SUMMARY

• 6 years of IT experience in Application Software Designing, Development, Testing and Implementation.
• Over 4+ years of extensive experience in Salesforce.com CRM and Force.com cloud platform with proficiency as developer and administrator.
• Experienced in Discovery Phase, Scoping Phase, Analysis and Implementation Phase.
• Strong Requirements gathering experience and documentation skills which includes Conducting User Interviews, transforming business requirements into user requirement specification, Functional Requirement Specifications Document (FRD) and Use Case Narratives.
• Good techno - functional knowledge of CRM Products, Sales Cloud, Service Cloud and Market to Configuration and Customizations.
• Implementation experience of Salesforce.com applications like the Sales, Marketing and Service and Support Modules.
• Experience in Building Lightning Components and Process Builder.
• Experience with developing a complete Case Management System using Lightning Components, Controllers, Helper Methods, and Style Sheets.
• Led projects using waterfall methodology and Agile/Scrum methodology
• Extensively worked in integration using Cast Iron Tool.
• Expertise in Service Cloud console with exposure to CTI adapters and mobile application integrations.
• Proficient in Case Management using assignment, escalation, workflow rules and actions.
• Worked on various salesforce.com standard objects like Accounts, Contacts, opportunities, Products, Price books, Cases, Leads, Campaigns, Reports and Dashboards.
• Develops solutions using Sales Cloud, Service Cloud, and Marketing Cloud and Visual Force.
• Worked on Exact target/MarketingCloud.
• Experience in Sales Force SFA applications based on Apex Language and leveraging Force.com Platform -- world's first commercial Software as a Service (SAAS) application running in Cloud Computing Environment.
• Have in depth Knowledge and understanding of CRM business processes like Forecasting, Campaign Management, Lead Management, Order Management, Account Management, and Case Management.
• Extensive experience of using declarative features like validation rules, workflows, approval process, dynamic approval process, sharing rules automation for satisfying complex business process automations.
• Expertise in Force.com technology stack: APEX, Visual Force, SOQL, SOSL.
• Experience in building Visual Force Pages, Visual Force Custom Controllers/Components, Advanced Search Functionality, Reports, Dashboards, Tabs.
• Installed Salesforce Apps, configured and maintained user security permissions in compliance with organizational Needs.
• Created page layouts, search layouts to organize fields, custom links, related lists and other components on a record detail and edit pages.
• Experience integrating SFDC with applications like Microsoft Outlook, ACT, etc.
• Knowledge in developing web-based applications using Java, PHP, XML, CSS,HTML, DHTML, XHTML, JavaScript, Angular JS, Bootstrap and AJAX Technology.
• Proficient in developing and implementing Web service integration.
• Developed applications by using JSP, JSTL, HTML, Java Scripts, and Ajax.
• Good Knowledge of RDBMS, SQL, Microsoft Excel and Access.
• Expert in tasks such as data extraction, transforming and loading using SQL Loader, Oracle External tables, database links in Oracle and DTS transformations in SQL Server for various file formats.
• Executed SOQL queries in workbench and data loader to verify Product/Pricing staging data in SFDC/CPQ.
• Experience of working with diverse database platforms including Oracle, SQL server, MS Access.

TECHNICAL SKILLS

Salesforce.com: Salesforce CRM, Salesforce Admin, Service Cloud Console, SSO, Apex Language, VisualForce (Pages, Component & Controllers), Salesforce.com Data Loader, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Service Max, Email Services, Scrum Master, salesforce offline Edition, Analytic Snapshots, Case Management System, SOQL, SOSL.

Salesforce Tools &Integration Tool: Cast Iron, Apex Data Loader

Programming Languages: Core Java, Apex, SQL, HTML, Javascript, CSS.

RDBMS: Oracle.

Operating Systems: Windows95/98/ XP/2000/vista, UNIX.

Database Tools: Oracle 10g/9i/8i, Query Analyzer, SQL Server Profiler.

