availability.
• Active Directory domain creation and maintaining additional domain controller and checking Event Viewer periodically.
• Experience in using Active Directory for creating Users and Groups, and integrating with SharePoint Central Administration.
• Experienced in managing Group policies, user accounts and configuring sites in a multi-site domain structure.
• Working knowledge on Patch management and Security code deployments.
• Worked on HP Service Manager 9, Connect wise and BMC Remedy ticketing systems.
• Worked on Remedy Change management and service now, Request management and Incident tickets.
• Expertise in working with Microsoft InfoPath Designer to create dynamic custom electronic forms and integrate with SharePoint applications.
• Experienced in working with PowerShell scripts to automate admin tasks.
• Hands-on experience on incident management and prioritizing tickets on problem resolutions.
• Experience in handling multi data center environment and remote hands support.
• Contributed to design proposals presented to the client for verification and approval. Implemented code using Visual Basic scripting and XML script to address solutions for the client.
• Monitored system and network activity to quickly detect any problems related to system security, performance, or system failures in a timely fashion and meet SLA agreements and provide daily technical support.
• Documented and tracked all peripherals and network problems using SharePoint 2010 and Action Remedy.

TECHNICAL SKILLS

Operating Systems: Windows Server 2012/2012 R2/2008/2008 R2/2003, Windows 8/7/XP, Unix & LinuxMethodologies ITIL v3 framework

Cloud Technologies: AWS, Office 365, Microsoft Azure

Virtualization Tools: VMware VMware vCenter Server, vSphere 4.x, 5.x & 6.x ESX and ESXi hosts, vROPS and iSCSIMicrosoft Remote Desktop Services, VDI, Terminal Services

Applications/Middleware: SharePoint 2010, Tivoli (TSM), Microsoft Office, PlateSpin

Network Servers: Active Directory, DNS, DHCP, NLB & Failover clusters

File Servers: DFS, FTP, Windows SharePoint Services

Web Servers: Internet Information Services 6.0/7.0/7.5/8.0

Mail Servers: Microsoft Exchange 2003/2007/2010/2013 & MS Outlook

Active Directory: Design, Installation, Configuration & Troubleshooting. DC Migrations, Deploying & Troubleshooting GPOs. AD Certificate Services, Active Directory Federation Services, Active Directory Rights Management Services

Ticketing Tools: Service Now, HP Service Manager 9, Connect wise and BMC Remedy 7.1/9.1

Scripting: PowerShell, VB Scripting, XML.

PROFESSIONAL EXPERIENCE

Confidential, Louisville, KY

System Engineer

Responsibilities:

• Worked on Office Pro Plus 365 Portal, created/deleted users, white listed email addresses, delegated permissions, configured email client with office 365 email address, configured mobile phones with email clients, shared calendars and trouble shoot issues related to sharing, experience with Office 365 Pro Plus troubleshooting issues.
• Migrated from On Premise Office 2010 to cloud.
• Administrated all cloud based activates in organization. Encrypted Outlook emails and maintained proof point spam management to filter spam and virus attacks.
• Experience in Deploying Win 7,8,10 to PC’s by imaging and installing software’s.
• Migrated the VM ware AirWatch to Microsoft Intune. Deployed Microsoft Intune setup on the PC’s.
• Created Group polices for IOS devices, Android, Android for work devices in Microsoft Intune and deployed applications on the devices. Deployed Microsoft Intune setup on the PC’s.
• Installed and the managed the active directory, Created the GPO's based on the requirements and placed them as an OU.
• Create user accounts, assign group rights, create distribution lists, maintain windows folder security, create group policies etc.
• Worked on the administration of Windows 2008/2012/2016 server. Upgraded to Windows server 2016.
• Implemented various Backup & Restore mechanisms using Power Shell.
• Performed physical to virtual (VMware) and Virtual to Virtual Migrations for over 150 servers using VMware vSphere Replication and P2V Converter tool.
• Installed VMware ESX server6.0/5.5 and created virtual machines on ESX Servers. Created standard templates and deployed virtual machines from these templates.
• Current Role involves VMware ESXi server Builds and Windows server OS 2008/2012 builds in Test and Production Environments.
• Taking virtual machine snapshots before migrating the VMs storage, managing snapshots using snapshot manager.
• Upgrading of ESXi from version 5.5 to version 6.0 while keeping the VM's in maintenance mode.
• Configuring HA, DRS in cluster and perform VMotion, SVMotion of the servers on demand.
• Monitoring and reporting the health status of VMware Horizon View VDI environments and VSphere environments using vCOPS/vROPS.
• Installed/updated patches on VMware ESXi hosts using VMware Update Manager tool.
• Created Virtual Machines, installing guest operating systems and installation of VMware tools.
• Implemented the concept of Windows Clustering on the servers having critical applications running on it.
• Extensively worked on Scheduled Server Patching on SCCM.
• Deployed OS/software/Client push using SCCM 2012.
• Adding Servers to monthly Patching windows & coordinating with the app admins.
• Installed periodic updates of MS patch and security patches and bug fix using WSUS 4.0
• Implemented the migrations of existing servers VMware ESXi 5.0 / 5.5 / 6.0 in Datacenters.
• Providing L2 support of Active Directory performance, authentication, replication and other Windows server 2008R2, 2012R2 and 2016 issues.
• Built VMs through templates/clones, created templates/clones for future use and physical servers from ISO Images.
• Used Monitoring Tools like Veeam to monitor the health and performance status on the servers and virtual machines.
• Knowledge of setting up of HP G7 Blade servers, cisco UCSB series hardware servers in datacenters in adding memory, storage, network cards and network cable setup.
• Performed in place upgrades of Windows 2003 server to Windows Server 2008/R2 and Windows Server 2012 on Dell Physical Servers -Power Edge 1950, R610 & R710.
• Manually updated the TSM backup services for the missed flat file VM backups on TSM nodes.

