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Salesforce Administrator/developer Resume

Chicago, IL

SUMMARY

  • Overall 7 years of IT experience with 5 years in SalesforceCRM Application Software Designing, Development, Testing and Implementation which includes 2 years as Java Developer Experience. This involved hands - on design and development using Force.com Platform.
  • Certified in Salesforce Administrator.Certified in Salesforce Platform Developer I.
  • Possess comprehensive understanding on SFDC full life cycle.
  • Developed various Custom Objects, Tabs, Entity-Relationship data model, validation rules on the objects and tabs, Components and Visual Force Pages.
  • Manage Salesforce.com CRM application. Responsible for maintaining the functional areas of data management, forecasting, deal registration, contacts, leads, campaigns, opportunities, quotes, dashboards and reports etc.
  • Experienced working with salesforce.com sandbox and production environments, also with Change Sets, Force.com IDE, ANT migration tool Plug-in environments
  • Experience working with Eclipse IDE and IntelliJ IDEA in design and development of Custom Application for Complex Business Processes in both Sales and Service Cloud Modules.
  • Experienced with Salesforce Lightning, Salesforce mobile applicationsand Customer Portal Communitiesand implemented them in the project.
  • Created Reports and Dashboards to track Opportunity pipeline/Stages for Management visibility.
  • Exposure to Apptus and SteelBrick, developed POC’s in ApptusCPQ and steelBrick CPQ.
  • Experience with Steel Brick CPQ for subscription, billing, invoicing and can take control of sales process from Quote to Cash. Generated Revenue recognition status automatically with Steel Brick CPQ.
  • Strong Implementation and Integration experience using Custom objects, Triggers, workflow rules, approvals, S-Controls, Visual Force Pages, and Apex classes.
  • Experienced in integration of Salesforce.com with external applications by using Web Services API, Metadata API SOAPand REST.Worked on creating Lightening Pagesinside Lightning Community Builder.
  • Worked on designing and developed Lightning Components using Lightning Design System.
  • Experienced with various clouds like Sales cloud, Service cloud and Community Cloud.
  • Helped users with Chatter teams/Groups and follow application as well.
  • Experienced in working with SOQL and SOSL queries in force.com.
  • Experience with GITHUB, Bit Bucket, Source Tree, SonarQube, Jenkins and Jira.
  • Implemented and delivered projects underAgile Development Environment and Test Driven Environmentswith large & small project teams.Excellent work ethics, self-motivated, quick learner and team oriented. Continually provided value added services to the clients through thoughtful experience and excellent interpersonal, written and oral communication skills.

TECHNICAL SKILLS

Salesforce Technologies: Salesforce CRM, Salesforce SFA, Apex Language, Apex Classes/Controllers, Apex Triggers, SOQL, SOSL, Visualforce Pages / Components, Apex Web Services, Workflow & Approvals, Dashboards, Analytic Snapshots, Custom Objects.

Salesforce Tools: Force.com Explorer, Force.com Data Loader.IO, Force.com Excel Connector, ANT tool kit, Work bench, Eclipse IDE, IntelliJ IDEA Force.com Platform (Sandbox), Sand box testing, Illuminated Cloud, Sonar Lint, Source Tree and Bit Bucket Repository.

Web Design Tools: Visual Studio 2008/2005/2003 , SQL Query Analyzer, Adobe Photoshop, Dreamweaver, Tortoise SVN, MS Office, Visio 5.0, Adobe Acrobat Pro, Adobe Flex Builder, Code Smith, Re Sharper.

Languages: Apex, Ajax, Java, Java Script, JSON, UML, HTML, XML, XHTML, DHTML, SQL.

ETL Tools: Apex Data Loader, Informatica, Force.com workbench.

Operating Systems: Windows, MacOS, Windows Server 2000/2003/2008 , Linux, Unix.

PROFESSIONAL EXPERIENCE

Confidential, Chicago, IL

Salesforce Administrator/Developer

Responsibilities:

  • Worked in thedesign, configuration, deployment, release management phases of the project.
  • Developed workflow rules to send notifications to agents to start provisioning the VOIP services once the order is shipped.
  • Developed queries for analyzing open support cases based on various frequencies.
  • Used Triggers to update Custom objects when Shipment Notification was received.
  • Imported Accounts, Leads, Campaigns, and custom object data in Salesforce.
  • Created business processes for custom and standard objects with appropriate record type and assigned them to specific profiles and page layouts.
  • Developed various picklists, formula fields, master-detail relationships, lookup relationships and custom report types.
  • Performed SteelBrick CPQ related configuration for product setup, approval matrices, approval rules, process builders and flows.
  • Developed Triggers, Formulas, Workflows to update the newly imported data based on rules defined in existing business processes. Set both object-level and record level security.
  • Worked with the user group for requirement gathering throughout the planning and implementation.
  • Prepared data files and uploaded data using data loader for more than 50,000 records.
  • Worked with internal stakeholder’s sales, marketing, support to ensure that the configuration supports business requirements.
  • Designed and deployed the custom objects, custom tabs, validation rules, workflow rules, auto-response rules to suit the needs of the application.
  • Developed various picklists, formula fields, master-detail relationships, lookup relationships and custom report types.
  • Managed security, users, roles, profiles, groups, queues and other Salesforce.com setup options as necessary.Created new User Accounts and assigned Profiles as per their role in role hierarchy.
  • Facilitate deployment from Sandbox to Production environment.
  • Instrumental in migrating the data from the current system to the Salesforce application by using Data loader.

