iTunes MODERATOR Resume Cupertino, CA - Hire IT People

SUMMARY

Detail oriented professional with more than 2 years of experience with an expertise incontent review, data analysis, and conflict resolution.
Proficient in prioritizing and completing tasks accurately and in a timely manner, yet flexible to multitask when necessary. Excellent listening, oral and written communication skills.
Comfortable in interacting with all levels of the organization and public with an ability to make decisions independently and quickly with minimal escalations.

TECHNICAL SKILLS

PROFESSIONAL EXPERIENCE

iTunes MODERATOR

Confidential, Cupertino, CA

Responsibilities:

Analyze and interpret 200 user concerns daily in order to identify and eliminate spam proliferation.
Review 800 iMessage spams daily to hypothesize adversarial patterns in effort to drive down spam and other nefarious activity.
Identify and eliminate fraudulent iTunes accounts in order to protect the integrity of our communities.
Monitor data feeds for Apple Music and Apple Radio to identify bugs, server issues, and outages.

CUSTOMER SUPPORT SPECIALIST

Confidential, South San Francisco, CA

Responsibilities:

Maintained eBay customer feedback at 98.7 % over 70,000 transactions with PowerSeller status.
Streamlined merchandise return process and efficiently reduced processing time by 57%.
Responded to phone, email, and eBay messages; assigned inquiries requiring higher-level resolution.
Facilitated and resolved customer disputes; issued refunds accurately.
Maintained accuracy of spreadsheets, database, and QuickBooks.