Confidential, Durham, NC

Windows/VMware Administrator

Responsibilities:

• Hands-on experience with Office Pro Plus 365 portals, created/deleted users, white listed email addresses, delegated permissions, configured email client with office 365 email address, configured mobile phones with email clients, shared calendars and troubleshoot issues related to sharing, experience with Office 365 Pro Plus troubleshooting issues.
• Provided System Administration via (Log Me In) for Exchange, SharePoint, OneDrive for Business, Skype for Business, Yammer and all related technologies.
• Performance monitoring on the overall utilization of the cluster. Experience in implementation of Office 365 Enterprise E1, E3, E4 and E5 Licenses.
• Experience in the administration of Microsoft Exchange server 2010/2013 and Microsoft Server 2008/2012.
• Managed Servers patching with SCCM 2007/ SCCM 2012. Responsible for upgrading SCCM 2003 to SCCM 2007. Configuring distribution points and creating applications for organizational users.
• Troubleshot Azure services synchronization with on premise AD and resynchronized using the Azure tools. Windows 7, Office 365 and Windows 10 deployment, troubleshooting, installation, ghosting and back-ups.
• Troubleshot issues with public folder access and delegates.
• Hands on experience in the implementation of Skype for Business 2015 for IM, Voice, Video, and collaboration services.
• Managed and configured Microsoft's Office 365 Azure active directory so that it was properly synchronized with the on premise Active Directory environment.
• Implemented various Backup & Restore mechanisms using PowerShell and STSADM command utility.
• Hands on experience installing, configuring, troubleshooting ESXi & managing day to day operations related to ESXi/VCenter.
• Creating and deploying of Operating System template images using VMware Infrastructure client.
• Creating snapshots, performing P2V & V2V Migration of Microsoft Windows 2000/2003/2008 servers and configuring Data stores in case of space constraints.
• Excellent knowledge of Hybrid Migration and Remote Move migration.
• Knowledge in designing and implementing of Active Directory and Network Fundamentals Protocols such as TCP/IP, DNS and Group Policy.
• Create user accounts, assign group rights, create distribution lists, and maintain windows folder security, creating GPOs etc.
• Manage and troubleshoot Lightweight Directory Access Protocol authentication for applications.
• Administered user and group accounts. dis includes user password resets, user creation and deactivation, user and group recovery from accidental deletion, user group creation, and membership management.
• Administered the Domain Name Server (DNS). The DNS is tied to the directory, and the operation of the directory service is based on a properly functioning dynamic DNS infrastructure.
• Install and configure users with VPN access & remote access.
• Experience with System Center Configuration Manager (SCCM), Patching updates/ Application Inventory/ deploying software etc.
• Configure and secure all personal and corporate mobile devices for enterprise mail using Air Watch Mobile Device Management system.
• Configure and troubleshoot AD smart card authentication.
• Maintaining virus protection, OS & service packs, general operations, and providing backup and disaster recovery.
• Troubleshoot server issues, participate in server builds & raid array configuration.
• Used Exchange Server Profile Analyzer to understand the current environment.
• Manage and troubleshoot Lightweight Directory Access Protocol authentication for applications.

Confidential, Princeton, NJ

Windows /Exchange Administrator

Responsibilities:

