SUMMARY

• 14+ years of rich experience in IT Infrastructure management and support with specialization in Wintel, Virtualization, Datacenter management and Third - party customer integration.
• Has excellent troubleshooting and problem-solving skills on variety of infrastructure technologies and applications in production environments.
• An enthusiastic, project-oriented team player with demonstrated ability to manage multiple tasks in a dynamic IT environment; ethical, loyal and maintains a high degree of confidentiality.
• Persuasive communication, keen analysis and a team approach to implement best practices to achieve business excellence.

TECHNICAL SKILLS

Functional: Infrastructure level Planning, Implementation, Troubleshooting, Problem solving, Root Cause Analysis, Service Improvement, Problem management and Risk assessment.

Technology: AWS SysOps Admin, Hyper-V, VMWARE, EMC SAN storage, CA Arc serve backups, Antivirus server, Active Directory Services, DHCP, DNS, WSUS.

Systems Hardware: IBM Blade center, Cisco UCS C220 M3, Dell PowerEdge M1000e blade enclosures, Dell ML6000 Tape library, EMC CLARiiON, EMC VNX, Dell Power Vault 745, Dell Power vault NF500, IBM Xseries, Dell Power edge, HP ProLiant G3 & G5.

Server OS admin: Windows 2012, Windows 2008, and Windows 2003.

Worked on: Checkpoint Smart Center, Cisco Security Manager, SCCM, and MS Exchange.

PROFESSIONAL EXPERIENCE

Confidential

Network Admin

Responsibilities:

• This includes implementation of all IT related requirements for new Client process and manage existing client processes.
• Planning and migration of application servers from Physical environment to Hyper-V infrastructure.
• Lead the efforts for troubleshooting and resolving any Server, OS, applications related issues.
• Manage the IBM Blade center enclosures, Cisco UCS servers, Dell PowerEdge servers, Hyper-V infrastructure.
• Manage all the infrastructure Servers including AD, DNS, DHCP, File and print, Antivirus, WSUS, Application servers, etc.
• Administer Active directory, GPOs with Windows Admin Tools, RSAT, etc.
• Provide support for Server hardware and to keep over 99% uptime for critical servers.
• Responsible for providing installation (racking) services for all network and servers hardware at the data centers per established standards.
• Work with different internal offshore IT teams to support the IT operations that run 24X7 basis.
• Work with Clients’ IT teams for all ongoing requirements and implementations.
• Involved in migration of on premise servers to AWS EC2 cloud servers.
• Utilized AWS: EC2, Glacier, S3, Route 53, IAM, VPC and Cloud Watch.
• Creating & Maintaining EC2 Instances, EBS volume.
• Creating customized AMI with specific packages, Backup Management, Security Groups Management, AWS Storage Management (S3, EBS, and Glacier).
• Working with Network Architects in setting up network as requested by business.
• Participate in IT audits for ISO 27001, 9001 compliances.
• Vulnerability Assessment & Implementing Security Policies.
• Disaster recovery planning and implementation.

Confidential

Responsibilities:

• Managing the VMware infrastructure of the organization. Install, configure, and manage ESX/ESXi servers. Configure vMotion, HA, DRS.
• Planning & migration of P2V and V2V using vCenter Converter.
• Managing the SAN storage infrastructure with EMC CLARiiON, VNX.
• Administration of Dell PowerEdge M1000e enclosures, Dell Power Vault 745, Dell Power vault NF500
• MS Exchange Server administration operating in cluster mode.
• Configuration & maintenance of IronPort spam firewall to protect malicious attack from emails.
• Managing the scheduled data backups of all infrastructure and application servers using CA Arcserve.
• Managing all Infrastructure Servers including Domain controllers, DNS, DHCP, Antivirus, WSUS, SCCM, FTP, Blackberry email servers, etc.
• Administer Active directory, GPOs with Windows Admin Tools, RSAT, Manage Engine - ADManager, etc.
• Managing all the routine activities and maintenance at Confidential Datacenter.
• Vulnerability Assessment; Planning & Implementing Security Policies.
• Disaster recovery planning and implementation.
• Coordinate and manage offshore backend teams in day to day activities that supports mission critical infrastructure.

Confidential

Responsibilities:

• As a team member and then as a team lead handled different responsibilities in both Systems and Network Infrastructure management.
• Creation, configuration and management of DC, ADC, DNS, WINS, DHCP, File & Print, Terminal, Backup, VSS database, NAS, Antivirus, WSUS, and SMS 2003 Servers.
• Managing the IT infrastructure of different ODCs as per the ODC policies.
• Scheduled backups of Infrastructure servers and ODC servers on DAT, DLT, SDLT and Auto-Loaders using VERITAS Backup.
• Installation, configurations and maintenance of Project related branded Servers like Dell Power Edge, Power Vault, IBM XSeries, HP ProLiant G3 & G5
• As a team lead of NOC (comprising 4 engineers) at the location corporate office, look after all the L1 and L2 level support for the network infrastructure of the entire facility comprising different buildings with seating capacity of 3000 employees.
• Troubleshooting problems regarding Client Desktop VPN, Site-to-site VPN tunnel, SSL VPN with the help of Cisco Security Manager Client, Checkpoint Smart Dashboard & Smart View Tracker.
• Coordination with service providers and vendors regarding all the issues pertaining to their services, uptime and during commissioning of new links.
• Monitor and maintain daily utilization reports using Network monitoring & alert software like Solar Winds, What’s up gold, etc.
• Active participation in Planning and implementation of the network infrastructure during the setup of new ODCs.
• It includes understanding the project requirements, participating in meeting & conference calls, completing the configurations of all the network equipment.
• Coordination with all the vendors as well as all the NOC & SOC teams located at different Confidential Corporate offices having POPs across the Globe.
• Coordinate with the clients’ NOC teams for various projects and ODCs for resolving any connectivity issues.
• Monitor and maintain WAN equipment including routers (Cisco 2600, 2800, 3800), switches (Cisco 2950, 3560, Catalyst3750 and D-Link 3550), Firewalls (Cisco ASA5510, 5520, PIX515E, 525 and Nokia IP 350, 380).

Confidential

Responsibilities:

• Installation, configuration & maintenance of different infrastructure and application servers like Lotus Notes, Citrix, etc.
• Maintenance of LAN connectivity & RJ45 patching.
• Daily backup of Lotus Domino Server and other application servers.
• Monitoring of Leased lines, ISDN and Broadband connectivity to other branch offices.
• Installation & configuration of Citrix client.
• Installation & troubleshooting of Lotus Notes Client.

Confidential

Responsibilities:

• Installation and maintenance of Intel based PCs and Servers from vendors such as Dell, HP, Compaq, etc. with a mixture of operating systems like Windows NT Server, Workstation, Windows 2000 Advanced Server, Professional, Windows 9X.
• On-site maintenance of the LAN consisting of more than 1000 PCs, peripherals, Network printers and other network equipment from various vendors like 3Com, D-link, Intel, etc. forming Domains as well as Workgroups.
• Fixing all break down calls reported by different users such as H/W and S/W problems.
• Maintenance of LAN connectivity & patching of all PCs, Servers, Printers.
• Daily backups of servers on DDS2 & DLT tapes.