PROFESSIONAL SUMMARY:

• Having an Experience of 8+ years in Design, Implementation and Configuration of Office 365, Microsoft Exchange Server, Lync, Skype for Business, VMWare, Windows Server, Active Directory and Networking.
• Worked on Microsoft Exchange Technologies like Exchange 2003, 2007, 2010, 2013 and Office 365 as well as Microsoft Lync 2010 & 2013.
• Experienced in Implementation and Migration of Skype for Business, Lync 2010 & 2013, Exchange 2010 & 2013, Lotus Notes, Active Directory 2003, 2008 & 2012, System Center 2012.
• Proficient in PowerShell Scripting and Process Automation.
• Experienced in Implementing High Availability Solutions for Exchange and Lync.
• Migrated Mailboxes, Shared Mailboxes & Public Folders from On - Premises Server to Exchange Online.
• Skilled in the Installation and Configuration of Hardware and Software Components of Networking Environments including Cisco Routers, Switches, Firewalls and VPNs.
• Deployed and configured Microsoft Intune and managed connected devices.
• Experienced in Configuring Windows Server 2012, Active Directory Domains, Configuring DNS, DHCP, Trust relationship, Permissions.
• Proficient in Message Tracking and Troubleshooting to resolve Mail Delivery issues.
• Created and managed device security policies and viewed detailed device reports using the built-in Mobile Device Management (MDM).
• Responsible for documentation of the Microsoft Office 365/Exchange and Messaging-Computing environment.
• Worked on OKTA, Proofpoint & Slack and used Service Now as a ticketing tool.
• Worked on Azure AD Connect, Azure AD Sync and ADFS for Single Sign-On.
• Configured, Implemented and did troubleshooting in Directory Synchronization, Hybrid Connectivity Issues and Forefront.
• Planned and implemented Microsoft Enterprise Mobility Suite with a focus on Intune and Conditional Access.
• Strong knowledge of Unified messaging i.e. handled Voice, Fax and Text messages as Objects in a Single Mailbox.
• Configured DirSync and ADFS for Active Directory Synchronization & Single Sign-On with Office 365.
• Worked on Disaster Recovery designs using Replication techniques and maintained Exchange instances.
• Worked on DFS (Distributed File System) Administration & Exchange Cloud Migration.
• Involved in troubleshooting Active Directory Federation Services (ADFS) & Azure AD.
• Implemented Procedures for incidents like Incident Reports and Message Incident Table.
• Worked on AD RMS (Rights Management Services) which includes creating, updating, troubleshooting RMS Policies and Worked on the Azure Information Protection (AIP).
• Experienced in Managing and Supporting Mailboxes and Server-related Tickets.
• Involved in troubleshooting Skype for Business Server Hybrid Connectivity to Office 365 and provided Exchange Server Support.
• Designed and implemented the Public Key Infrastructure (PKI).
• Implementation of Secure Email and Two-Factor authentication was done.
• Good knowledge of CAS array and worked on managing Edge transport, Express Route EOP & Ping SSO.
• Assisted and Supported Backup and Recovery of Mailboxes and Active Directory.
• Supported Microsoft SharePoint Online and Performed Migration of SharePoint 2010 to Office 365 and worked on Unified Communications.
• Resolved Tenancy technical issues and Monitored Office 365 Systems, Automated and Executed Office 365 Procedures using Windows PowerShell.
• Had experience in using the Office Deployment Toolkit (ODT) and even modified the ODT XML files and has extensive knowledge of VoIP and SIP Protocols.
• Worked on Office 365 tools like Office 365 Video, Planner, Teams, To-Do, SharePoint Online, Yammer, OneDrive & Delve.
• Worked on the migration of Users from Box to SharePoint Online.

TECHNICAL SKILLS:

Office 365: Azure Active Directory, Skype for Business, Exchange Online, PowerShell, Yammer, SharePoint Online, OneDrive, PowerApps, Service Health Reports.

Active Directory Admin: GPO Management, Active Directory Reporting, Active Directory Security Management.