Web Development: XML, HTML, CSS, Visualforce, JavaScript

PROFESSIONAL EXPERIENCE

Confidential - Denver, Colorado

Salesforce Admin/Developer

Responsibilities:

• Gathered user and functional system requirements via workshops, interviews and workflow storyboards and Working with stakeholders and project teams to prioritize collected requirements.
• Developed Java Script methods for doing two actions on a single button click, to overcome the Salesforce limitations.
• Deploying an app on Heroku and using the Salesforce REST APIs.
• Creating a Heroku account, Deploying the application & Test the application.
• Developed various Visualforce Pages, Apex Triggers to include extra functionality and wrote Apex Classes and Controller to provide functionality to the visual pages.
• Hands on experience on Salesforce Lightning for Customizing Reports and Dashboards for business use.
• Implemented the requirements on Salesforce.com platform and Force.com IDE Plug-in using Eclipse.
• Worked on various AppExchange products according to the needs of the organization.
• Worked on various Salesforce.com standard objects like Case Management, Accounts, Contacts, Content, Reports and Workspaces.
• Involved in migrating from salesforce classic to Lightning.
• Involved in Requirement gathering for Salesforce service cloud start up.
• Created many Email Templates and Mail Merge Templates and was involved in doing the mail merge for different standard and custom objects.
• Creating a sync of contacts, email alerts, events and tasks between Salesforce to Outlook and Outlook to Salesforce successfully.
• Developed Client-side pagination process with all the details.
• Created Labels to set the predefined values for the client-side pagination process.
• Developed Custom Validations to override the Salesforce default validation rules.
• Developed custom Business logic using Apex Classes, Visual force pages and Lightning components. Used Visual force components like Page Block, Command Buttons, Action support, Action Function
• Used Force.com developer toolkit including Apex Classes, Apex Triggers and Visualforce pages to develop custom business logic.
• Worked on REST-Full micro services sales cloud hosted for legacy and future applications
• Used C# in various Salesforce and Force.com requirements whenever needed.
• Experience implementingSteel brick, Oracle CPQ cloud.
• Gathered, maintained, and prioritized system requests, including bug fixes and enhancements for Veeva CRM and related systems
• Experience in Steel Brick CPQ to create quotes & proposals and increase productivity, increase & close deals.
• Created mash up between Sales force CRM and Gmail through Force.com AppExchange's Email integration engine.
• Performed the role of sfdc developer, lightning developer and interacted with various business user groups for gathering the requirements for salesforce.com, Lightning and CRM implementation.
• Complete bulk imports of data using Apex Data loader.
• Worked on Sales and Service Clouds (Salesforce CRM).
• Deployed the code developed in the Dev Sandbox to the Test Sandbox and the Production sandbox.
• Involved in Unit Testing, for the customizations and developments done during the project.
• Interacted with testing and the development teams for the development and testing of the code.
• Resolve the Cases and support the team on urgent bases, implementation and working with real-time troubleshooting.
• Communicating regularly with the SFDC designated super users to support them in their role and provide information and training on new features and functionality.

Environment: Eclipse IDE, Steel Brick CPQ, Salesforce.com, Force.com Sandbox, Service cloud, Import Wizard, Apex, XML, JavaScript, Controllers, Sharing Rules, Visualforce Pages, Workflows, Email Updates, Web Services API, Oracle EBS.

Confidential

Sr Salesforce Developer/Analyst

Responsibilities:

• Interact with various business user groups for gathering the requirements for Salesforce implementation and document the Business and Software Requirements.
• Configuring Salesforce.com and Veeva CRM, unit testing, data migration, deployment and post deployment support.
• Worked on Salesforce Lightning Process Builder to easily automate Business Processes
• Worked on Workflow Rules & Approval Processes, Validation Rules, Custom Objects, Security Controls, Analytics, Reports and Dashboards, Sales & Support Processes
• Worked on various salesforce.com standard objects like Accounts, Contacts, Leads, Opportunities, Reports and Dashboards.
• Develop portal solution using Lightning Components.
• Worked on Agile and Scrum Methodology for Salesforce custom app implementation.
• Worked on Service cloud to resolved issues connected to Call Centers, usage ofCTI adaptersandMobile applications
• Scheduling deployments in the Salesforce Marketing cloud application and providing completion communications to the client.
• Involved in Managing tasks, events, public calendars and multiday events.
• Created workflow rules and defined related tasks, time triggered tasks, email alerts, filed updates to implement business logic.
• Implemented Salesforce Lightning Components for small set of users for customizing reports and dashboards.
• Created new user Accounts and assigned profiles as per their role hierarchy.
• DefinedOrg wide defaultto restrict access from users.
• DefinedLookupandmaster-detailrelationships on the objects and createdjunction objectsto establish connectivity among objects.
• Manage communications and content inMarketingCloud.
• Assist client with staging and deploying email campaign with inMarketingCloud.
• Used Community cloud on Sales Force platform to connect third party systems.
• Developed Visualforce Pages to include extra functionality and wrote Apex Classes to provide functionality to the visual pages.
• Designed and deployed the Custom objects, Custom tabs, Entity-Relationship data model, validation rules, Workflow Rules, Auto-Response Rules, Page layouts, Components, Visualforce Pages to suit to the needs of the application.
• Integrated the web services using rest and soap by generating the necessary stubs from the WSDL files for Extracting the data.
• Wrote SOQL and SOSL statements within custom controllers, extensions and triggers.
• Used Data Loader for insert, update, and bulk import or export of data from Salesforce.com subjects. Used it to read, extract and load data from comma separated values (CSV) files.
• Used the sandbox for testing and migrated the code to the deployment instance after testing.
• Analyzed and converted business workflows to Salesforce workflows and assigned workflow alerts.
• Performed Data Management, including Data Integration from external data sources using APIs, web services as well as importing and exporting large volumes of data.

Environment: Saleforce.com CRM platform, Force.com Sites, Apex, Visual force (Pages, Component & Controllers), Pages, Data Loader, HTML, Java Script, CSS, Workflow & Approvals, REST, SOAP, Community cloud, Reports, Service Cloud, Sales Cloud, Custom Objects, Custom Tabs, XML, ETL Informatica, MYSQL, Bootstrap, Email Services.

Confidential, Plano, Texas

Salesforce Developer Admin

Responsibilities:

• Performed detailed analysis of business and technical requirements and designed the solution by customizing various standard objects of Salesforce.com (SFDC) and other platform-based technologies like Visualforce, force.com API, and web services.
• Developed various Custom Objects, Tabs, Entity-Relationship data model, validation rules on the objects and tabs, Components and Visualforce Pages.
• Created workflow rules and defined related tasks, time triggered tasks, email alerts, filed updates to implement business logic.
• Created new user Accounts and assigned profiles as per their role hierarchy.
• DefinedOrg wide defaultto restrict access from users.
• Experience working inservice cloud, supporting cases, developed workflowsand triggers for automated case resolutions.
• DefinedLookupandmaster-detailrelationships on the objects and createdjunction objectsto establish connectivity among objects
• Designed and developed SFA based Application on force.com platform in salesforce.com environment with Apex programming language at backend and Visual-Force pages as user interface.
• Created test scenarios on Sandbox environment, created packages and moved it between Sandboxes and Production environments to place final implementations.
• Strong experience in Validation rules, Workflow rules, Assignment rules and Auto-Response rules.
• Experience in building custom reports and dashboards in Salesforce.
• Great experience in Export/Import data through Salesforce tools like Data Loader, Import Wizard
• Used SOQL & SOSL for data manipulation needs of the application using platform database objects.
• Created profiles and implemented Object and field level security to hide critical information on the profile users.
• Created users, roles, public groups and implemented role hierarchies, sharing rules and record level permissions to provide shared access among different users.
• Created automations of emails to Opportunity owners based on business requirements.

