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Installation Engineer Resume

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Irvine, CA

SUMMARY

  • Network engineer wif an established track record in teh implementation of Confidential routing and switching solutions wif proven ability to design and configure scalable LAN, WAN, and WLAN infrastructures and experience in Microsoft Windows network support and platforms.

TECHNICAL SKILLS

  • CiscoWorks
  • Cisco IOS NetFlow
  • SolarWinds
  • Concord eHealth
  • Opsware
  • WatsUp Gold
  • Netreo
  • Etheiral
  • WireShark
  • Airwave
  • AirMagnet
  • Angry IP
  • TeraTerm
  • CommView
  • Aircrack - ng
  • AdvancedSSH
  • SecureCRT
  • NetStumbler
  • Cisco Routers/Switches load balancers
  • VOIP
  • Call Manager Express
  • Unity Express
  • Access points
  • WLAN controllers
  • APC UPS units
  • TCP/IP
  • EIGRP
  • OSPF
  • BGP
  • Frame Relay
  • ATM
  • MPLS
  • Metro-E
  • Out-of-band management
  • Cable
  • DSL and Wireless
  • Cabling Plants
  • VARS
  • Microsoft Windows 2000/2003/XP
  • MS-Office
  • Microsoft Visio
  • Microsoft Project
  • Active Directory
  • JD Edwards
  • AIM
  • Linkworld iDASLg2
  • IMPACT
  • MNSO
  • ETMS
  • WorkFlow
  • EXPRESSO Alarm Handler
  • CINFO
  • NetCool
  • Remedy

PROFESSIONAL EXPERIENCE

Confidential, Irvine, CA

Installation Engineer

Responsibilities:

  • Responsible for all retail customer network equipment configuration and deployment
  • Responsible for teh test and turn up process for company’s retail customers
  • Assisted wif installation issues via phone support for customers utilizing xDSL, ISDN, T1, and VPN technologies. Implemented secured and fully managed site-to-site IPSec VPNs using internet broadband connectivity. Trained other teanmeates in teh use of computers, peripheral, and network devices
  • Coordinated wif ILECs, CLECs, and ISPs to resolve circuit/connection issues
  • Communicated wif Broadband Provisioning and ESS Engineering departments to ensure proper SLEs are met. Completed and updated installation tickets in an expedient manner, and escalated technical issues when necessary. Maintained desktop and supply inventory as well as teh inventory control system
  • Technical support calls, resolving issues related to printing, email management, applications, and servers. Supported remote access users through standard access technologies and VPNs

Confidential, Fountain Valley, CA

Test Engineer

Responsibilities:

  • Responsible for all network equipment configuration, tests, and diagnostics of all company network equipment products to ensure proper functionality before teh product was use or sold
  • Provided technical expertise in testing and product expertise. Created or assisted in teh development of test processes and procedures. Configured teh necessary hardware and operating environments as needed to complete assigned testing
  • Recorded all data into teh data management system. Trained other teanmeates in teh use of computers, peripheral, and network devices
  • Products included but were not limited to Confidential, Juniper, Foundry, Nortel Networks, Brocade, HP, Adtran, etc. Deployed / repaired / maintained desktop computers and laptops. Programmed and deployed Cisco VoIP phones and voicemail through Call Manager Express and Unity Express
  • Provided technical support calls, resolving issues related to printing, email management, or network account issues in Windows XP/7 environment. Maintained and troubleshot desktop/laptop systems, including off-hours support for operations and other staff
  • Installed, configured and tested desktop/laptop hardware and software products necessary to provide services to staff. Supported remote access users through standard access technologies and VPNs
  • Maintained desktop and supply inventory as well as teh inventory control system

Confidential, Irvine, CA

Installation Engineer

Responsibilities:

  • Member of a 24/7 network engineers crew in charge of Confidential ’s network consisting of more TEMPthan 22,000 network devices and over 800 sites, including hospitals, med centers, administrative buildings, and data centers
  • Proactively monitored, analyzed and reviewed multi-platform-networking environments and executed problem avoidance practices in order to maintain a high level of network reliability and availability
  • Assumed on-site expert role during outages including issues wif hardware, software, circuits (T1s, OC3-OC48, MetroE, and MPLS), applications and network problems. Problems were varied and ranged from simple to complex where analysis of situations or data required an in-depth evaluation. Resolution were both reactive and proactive; typically required significant research and analysis from multiple groups including VZ, Cisco TAC, and Kaiser
  • Performed and assisted wif network capacity planning, monitoring, installation, reconfiguration, and tuning of network hardware. Responsible for establishing operating guidelines and/or methods for others, and provided technical guidance to other team members
  • Participated as a team member consisting of technical experts in operating systems, applications and networks to determine a course of action from problem determination through teh problem resolution cycle following documented special procedures on reacting to customer alarms and adhered to customer SLAs. Trained other teammates in teh use of computers, peripheral, and network devices.
  • Participate constantly on scheduled changes to replace, upgrade hardware and software on multi-platform routing, switching, wireless, and voice networking devices
  • Familiar wif using Cisco Works, Cisco Call Manager, and Cisco Unity. Opsware, Concord, Airwave, Remedy, and Nortel Passports, as well as wif routing protocols (OSPF, EIGRP, and BGP)
  • Supported remote access users through standard access technologies and VPNs

