SUMMARY

• Multiple IT, Information Security and customer service support roles
• Experience with PKI, SSL/TLS, key management services and Adobe CDS.
• Experience installing, configuring and supporting Active Directory domains.
• Experience installing, configuring and supporting Cisco switches.
• Experience supporting end users in a law enforcement department.

TECHNICAL SKILLS

• Windows Server 2003/2008 environment.
• Windows NT to Windows XP. Windows XP to Windows 7.
• Installation, configuration, and support of COTS software.

PROFESSIONAL EXPERIENCE

Confidential - San Antonio

IS Professional Intermediate Analyst

Responsibilities:

• Administer Confidential token and encryption, processes, policies, regulations, and governance. Initiates process changes and improvements.
• Able to handle simple thru complex, multi-tiered escalations, and problems independently by utilizing key information security administration practices and policies.
• Lead and resolve severity escalations and identify root cause and creating corrective action plans. Represent on compliance calls, meeting with both internal and external auditors.
• Collect and analyze evidence (deliverables) with internal/external compliance and auditing agencies/officials and add intelligence into the information collected.
• Process entitlement, compliance review requests and/or incident/change management handling for Confidential ’s global customer base within established support thresholds, including bulk requests and housekeeping tasks.
• Creates, maintains and performs annual review of all documentation including Process Control Manuals associated with specific systems assigned. Able to perform various ID or Functional ID related processes. Group, profile and role management, Functional and Temporary ID management. Perform Certificate and key management.
• Demonstrate complex application or system knowledge, performs UAT, COB and vulnerability assessment testing of new and existing platforms. Interacts with vendors, provides feedback and drives product enchantments.
• Ensure adherence to pre-assigned SLO requirements, contribute to MIS reports for designated requests at a personal and team level.
• Perform system setup, packaging and installation. Identifies need for new tasks and CMP products. Conduct Confidential Marketplace product maintenance.
• Utilize key information security administration tools. Maintain excellent availability to achieve strong results. Interprets and guide others in the principle of Information Security concepts and policies, develops and implements into day-to-day work.
• Ability to explain principles behind IS/GIDA policies and guidelines. Checks and reviews implementation of established security procedures within the framework of specific system assignments, focusing on the full scope of GIDA Service Catalog requirements for simple thru complex, multi-tiered applications. for the service/compliance quality and accuracy.
• Identifies registers and escalates potential compliance issues. Responsible for performing physical and digital token/key inventory. Abides and encourages a compliance based IS culture.

Confidential - San Antonio

Information Security Analyst

Responsibilities:

• Password reset and account deletion requests for Confidential ’s global customer base within established support thresholds.
• Key focus is on implementation of established procedures, policies and audit guidelines defined by the Global Identification Administration (GIDA) organization.
• Effectively manage time to meet overall management target goals. Collaborate via Lync and live meetings with other members of the GIDA organization on projects and initiatives.
• Participate in workgroups, conference calls and team meetings related to the transition of new systems into the GIDA Fulfillment center.
• Implementation of established security procedures within the framework of specific system assignments, focusing on password resets and account deletions for applications.
• Utilize request processing tools such as ResolveIT, Confidential Market Place (CMP) & Service Now Client interactions, either by phone or email, with clear, concise terms while adhering to the GIDA Customer Service Guidelines.
• Bulk customer requests for granting of entitlements. Support and participate in assembling facts and input for escalation issues to be submitted to senior team members when needed.
• Maintain established access and keep up to date and active for all systems assigned.

Confidential - San Antonio

Telecommunications Specialist

Responsibilities:

• Information security professional tasked with designing, provisioning, implementing, and administering access control and CCTV systems on a secure stand-alone network solution.
• Responsible for implementation and administration of all aspects of access control system impacting 100+ staff in Confidential .
• Directly responsible for staff orientation to, and support of, the physical access control systems.