Environment: Saleforce.com platform, Apex Language, Visualforce (Pages, Component & Controllers), Pages, Data Loader, HTML, Java Script, Informatica, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services, Security Controls.

Confidential

Salesforce Administrator/ Developer

Responsibilities:

• Created Objects and fields, Relationships and Record Types.
• Created Page Layouts, Profiles and Assignments Rules.
• Involved in Design and development of Workflow Rules, Triggers, Validation Rules, and other customizations with Salesforce.com.
• Developed Salesforce.com APEX and Web Services API on Force.com IDE.
• Developed Apex Before Insert, Before Update, After Insert and After Update Triggers.
• Created Visualforce Page for custom User Interface development using standard and Custom Controllers.
• Configured Reports for Custom Objects and associated them to Dashboard.
• Used SOSL and SOQL Queries during the data migration and custom development.
• Developed Custom Objects, Custom Reports and configured the Analytic Snapshots to dump the data on regular basis for the sales performance and lead generation statistics.
• Responsible for Data load operations using Salesforce’s Apex Data loader.
• Migrated all the customizations to PROD using the Force.com IDE.
• Worked on the User Entitlements and role hierarchy for Salesforce.com.
• Implement the Salesforce.com Web to lead functionality to create Leads in SFDC.
• Configured and Maintained the Sandbox Environment for easy facilitation of Development and QA Activities.
• Analyzing the Scope of the Requirements and avoiding Scope Creep.
• In charge of conducting the UAT with the Business users and gathering feedback and providing the same to the Development team.
• Reviewing the test cases provided by the QA team, and providing feedback.
• Created workflow rules and defined related tasks, time triggered tasks, email alerts, filed updates to implement business logic.
• Created new user Accounts and assigned profiles as per their role hierarchy.
• DefinedOrg wide defaultto restrict access from users.
• DefinedLookupandmaster-detailrelationships on the objects and createdjunction objectsto establish connectivity among objects

Environment: Salesforce.com platform, Apex Language, Visualforce (Pages, Component & Controllers), Pages, Data Loader, HTML, Java Script, Workflow & Approvals, Email Services, Sandbox data loading.

Confidential

Java Developer

Responsibilities:

• Designed a system and developed a framework using J2EE technologies based on MVC architecture.
• Involved in the iterative/incremental development of project application. Participated in the requirement analysis and design meetings. Object modeling of the project application using UML with Rational Rose.
• Programmed the views using struts, JSP pages, Model is a combination of EJB’s and Java classes and Controllers are Servlets.
• Designed and Developed UI’s using JSP by following MVC architecture
• Designed and developed Presentation Tier using Struts framework, JSP, Servlets, TagLibs, HTML and JavaScript.
• Designed the control which includes Class Diagrams and Sequence Diagrams using VISIO.
• Used the STRUTS framework in application. Programmed the views using JSP pages with the struts tag library, Model is a combination of EJB’s and Java classes and web implementation controllers are Servlets.
• Generated XML pages with templates using XSL.
• Developed a complete External build process and maintained using ANT.
• Implemented Home Interface, Remote Interface, and Bean Implementation class.
• Implemented business logic at server side using Session Bean.
• Extensive usage of XML - Application configuration, Navigation, Task based configuration.
• Used SOAP and RESTful for web service by exchanging XML data between the applications
• Designed and developed Unit and integration test cases using Junit.
• Developed WSDL’s and XSD’s for creating interfaces between different systems using SOAP based web services.
• Used EJB features effectively- Local interfaces to improve the performance, Abstract persistence schema, CMRs.
• Used Struts web application framework implementation to build the presentation tier.
• Wrote PL/SQLqueries to access data from Oracle database.
• Set up Web sphere Application server and used Ant tool to build the application and deploy the application in Web sphere. Prepared test plans and writing test cases

Environment: Java, Hibernate, Servlets, XML, Tomcat, JavaScript, Oracle 9i, UNIX, HTML,CSS, jQuery, Eclipse IDE.