PROFESSIONAL EXPERIENCE

Confidential, CA

Exchange Administrator

Responsibilities:

• I provided Level 3 troubleshooting of the messaging environment/mail flow
• Scripting with Windows PowerShell and Exchange Shell including automation of mailbox reports and employee termination process
• I developed and documented procedures related to storage in Exchange environment.
• I completed legal project that involved restoring attachments from OpenText and numerous mailbox export requests.
• I identified and resolved a complex DNS issue that affected mail flow to and from external domains.
• I managed the clients ProofPoint message security infrastructure
• I provided training and knowledge transfer for teammates.

Confidential, AZ

Senior Systems Administrator

Responsibilities:

• Exchange 2010 migration to Office 365 project
• Migration of user & shared mailboxes
• Upgrade and management of Azure AD Sync
• Decommission of Exchange 2010 Servers
• Advanced Troubleshooting
• DNS records management
• SPAM filtering
• Decommission third - party
• Configuration of 365 mail security
• Configuration and administration of 365 Message Encryption
• Office 365 to Office 365 migration project
• Configuration and management of MigrationWiz
• Active Directory Group Policy Development
• Level 3 troubleshooting of network and server issues
• Scripting with Windows PowerShell and Exchange Shell
• Windows 2003/2008/2012 Server Administration

Confidential, Scottsdale, AZ

IT Support Specialist

Responsibilities:

• Manage and administer multiple client networks
• Manage & troubleshoot Windows Server core services including DNS, DHCP, IIS
• Administration of Active Directory and Group Policy Management
• Administer and troubleshoot messaging systems including Exchange Server 2010, 2013, Office 365, SPAM Filtering
• Administration of backup technologies
• VMware and Hyper-V Administration
• Scripting with Windows PowerShell and Exchange Shell
• Windows 2003/2008/2012 Server Administration
• Configured and Administered Cisco ASA firewalls
• Configured and Administered Cisco switching technologies
• Provided Assistance in a Helpdesk Capacity

Confidential Scottsdale, AZ

Network Administrator

Responsibilities:

• Administration & Cleanup of Active Directory
• Resolved Replication and DNS Issues
• VMware vCenter/View Administration
• Configured Cisco Zone-Based Policy Firewall, VPN
• Administration of Windows Server Update Services
• Administration of Symantec Endpoint Protection
• Windows 2003/2008/2012 Server Administration
• Supported Veeam Backup Solution for Virtual Environment
• Troubleshot/Resolved Complex Network Issues
• Provided Enterprise Application Support (Sage)
• I setup and configured Office 365 tenant including Domain configuration, DNS Records, & Directory Syncronization
• Installed, configured, and managed multiple Exchange 2010 Servers / Exchange Online
• Installed and managed Cisco IronPort Email Security Appliances
• VMWare vCenter Administration (Created/Managed Server Virtual Machines, Attached iSCSI Storage
• Planned and Implemented Multi-Forest environment / Trust
• Windows Server 2008/2012 Server Administration
• Administration of Active Directory in a multi-forest environment
• Enterprise Application Support for BizTalk, Team Foundation
• Installed multiple Cisco UCS Servers in ESX Cluster

Confidential Tucson, AZ

IT Support Specialist

Responsibilities:

• Install, configure, and manage secure firewalls/content filters
• Advanced networking support
• Install, configure, manage Exchange Server 2010 environments
• Windows Server 2008/2003 Server Administration
• Installation/management Servers (Virtual/Physical Environments)
• Administration of Active Directory (designed new, managed existing
• Test and implement monthly patches for servers and desktops
• Management of Windows Server Update Services
• Management of Enterprise Anti-Virus Solutions
• Install and configure various Cisco routers, multiple subnets, failover
• Administration of Active Directory
• Exchange 2003, 2007 Administrator
• Administration of multiple Windows 2003 Servers, SQL, File & Print, Domain Controllers
• Implementation/Administration SAN Solution
• Disaster Recovery/Backup Administrator Using Yosemite Enterprise
• Image development
• 3Com Voice Over IP Support
• Remote Access/VPN Support

Confidential, Tucson, AZ

IT Administrator

Responsibilities:

• Configure, Administer, Repair, and Troubleshoot Servers, Desktops, Cisco Routers and Switches, and Phone Systems
• Administration of Active Directory Users & Computers
• Administration of multiple Windows 2000 Servers
• Disaster Recovery/Backup Solutions
• Wire Management
• Documentation
• Configure, Administer, Repair, and Troubleshoot Servers, Desktops, Cisco Routers and Switches, and Phone Systems
• Management of Remote Access devices; Cisco VPN Concentrator
• Administration of Active Directory Users & Computers
• Administration of multiple Windows 2000 Servers
• Administration of Exchange 2000 Server, Exchange 5.5 Server
• Administration of multiple UNIX Servers, including DAC 6000
• Administration of multiple NT 4 application servers
• Disaster Recovery/Backup Solutions

Confidential, Tucson, AZ

Senior Support Professional

Responsibilities:

• Assisted our Support Professionals with technical advice
• Worked toward improving the overall quality of support given
• Helped the Support Professionals become more independent
• Delivered training in needed areas of growth for the team
• Assisted in proper case tracking
• Performed call coaching
• Provided technical support for the all aspects of the Windows 95 operating system
• In-depth troubleshooting and problem solving
• Handled “In Team” escalation callbacks
• Delivered outstanding customer service to external and internal clients without sacrificing consistency/efficiency
• Provided technical support for numerous versions of QuickBooks and QuickBooks Pro
• In-depth troubleshooting and problem solving on application level on different operating systems
• Provided outstanding customer service whether it be to customer in need of support or for those who work around me
• Had several knowledge base documents published that helped my team and myself in dealing with issues with our products