Operating Systems: Windows 2000, 2003, Windows XP, Vista, 7, 8.1, 10, Ubuntu, Macintosh, Windows Server 2003, 2008, 2012 and 2016.

Virtualization Tools: VSphere 4.1, ESX/ESXi Server, VSphere Client, VCenter, VMotion, Storage VMotion, VMware Update Manager, VMware Tools, VMware converter.

PROFESSIONAL EXPERIENCE:

Office 365 Admin

Confidential, East Peoria

Responsibilities:

• Supported the global deployment of Office 365 where 80K Users are migrated from the Lotus Notes Environment to the Office 365 Environment.
• Configured Intune MDM authority and managed company owned assets and establishing application catalog.
• Worked on the Test accounts and have configured them in the Virtual Machines.
• Trained Users in the Organization on the changes that take place once they get migrated i.e. Post-Migration.
• Raised awareness among the Users on the developments that take place with Co-existence in picture.
• Tested Policies, Configurations, Functionality and theDesktop Apps.
• Worked on the Azure Information Protection Labels and was involved in designing the Confidential (Sensitivity) Labels and applied them across the Organization.
• Documented support and administrative processes and procedures for Microsoft Enterprise Mobility Suite implementation and operations.
• Worked on Audit logs, Permissions, Security policies, Data management in Security & Compliance.
• Helped the users in getting familiar with SharePoint Online after their migration from Box.
• Worked on Office 365 Groups, Teams, Planner, To-Do, OneDrive, SharePoint Online.
• The issues arising after the Office 365 Pro-Plus deployments are troubleshooted.
• Distribution Lists in Lotus Notes are synced in Outlook and access to Rooms & Resources was established.
• Assisted Users on how to use the Office 365 products and fixed any issues that they are facing.
• Troubleshooted various Post-migration issues in Outlook and worked on Exchange Online & Intune.
• Currently, MAM is setup which is to be followed by MDM in Intune Deployment.
• Supported large number of users in the Organization with all the required assistance and Live Look training.
• Provided guidance or expertise based on related work experience, as needed.

Exchange Server/Office 365 Admin.

Confidential, Houston.

Responsibilities:

• Worked on Deploying and Migrating Microsoft Exchange 2013 to Office 365 Environment.
• Planned a Retention Solution for Exchange Server 2007/2013 and Backup for Enterprise Network and Active Directory.
• Performed a multiple administrative task in ECP and administered the Users, SFB, Password, Exchange and Security Management.
• Implemented Single Sign-On Authentication method with Office 365 and Configured DirSync and ADFS for Active Directory Synchronization.
• Had troubleshooting experience with Outlook, Exchange Server, Exchange Online, ActiveSync and OWA.
• Worked on the Office 365 Pro-Plus tools deployment and any issues arising thereafter are resolved.
• Troubleshooted Physical & Virtual infrastructure in Cloud and On-Premises on Windows Server, Active directory, Networking Storage, VMware, Hyper-V.
• Managed and Administered Microsoft Exchange/Skype for Business server and Active Directory Infrastructure.
• Migrated from AD RMS to Azure Information Protection (AIP).
• Met with requirements for the External connectivity Exchange i.e. OWA, ActiveSync and Outlook Anywhere.
• Worked on OneDrive, SharePoint Online and encouraged the use of Teams among Users.
• Performed Troubleshooting in Mail routing, Mobile Apps & Outlook.
• Worked in a hybrid environment and dealt with the Post-migration issues.
• Prepared On-Premises AD infrastructure for migration effort by using IDFIX tool for directory clean up.
• Was responsible for documentation of the Microsoft Office 365/Exchange and Messaging-computing environment.
• Provided High Availability Solutions (DAG) for User Mailbox Databases.
• Created User accounts, Assigned Group rights, Created Distribution lists, Maintained Windows folder security, Created Group policy etc.
• Administered the Domain Name Server (DNS). The DNS is tied to the directory, and the operation of the directory service is based on a properly functioning dynamic DNS infrastructure.
• Created and Deployed Operating System template images using VMware Infrastructure Client.