Confidential, Irvine, CA

Technical Operations Engineer

Responsibilities:

  • Participated on configurations, deployments, tuning, and maintenance of network enterprise infrastructure, including LAN/WAN, wireless networks systems, VOIP, security, and VLAN configurations on a network wif more TEMPthan 10,000 nodes on a multi-site organization (17+ remote sites)
  • Contributed wif teh planning, configuration, and deployment of new and remote sites, including ordering circuits, data drops, and IDF closet requirements wif a crew of eight network engineers. Supported remote access users through standard access technologies and VPNs
  • Monitored network performance issues to ensure circuit quality and network uptime
  • Configured and installed network monitoring and alerting systems/tools/utilities
  • Enterprise routing/switching systems including Catalyst 65000, 4000, and 3000 series multi-layer switches and 7200, 3700, 3600, 2800, and 2600 series routers
  • Exposed to a wide variety of leading-edge Cisco content switching, VOIP, and security technologies including PIX firewalls, FWSM, MARS, and ASAs series security platforms
  • Video conferencing throuh Cisco VT Advantage cameras, as well wif Polycom Video decvices.
  • Familiar wif using CiscoWorks, Cisco Call Manager, Cisco Unity, and routing protocols (EIGRP & BGP)
  • Participate in 802.11B wireless LAN design and rollout following Cisco SWAN architecture principles
  • Provided detailed documentation for changes, upgrades, enhancements, decommissions of networks (change control) including diagrams, configurations, forms, back-out plan, and post change follow ups
  • Properly documented network IP address schemes, switchports, circuits, subnets, and data drops. Maintained desktop and supply inventory as well as teh inventory control system

Confidential, Irvine, CA

Helpdesk/Desktop Support Specialist

Responsibilities:

  • Administer Active Directory in creating and modifying users in teh system.
  • Delivered remote support through Citrix and XP Remote Assistance applications.
  • Created and administered users in ICLS (Loan Application program). Created and maintained departmental forms and paperwork dealing wif account security and asset information
  • Deployed / repaired / maintained desktop computers and laptops. Programmed and deployed Cisco VoIP phones and voicemail through Call Manager and Unity.
  • Installation of audio / video equipment in conference / training rooms. Performed audio / video support for conference rooms
  • Field variety of technical support calls, resolving issues related to printing, email management, or network account issues in Windows 2000/XP environment
  • Responsible to work wif Change Control to create and send notices for upcoming changes in teh system.

Confidential, Irvine, CA

Product Support Specialist

Responsibilities:

  • Provided escalation level phone and email support for customers in teh US, Canada, & Latin America and Europe. Supported remote access users through standard access technologies and VPNs
  • Assisted customers wif teh setup of simple and complex wired and wireless networks from our 200+ inventory of products. Trained other teammates in teh use of computers, peripheral, and network devices.
  • Troubleshot VPN connections, configurations, security, VOIP, Bluetooth, cameras, print servers, ports
  • Constantly tested and trained on new products, software, hardware, and firmware on Cisco/ Confidential, and third party product

Confidential, Irvine, CA

Technical Support Specialist

Responsibilities:

  • Responded to teh needs of system users concerning network related issues by phone and e-mail
  • Installed, configured and tested desktop/laptop hardware and software products necessary to provide services to staff. Supported remote access users through standard access technologies and VPNs
  • Worked wif MIS managers coordinating day to day operations and implementation of plans according to schedule. Maintained and troubleshot desktop/laptop systems, including off-hours support for operations and other staff. Maintained desktop and supply inventory as well as teh inventory control system
  • Performed setups, upgrades, patching of peripheral devices PC, laptops, handhelds, and printers all over teh company due to layout changes between departments

Confidential, Irvine, CA

Network Administrator Assistant

Responsibilities:

  • Designed, configured, and installed hardware devices throughout teh company. Data backups and Network Security. Maintained and troubleshot desktop/laptop systems, including off-hours support for operations and other staff
  • Installed, configured and tested desktop/laptop hardware and software products necessary to provide services to staff. Supported remote access users through standard access technologies and VPNs. Upgraded and maintained network hardware and software (PCs, laptops, printers, servers, modems, routers, and switches). Administered, created, and modified user accounts

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