SUMMARY

• Extensive knowledge and experience with ESXi 4 through 6.5, vSphere and VMWare Horizon View 4.1 through 7.1.
• Experience with VMWare P2V process using VMWare vCenter Converter.
• Strong scripting skills with Windows Powershell and VMWare PowerCLI
• Familiar with Cisco routing and switching equipment such as Layer 2 and 3 Catalyst Switches, ASA appliances and routers.
• Experience assembling, installing and administering EMC and HP SAN and NAS devices.
• Extensive knowledge of Checkpoint security gateways and firewalls and Checkpoint Blade technologies.
• Extensive knowledge of Microsoft technologies such as Active Directory, IIS and Group Policy.
• Proficient with numerous security technologies such as SIEM, multi - factor authentication (especially RSA and Quest Defender), Web and Email filters (especially Websense Triton, Barracuda, Mcafee MXLogic and Postini) and vulnerability scanners (including Nexpose and Nessus).
• Project management experience.
• Familiarity with programming languages C# and Python.
• Extensive knowledge and experience with multiple operating systems including Microsoft Server 2000 through 2012 R2, Microsoft Windows 95 through 10, Linux Ubuntu 12.04, and Red Hat 5.5
• Experience implementing and administering Citrix XenApp 6.5 and 7.6.
• Experience with Dell and HP server class hardware.
• Experience with multiple backup solutions including Symantec Backup Exec and Veeam Backup and Replication.
• Experience with multiple cloud platforms, especially Microsoft Azure, Google Cloud, and Amazon Web Services.
• Experience administering AWS and Azure using Powershell.

PROFESSIONAL EXPERIENCE

Confidential

Lead VMWare and Storage Engineer

Responsibilities:

• Developed KPI’s for datacenter net and gross uptime and process behind monthly KPI reporting.
• Worked as a facilitator for IT department transition project to bring IT operations in-house, for all aspects of VMware and storage.
• Responsible for vendor management as pertaining to VMware, cloud and storage.
• Responsible for planning, architecting and supporting virtualization, storage and cloud projects and technologies.

Confidential

VMWare/Windows Engineer

Responsibilities:

• Migrated Production and Dev/QA VMware environments from HP hardware to Cisco UCS blade technology.
• Worked on project to migrate Production storage from EMC Symmetrix 40K to EMC VMAX450 AF.
• Worked on project to virtualize Microsoft SQL Cluster.
• Responsible for designing, building and maintaining the all VMware vSphere 5.5, 6.0 and 6.5 environments.
• Responsible for building VMware vSphere 5.5, 6.0 and 6.5.
• Responsible for putting automation in place in Windows and VMware environments by using Powershell and PowerCLI.
• Tested and built PoC of vRealize Orchestrator and built automated test workflows.
• Used vROPS to monitor VM performance and health.

Desktop Engineer

Confidential

Responsibilities:

• Primary engineer supporting VMWare Horizon Virtual Desktop Infrastructure.
• Upgraded VMWare View from 4.1 to 6.2 and migrated underlying ESXi infrastructure from 4.5 to 5.5.
• Used monitoring tools such as vCenter Operations Manager.
• Configured DRS rules.
• Ensured ESXi patch levels remained current using vSphere Update Manager.
• Responsible for capacity planning and installing new hosts if needed.
• Designed Citrix XenApp 7.6 environment.
• Managed and supported Citrix Xenapp 6.5 and 7.6 environments.
• Wrote automation scripts using Windows Powershell 4 and 5 as well as PowerCLI.
• Attended TechMentor 2015 and received hands on training from Microsoft MVP’s in Powershell.
• Write SQL queries for gathering information for reports.

Confidential

Systems Engineer

Responsibilities:

• Primary engineer for over 25 SMB clients and environments
• Responsible for all client documentation
• Managed major environment changes
• Identified possible project opportunities
• Provided account management and communicated with primary contacts to ensure they were getting the best customer service from the technicians.
• Responsible for all proactive measures and informing client of any security risks.
• Project manager on numerous projects including migrating environments to virtual infrastructure as well as server and network refreshes.
• Planned labor and procurement budgets.
• Wrote project plans using MS Project.
• Built vSphere 5.1 and 5.5 environments and conducted P2V operations to completely virtualize client environments.
• Configured compliance policies, DRS rules and used monitoring tools to ensure the health of all virtual environments.
• Configured and installed Cisco network equipment.
• Assembled, installed and administered application servers, ESXi hosts, domain controllers, and file servers.
• Wrote and implemented training program for Level 1 through 3 technicians.

Confidential

Data Center Support Technician/Backup Operator/eDiscovery

Responsibilities:

• Provision and administer virtual servers and virtual desktops using VMware VSphere 5.
• Responsible for patching ESXi 5 hosts as well as virtual machines.
• Managed Active Directory, FTP and RSA access controls as well as provision RSA SecurID tokens.
• Implemented two-factor authentication for the internal, secure domains with Quest Defender.
• Developed encryption policy for outgoing data.
• Primary backup operator responsible for the backup of distributed file system shares related to client engagements, systems and databases using engagement based retention policies.
• Developed offsite backup media rotation procedure.
• Responsible for maintenance and monitoring of HP and Adic tape libraries as well as Data Domain appliances.
• Perform maintenance on HP Server Class hardware.

Confidential

Systems Analyst

Responsibilities:

• Supervise technicians and assist in the training of new employees.
• Conduct maintenance and troubleshooting on Linux and Windows servers.
• Run and monitor AS-400 tape backups.
• Assist backup engineers with checking that backups ran successfully.
• Assist engineers in projects.
• Assisted on a major Anti-Virus upgrade for one of our larger customers.
• Assisted the network team with the configuration of traffic through several firewalls.
• Assisted the VMWare team in the design and build of a new virtual lab for our employees to use.
• Supervise and handle all incidents on the midnight shifts and contact engineers and account managers when necessary.
• Blackberry Enterprise server installation and configuration.

Help Desk Technician

Responsibilities:

• Troubleshoot end user workstation issues including hardware, software and networking issues for multiple customers with different environments including Linux, Citrix and Windows.
• Manage user access and create new accounts for multiple environments.
• Document pertinent information in the company Wiki.
• Administer virtual servers through VMWare Console.
• Take ownership of issue and see that they are correctly resolved quickly.
• Provide documentation for customer environments.
• Work with engineers to resolve customer issues.
• BES administration.
• Promoted to Systems Analyst after 5 months.

Confidential, Livonia, MI

Help Desk

Responsibilities:

• Troubleshoot software issues for end users both remotely and locally.
• Organized and maintained accountability of IT assets.
• Troubleshoot Blackberry issues and manage Blackberries.
• Troubleshoot and patch Hyper-V servers and virtualized machines.
• Rebuilt and reimaged damaged machines.
• Troubleshoot TCP/IP issues and monitor settings.
• Helped resolve end-user issues with Share Point.
• Assisted in end-user training.
• Configured MOSS server and perform database backups.
• Assisted in design of Share Point department web sites and Flash graphics.
• Administered Exchange 2007.
• Assisted in design of disaster recovery plan for data and infrastructure.
• Installed and administered video and network conferencing equipment.
• Perform and test back-ups and restores for workstations, servers and SQL databases.
• Administered phone systems and phone database.