Environment: Office 365, IMAP, Windows Server 2008/2012 Servers, Microsoft Exchange Server 2007/2010/2013, Active Directory, DNS, Outlook Anywhere and Skype for Business, VMware.

Exchange Server/Office 365 Admin

Confidential, Houston.

Responsibilities:

• Decommissioned Exchange 2013 Server from the Network domain after Office 365 migration was completed using the best practices laid by Microsoft.
• Configured and managed DNS, DHCP, Web Servers and other Active Directory Services.
• Involved in Administration, Maintenance and Management of Mailboxes and Troubleshooting Exchange Components (Exchange Database, Outlook Web Access, Offline Address List, Mail flow, Public Folders, Free/Busy information).
• Performed Exchange Server Archiving - archive items from Microsoft Exchange User Mailboxes, Public folders.
• Cleaned up Active Directory User Objects having inconsistencies which prevented them from synchronizing through DirSync to Office365.
• Performed the migration of SharePoint 2010 to SharePoint Online and worked on OneDrive.
• Created the GPO’s based on the requirements and placed them as an OU.
• Provided Support and Maintenance of Microsoft Office Outlook Web Access and Microsoft Office Outlook, E-mail, Calendaring & Scheduling.
• Used the Office Deployment Toolkit (ODT) & generated periodic reports on Mail Flow.
• Designed and Planned for the Archiving, Legal hold, Journaling, Retention policies after Mailboxes moved to Office 365 Online.
• Used built-in Exchange Migration tools to move data from the On-Premises to the Office 365 environment.
• Administered daily tasks both for the On-Premises and the Cloud environment using PowerShell.

Environment: Office 365, Exchange Server 2007/2010/2013, Active directory, Outlook Anywhere, Lync 2010/2013, VMware, NetBackup and Tivoli

Exchange Server/Office 365 Admin.

Confidential, Chicago

Responsibilities:

• Monitored Critical Applications during US business hours as defined within the prevailing Service Level Agreement by performing Health monitoring and maintenance activities to ensure Service availability, Integrity, and Quality are upheld.
• Performed Pre-migration test for user from Exchange 2013 to Office 365.
• Designed and implemented Azure AD, Azure AD Connector, ADFS, OCS to Lync 2010 and Exchange Migrations, Migration of Exchange Servers, Migration to Office 365.
• Involved in Configuring and Managing Virtual and Physical infrastructure in Cloud and On-Premises on Windows Server, Active Directory, Microsoft Azure.
• Implemented and deployed Azure offerings including both the IaaS and PaaS offering.
• Was responsible in successful migration of the Microsoft Exchange 2010 environment to an Exchange 2013 scenario, Provided support & administration and Complete documentation.
• Installed and managed the active directory, created the GPO’s based on the requirements and placed them as OU.
• Was responsible for the creation of Active Directory (AD), GPO, Domain Users, Users and groups and given appropriate permissions, privileges for access to LAN and Domain Environment.
• Involved in Setting up Outlook Anywhere for the environment and used PowerShell wherever necessary.
• Worked on establishing User accounts and Group policies by troubleshooting the existing GPOs.
• Created DAG configuration for High Availability of mailbox databases in a Cross-Site configuration.
• Tested Load Balanced configuration for High Availability of mailbox databases in a Cross-Site configuration.
• Verified User functionality and access to services via Outlook, OWA, and Outlook Anywhere and assisted in resolving issues.
• Participated in the verification of DNS and Exchange 2010 Systems and made changes to the infrastructure to better suit migration effort.

Environment: Office 365, Exchange 2007/2010/2013, Skype for business, Lync 2010/2013, DAG, Outlook Anywhere, AD, GPOs, Azure AD Connect.

