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Exchange Administrator Resume

CA

PROFESSIONAL EXPERIENCE

Confidential, CA

Exchange Administrator

Responsibilities:

  • I provided Level 3 troubleshooting of the messaging environment/mail flow
  • Scripting with Windows PowerShell and Exchange Shell including automation of mailbox reports and employee termination process
  • I developed and documented procedures related to storage in Exchange environment.
  • I completed legal project that involved restoring attachments from OpenText and numerous mailbox export requests.
  • I identified and resolved a complex DNS issue that affected mail flow to and from external domains.
  • I managed the clients ProofPoint message security infrastructure
  • I provided training and knowledge transfer for teammates.

Confidential, AZ

Senior Systems Administrator

Responsibilities:

  • Exchange 2010 migration to Office 365 project
  • Migration of user & shared mailboxes
  • Upgrade and management of Azure AD Sync
  • Decommission of Exchange 2010 Servers
  • Advanced Troubleshooting
  • DNS records management
  • SPAM filtering
  • Decommission third - party
  • Configuration of 365 mail security
  • Configuration and administration of 365 Message Encryption
  • Office 365 to Office 365 migration project
  • Configuration and management of MigrationWiz
  • Active Directory Group Policy Development
  • Level 3 troubleshooting of network and server issues
  • Scripting with Windows PowerShell and Exchange Shell
  • Windows 2003/2008/2012 Server Administration

Confidential, Scottsdale, AZ

IT Support Specialist

Responsibilities:

  • Manage and administer multiple client networks
  • Manage & troubleshoot Windows Server core services including DNS, DHCP, IIS
  • Administration of Active Directory and Group Policy Management
  • Administer and troubleshoot messaging systems including Exchange Server 2010, 2013, Office 365, SPAM Filtering
  • Administration of backup technologies
  • VMware and Hyper-V Administration
  • Scripting with Windows PowerShell and Exchange Shell
  • Windows 2003/2008/2012 Server Administration
  • Configured and Administered Cisco ASA firewalls
  • Configured and Administered Cisco switching technologies
  • Provided Assistance in a Helpdesk Capacity

Confidential Scottsdale, AZ

Network Administrator

Responsibilities:

  • Administration & Cleanup of Active Directory
  • Resolved Replication and DNS Issues
  • VMware vCenter/View Administration
  • Configured Cisco Zone-Based Policy Firewall, VPN
  • Administration of Windows Server Update Services
  • Administration of Symantec Endpoint Protection
  • Windows 2003/2008/2012 Server Administration
  • Supported Veeam Backup Solution for Virtual Environment
  • Troubleshot/Resolved Complex Network Issues
  • Provided Enterprise Application Support (Sage)
  • I setup and configured Office 365 tenant including Domain configuration, DNS Records, & Directory Syncronization
  • Installed, configured, and managed multiple Exchange 2010 Servers / Exchange Online
  • Installed and managed Cisco IronPort Email Security Appliances
  • VMWare vCenter Administration (Created/Managed Server Virtual Machines, Attached iSCSI Storage
  • Planned and Implemented Multi-Forest environment / Trust
  • Windows Server 2008/2012 Server Administration
  • Administration of Active Directory in a multi-forest environment
  • Enterprise Application Support for BizTalk, Team Foundation
  • Installed multiple Cisco UCS Servers in ESX Cluster

Confidential Tucson, AZ

IT Support Specialist

Responsibilities:

  • Install, configure, and manage secure firewalls/content filters
  • Advanced networking support
  • Install, configure, manage Exchange Server 2010 environments
  • Windows Server 2008/2003 Server Administration
  • Installation/management Servers (Virtual/Physical Environments)
  • Administration of Active Directory (designed new, managed existing
  • Test and implement monthly patches for servers and desktops
  • Management of Windows Server Update Services
  • Management of Enterprise Anti-Virus Solutions
  • Install and configure various Cisco routers, multiple subnets, failover
  • Administration of Active Directory
  • Exchange 2003, 2007 Administrator
  • Administration of multiple Windows 2003 Servers, SQL, File & Print, Domain Controllers
  • Implementation/Administration SAN Solution
  • Disaster Recovery/Backup Administrator Using Yosemite Enterprise
  • Image development
  • 3Com Voice Over IP Support
  • Remote Access/VPN Support

Confidential, Tucson, AZ

IT Administrator

Responsibilities:

  • Configure, Administer, Repair, and Troubleshoot Servers, Desktops, Cisco Routers and Switches, and Phone Systems
  • Administration of Active Directory Users & Computers
  • Administration of multiple Windows 2000 Servers
  • Disaster Recovery/Backup Solutions
  • Wire Management
  • Documentation
  • Configure, Administer, Repair, and Troubleshoot Servers, Desktops, Cisco Routers and Switches, and Phone Systems
  • Management of Remote Access devices; Cisco VPN Concentrator
  • Administration of Active Directory Users & Computers
  • Administration of multiple Windows 2000 Servers
  • Administration of Exchange 2000 Server, Exchange 5.5 Server
  • Administration of multiple UNIX Servers, including DAC 6000
  • Administration of multiple NT 4 application servers
  • Disaster Recovery/Backup Solutions

Confidential, Tucson, AZ

Senior Support Professional

Responsibilities:

  • Assisted our Support Professionals with technical advice
  • Worked toward improving the overall quality of support given
  • Helped the Support Professionals become more independent
  • Delivered training in needed areas of growth for the team
  • Assisted in proper case tracking
  • Performed call coaching
  • Provided technical support for the all aspects of the Windows 95 operating system
  • In-depth troubleshooting and problem solving
  • Handled “In Team” escalation callbacks
  • Delivered outstanding customer service to external and internal clients without sacrificing consistency/efficiency
  • Provided technical support for numerous versions of QuickBooks and QuickBooks Pro
  • In-depth troubleshooting and problem solving on application level on different operating systems
  • Provided outstanding customer service whether it be to customer in need of support or for those who work around me
  • Had several knowledge base documents published that helped my team and myself in dealing with issues with our products

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