Environment: Saleforce.com platform(Classic, Lightning), Apex, Visual Force, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services, HTML, Java Script, Jenkins, Web Services, WSDL, SOAP, Sandbox, IntelliJ IDEA, Illuminated Cloud, Sonar Lint Plug-in.

Confidential, Parsippany, NJ

Salesforce Developer/ Administrator

Responsibilities:

  • Develop APEX classes, Triggers and Lightning Page Components to build customized application which is called marketing force. Develop various custom objects, custom fields, profiles, reports and dashboards based on requirements.
  • Create workflows, validation rules, case assignment rules, and email templates.
  • Interface with stakeholders in understanding requirements and providing technical solutions accordingly.Develop and involved in implementation of Lightening Pages and applications.
  • Assuming responsibility for developing the following.
  • Visualforce Pages for the presentation layer of the application.
  • APEX classes to support functionality on the presentation layer.
  • APEX triggers to automate generation of PDF forms and attach them to transactions.
  • Test classes for the APEX classes.
  • External websites based on Force.com Sites, Visualforce Pages and APEX classes.
  • Custom Visualforce components like data table checkbox to be used across Visualforce Pages.
  • Create custom settings regarding environment based variables.
  • Leverage REST web services for integration with the current system.
  • Compile and present PDF reports from APEX classes and maintain them as attachments on custom objects.
  • Facilitate deployment from Sandbox to Production environment.
  • Instrumental in migrating the data from the current system to the Salesforce application by using Data loader.

Environment: Saleforce.com platform, Apex, Visual Force (Pages, Component & Controllers), Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services, HTML, Java Script, Java, Web Services, WSDL, SOAP, Sandbox, IntelliJ IDEA, Illuminated Cloud, Sonar Lint Plug-in.

Confidential, Minneapolis MN

Salesforce Administrator

Responsibilities:

  • Used SOQL & SOSL for data manipulation needs of the application using platform database objects.
  • Customized email templates and used different error handling techniques to handle the data and send emails depending on the requirement.
  • Sophisticated analysis of customer data can be done with conventional reporting tools that go beyond native Salesforce.com reporting, including complex statistical and trending analysis. Used data loader for importing and exporting bulk records.
  • Improves reliability and performance of reporting enables analytics and exception reporting.
  • Created lead forms, campaigns to lead forms, assigning task and managing work flows.
  • Involved in Salesforce.com application setup activities and customized the apps to match the
  • Functional needs of the organization.
  • Created various custom objects as per requirement. Worked on various standard Objects like Accounts, Case, and Contact.
  • Created Security settings for Roles and Profiles and managed Security Sharing Settings.
  • Developed Validation Rules for the Custom Objects and Workflow rules and Approvals for some fields.
  • Created User Roles and Profiles, Security controls and shared settings. Implemented field level security, Profile and audit trail setup.

Environment: Saleforce.com platform, Apex Language, Visual Force (Pages, Component & Controllers), Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services, HTML, Java Script, Java, Web Services, WSDL, SOAP, Sandbox, Eclipse IDE Plug-in.

Confidential, Marlborough, MA

Salesforce Administrator

Responsibilities:

  • Worked as Salesforce Administrator and developed the Salesforce application, which transformed the way the client doing their business and helped their customers with a delightful experience.
  • Designed, developed and deployed the Custom objects, Components, Visual Force Pages to suit to the needs of the application.
  • Designed, developed, test and deployed custom Salesforce applications software using APEX Classes, Controller Classes, Batch APEX and Triggers for various functional needs in the application.
  • Responsible for helping to capture business requirements, identifying appropriate data.
  • Sources, Data quality issues, Business transformation rules, mapping source to target.
  • Developed Test cases for Unit Testing of the Mappings, and was involved in the Integration Testing. Experienced on working with apex on force.com and creating triggers and apex classes.
  • Developed triggers and apex classes using apex test classes with minimum code coverage. Implemented various levels of security to hide the valuable information from the users.
  • Worked on Salesforce.com Application to Setup activities and customized the apps to match the functional needs of the organization.

Environment: Saleforce.com platform, Apex Language, Visualforce (Pages, Component & Controllers), Salesforce.com Data Loader, Workflow & Approvals, Communities, Reports, Service Cloud, Custom Objects, Custom Tabs, Email Services, HTML, Java Script, Java, Marketing Cloud, Web Services, SOAP, REST, BULK, WSDL, Salesforce1, Sandbox, Eclipse IDE Plug-in, Oracle, Windows.

Confidential

Java/J2EE Developer

Responsibilities:

  • Worked directly with user groups in analyzing and specifying business requirements for the design and development of project.Design the system using Object Oriented Analysis and Design.
  • Developed classes for EJBs and database manipulation using JDBC.
  • Actively involved in configuring the Application Server and deployed all the modules like Web modules and Business modules.Coded classes for creating dynamic SQL queries.
  • Developed the Front-End JSP and HTML.Developed file uploading application.
  • Coded Java classes using data access objects, session façade patterns.
  • Quality assurance.Code review.
  • Implementation of automated Unit testing using Cactus. JUnit and Ant.
  • Deployment, Maintenance and support.

Environment: Java, J2EE, JSP, Struts, JSON, Html, WebSphere Application server, Eclipse, JavaScript, Oracle 9i, PL/SQL, JDBC, UML, Rational Rose, Windows 2000.

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