Office 365 Analyst/Engineer

Confidential, Pennsylvania

Responsibilities:

• Used Exchange Server Profile Analyzer to understand the current environment.
• Had expertise in gathering, analyzing and documenting business requirements and developing Business Requirement Documents and Functional Designs with in-depth knowledge of Software Development Life Cycle (SDLC).
• Deployed and managed Enterprise Voice for Lync 2010/ Lync 2013/ Skype for business.
• Migrated User mailboxes & Public folders from the On-Premises environment to Office 365.
• Architected and deployed the Technology infrastructure within the environment, including Microsoft Exchange Server and Windows Servers.
• Performed Mid-migration and Post-migration support to the enterprise.
• Utilized Exchange Calculator Sheet for Mailbox sizing.
• Managed storage groups, clustered servers and had setup policies.
• Involved in Setting up SMTP archiving and Daily health checks for all Exchange servers.
• Designed AD infrastructure which were scalable, redundant and completely free of single point of failure.
• Planned and implemented transition from Exchange 2013 to Exchange Online of few hundred users.
• Involved in the Configuration, Service administration, Account maintenance of Office 365/Exchange /Forefront identity management/ Skype for Business after Performing Migration.
• Worked on Identity manager (FIM) for Medium and Large businesses.
• Performed Scripting Administration tasks and reported using PowerShell.
• Installed and configured users with VPN access & remote access experience using System Center Configuration Manager (SCCM).

Environment: Exchange 2007/2010/2013, Lync 2010/2013, Windows server 2008/2008r2/2012, Office 365, SCCM, SDLC, Mail Routing.

Exchange Server Engineer.

Confidential, Philadelphia

Responsibilities:

• Protected the system from Spam attack by implementing Anti-Spam filters on the HUB-Servers.
• Involved in resetting the Calendar permissions after the migration according to the user requirements.
• Migrated Exchange 2007 messaging infrastructures to Exchange 2010 to provide site DR which included stretched DAGs.
• Allowed Self-Service for resetting passwords and unlocks by introducing Password Management Tool.
• Managed AD and Network to ensure overall stability and performance.
• Developed the process to patch and support clients using Software Updates Management in SCCM.
• Designed & implemented Network design using TCP/IP.
• Performed Backup and restored data for end users and documented the process for overall efficiency.
• Worked on user account management and administration, troubleshooting Users login & home directory related issues, resetting passwords and unlocking user accounts.
• Had in-depth knowledge and technical proficiency in TCP/IP protocol stack and other network protocols such as: DNS, DHCP, Direct Access, VPN, IPV4/IPV6.
• Installed and Configured ADS, DNS & DHCP.
• Deployed Operating Systems through Windows Deployment Service.
• Took Server backup and Desktop imaging using Ghost backup utility.
• Handled incidents, troubleshooted, resolved or escalated to higher levels when required.
• Created Users, Groups, and Assigning permissions as per the requirements.
• Provided Risk Assessment and remediation guidance for SCCM infrastructures.

Environment: Windows 2008 r2, ADS, DNS, DHCP, Microsoft Outlook, Disk Utility, Deployment Server, SCCM.

Windows Server Admin

Confidential

Responsibilities:

• Configured and maintained CISCO ROUTERS, EVDO Routers and Switches.
• Installed and Configured ADS, DNS & DHCP.
• Maintained the leased lines and resolved the problems through service providers.
• Provided assistance in Network-related issues (LAN/WAN).
• Backed up the router configuration and involved in resetting the Password.
• Worked on User accounts maintenance, Managed resources with Security strategies using Active Directory Groups, Managed Group Policies using OU’s &Authentication mechanism.
• Involved in PC Assembling and Troubleshooting.
• Installed and Configured all the Local and Network Printers.
• Performed upgradation of Processors, Motherboards, RAM as per the system requirements.
• Participated in Installing, Configuring, Maintaining and Troubleshooting wired networks.
• Configured and Maintained the DHCP Service.
• Implemented and maintained Intranet-websites.
• Configured different e-mail clients like MS-Outlook.
• Provided Remote administration using various tools.
• Documented Downtime and Uptime of Network and Generated Report of Network Environment daily.
• Managed Servers patching with SMS 2003/SCCM 2007.

  Environment: Windows Server 2008/2008 R2, LAN.