• Help migrate Microsoft clients from Exchange-Premises over to Office365 while moving public folders and configuring local relays for faster connectivity. Creating accounts and delegating mailbox configuration.
• Cleaned up Active Directory user objects with inconsistencies that prevented them from synchronizing through DirSync to Office 365.
• Installed and the managed the active directory, Created the GPO's based on the requirements and placed them as an OU.
• Administration, Troubleshooting and Monitoring of Microsoft Exchange 2003, 2007 and 2010 mail servers, and Office Communication Server servers. The setup consists of about 50, 000 mailboxes across the globe.
• Providing technical support for the Messaging level- 2 and 3 calls which get escalated from Level 1 as well as from different business partners and teams.
• Executing Server health checks for proactive monitoring and maintenance of messaging infrastructure and monitoring.
• Coordination with Windows team for Installation of Exchange 2003/2007/2010 patches released by Microsoft.
• Administration, Troubleshooting and Monitoring of Microsoft Exchange 2010 Mail servers, Lync, Blackberry and Enterprise Vault servers and Office 365. The setup consists of about 20, 000 mailboxes across UK and US.
• Performing Migrations from On-premise to the Cloud based Office 365 Environment and troubleshooting errors and problems encountered during migrations.
• Providing Technical Support for Post Migration Issues/Issues faced by users in the Hybrid Environment.
• Coordinating with different partner teams (Network, Active directory, Windows and other application support teams) whenever need arises for the resolution of infrastructure problems.
• Providing technical support for the Messaging level- 2 and 3 calls which get escalated from Level 1 as well as from different business partners and teams.
• Execute Server health checks for proactive monitoring and maintenance of messaging infrastructure.
• Handling escalations and performing root cause analysis for problem resolution.
• Troubleshooting various mail flow and message tracking solutions using 0365 ECP and server 2010 ECP Administrator console.
• Administration and management of Mailboxes and troubleshooting Exchange components (Exchange Database, Outlook Web Access, Offline Address List, Mail Flow, Public Folders, Free/Busy Information).
• Setup and maintained Microsoft Office 365 (SharePoint Online, Exchange Online).
• Created user mailboxes via PowerShell and utilized move commands to relocate accounts to Office 365.
• Utilized ActiveSync for configuration of mobile messaging services.
• Trouble shot issues with Microsoft Office Communicator (2007) and performed testing for migrations to Lync 2010.
• Troubleshot issues with public folder access and delegates.
• Used built in Exchange migration tools to move data from on premise into Office 365 environment.
• Worked on and managed Operating System upgrades within the environment from Windows Server 2003 to Windows Server 2008.
• Assist with on Premise Exchange Server, Azure AD, and DirSync and Federation configurations.
• Provided Active Directory Management and Support.
• Delivered assistance to the level 1 and level 2 help desk techs when trouble tickets are escalated to Tier 3 and Tier 4 which included hardware software break fix, in depth research to resolve issues, upgrading servers.
• Manage clustered servers, user accounts, storage groups, and setup policies.
• Monitored, managed and troubleshoot using tools such as Performance Monitor logs, event viewer, MMC, exchange management shell, PowerShell, message tracking tool, regsvr32, reedit, regedt32.

Confidential

Windows Administrator

Responsibilities:

• Provided Tier 4 level, engineering support throughout the enterprise environment.
• Provided Tier 3 and 4 E-Mail technical support, analysis, development, implementation, administration, and maintenance to local and global systems at the Enterprise level.
• Furnished large-scale Active Directory/Exchange 2007/2010, Lync 2010 configuration, migration involving Blackberry Enterprise Server accounts with general administration and oversight.
• Delivered assistance to the level 1 and level 2 help desk techs when trouble tickets are escalated to Tier 3 and Tier 4 which included hardware software break fix, in depth research to resolve issues, upgrading servers.
• Worked on and managed Operating System upgrades within the environment from Windows Server 2008 to Windows Server 2012.
• Managed and monitored all email platforms and interconnections.
• Installed, configured, updated, and patched exchange and Lync servers within the environment.
• Assisted in Configuring server roles, recipients, groups and mailboxes.
• Establish high availability using techniques such as continuous replication, recovery storage groups, network load balancing, single copy clustering, and similar techniques.
• Provided support and administration of the Active Directory (AD) in a Windows 2008/2012 Server distributed environment.

Confidential

WindowsServerAdministrator

Responsibilities:

• Responsible for day-to-day activities including buildingservers(Windows2003.2008), publishing applications, supporting Active Directory (2003/2008), and coordinating with project managers to assure all client requirements are being taken care.
• Creating domain trusts for different domain users to gain access to data and resources.
• Responds to requests from help desk on any issues related to Domain controller and/or exchangeserver.
• Installation and Configuration of Microsoft ExchangeServer2010 with DAG.
• Maintaining and monitoring of DNS and DHCPServers.
• Maintaining and Monitoring of WSUSServerand updatingServerswith the latestwindowspatches.
• Installation and configuration of VMware ESXi 5.5 and VCenter.
• Installation, Configuration and Maintaining of McAfee Endpoint Protection Orchestrator 4.6.7, McAfee Email Gateway 7.6
• Security Hardening of theServersand Client Operating System (WindowsXP\7)
• Administered and monitored the DHCP server and configured the IP addresses for the systems.
• Monitored the server and analyzed the root cause for the issues and further resolving it by providing the Documentation.
• Provided administration to storage area network (SAN) and designed VMware to ensure deployment. Troubleshot end-user network, Internet, WLAN and resolved local area network access problems and
• Provided local and remote support to LAN/WAN users to resolve the issues aroused.