Cable Installer/Warehouse Rep Resume Sunrise, Florida - Hire IT People

OBJECTIVE:

To continue pursuing excellence and commitment in my career, while advancing through motivation and team effort by promoting teamwork and efficiency.
Microsoft Word, Microsoft Excel;
Certified in Video Installation;
Certified in Internet and Wireless Installation;
Certified in Voice services and X1 Platform;
Certified in Home Security Alarm Systems
Telecommunications Knowledge; Leadership Skills;
Provisioning; Verbal Communication;
Telecommunication Technologies, Customer Service Skills;
Functional and Technical Skills, Attention to Details

PROFESSIONAL EXPERIENCE:

Comm Tech 4

Confidential

Responsibilities:

Establishes voice and data networks by running, pulling, terminating, and splicing cables; installing telecommunications equipment, routers, switches, multiplexors, cable trays, establishing connections; programming features; establishing connections and integrations; following industry standards; activating remote access tools; coordinating with contractors. Verifies service by testing circuits, equipment, and alarms; identifying, correcting, or escalating problems.
Plans network installations by studying customer orders, plans, manuals, and technical specifications; ordering and gathering equipment, supplies, materials, and tools, assessing installation site; preparing an installation diagram.
Maintains customer rapport by listening to and resolving concerns; answering questions.
Maintains safe work environment by following codes, standards, and legal regulations.
Updates job knowledge by participating in al opportunities.

Cable Installer

Confidential

Responsibilities:

Daily installation of video, internet and phone services in customer’s home.
Educate customers on services provided in their home.
Activate all required equipment and make sure they are installed to customer’s satisfaction based on Company code.
Assist customers if they have any issues with their services.

Cable installer/warehouse Rep

Confidential, Sunrise, Florida

Responsibilities:

Provide customers with video, internet and phone services as requested by the customer.
Educating customers on the service providing in their home and answer any questions in regards to services and equipment installed.
Teach customer’s how to use their products placed in the home.

Dispatcher/lead Technician/warehouse Rep

Confidential

Responsibilities:

Maintains communication by monitoring equipment performance; troubleshooting repairs; calling for service; completing preventive maintenance requirements; maintaining back - up systems
Confirm installation and service appointments with customers and reschedule as required.
Answer dispatch phones to assist technicians to complete and update data after completion of installation in customers home.
Prepares orders by processing requests and supply orders; pulling materials; packing boxes; placing orders in delivery area.
Maintains safe and clean work environment by keeping shelves, pallet area, and workstations neat; maintaining clean shipping supply area; complying with procedures, rules, and regulations

Dispatcher

Confidential

Responsibilities:

Confirm installation and service appointments with customers and reschedule as required.
Reschedule and closed out open work orders.
Log addressable information of customer’s data for technicians and supervisors.
Answer dispatch phones to assist technicians to complete and update data after completion of installation in customers home.
Monitor all jobs for completion within the timeframe.

Customer Service Supervisor

Confidential

Responsibilities:

Complete Weekly reports
Organize and supervise Customer Account Executives activities.
Attend weekly conferences for quality assurance of CAE’s.
Coach and Mentor employees
Accomplishes organization goals by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job s.

Transportation Manager

Confidential

Responsibilities:

Plan, organize and manage the work of subordinate staff to ensure that the work is accomplished in a manner consistent with organizational requirements.
Organize for patient’s transportation to and from medical appointments.
Supervise and monitor employees
Organize schedules and patients route each day.