SUMMARY:

• Cisco certified voice professional with over 20 years of experience in VoIP and LAN/WAN networks for designing, configuring, troubleshooting, and repairing equipment and related components.
• 12+ years of experience with Cisco tool sets including UCCE, Call Manager, UCM and CVP.
• Extensive experience in conducting VoIP network assessments, troubleshooting and testing equipment as well as maintaining detail records and logs on configurations of networks, routers, and hubs.
• Over 5 years of experience in UCCX scripting and experienced in SIP integration techniques.

TECHNICAL SKILLS:

Hardware: Cisco VoIP - CallManager and Unity, Cisco PIX Firewalls and IDS Modules, Cisco Routers/Switches, Cisco DWDM 15808 Platform, Cisco CSS Content Switch and Caching Engine, Cisco MGX 8820, Cisco MGX 8850, CISCO VPN 5000 And 3000 Series Concentrators, Cisco Catalyst 2900, 4000, 5500 families, various wireless networks, Polycom and Tandberg Video Equipment, ETHERNET And FAST ETHERNET, GIGABIT ETHERNET, CRYPTOGRAPHIC Equipment, Various DSU/CSU and Modems, Fiber Hubs, Tektronix O-Scopes, Fiber Multiplexer, HP Protocol Analyzer, Logic Analyzer 522A, Bay Networks Routers, Network General Sniffer, Stratacom BPX ATM Switch, TTCS FIREBIRD, TIVOLI NETVIEW, 3Com Hubs and Switches, CONCORD E-health Suite, Nortel DMS Digital/Analog Switch, Nortel Passports, Lucent 5E Switch, IBM Mainframes.

Software: Cisco CallManager 3.X, - 4X and Communication Manager 5.X - 10.X, Unity 4.X - 7.X, Unity Connection 7.X - 10.X, UCCX 7, DHCP/DNS Servers, RAS Servers, Firewalls, Cisco Works 2000, Cisco WAN Manager, Cisco Works for Windows, SolarWinds Network Manager, HP OpenView, SUN NET MANAGER 2.2.2, Optivity LAN 6.1/7.0, FDDI, Norton Commander, Windows NT Workstation and Server, Internet Web Browsers, CDDI, MS Workgroups, Windows 95, 98, 2000, UNIX, COBOL, Fortran.

Protocols: PNNI, IP, IPX, SNA, SNMP, IGRP, EIGRP, OSPF, BGP4, HSRP, VoIP, SIP, and RIP.

WAN: MPLS, SIP Trunking, ISDN, analog, and SONET, Frame-relay, ATM, PPP, SDLC, X.25, X.400, HDLC.

PROFESSIONAL EXPERIENCE:

Confidential, Bowie, MD

Sr. VoIP/Network architect

Responsibilities:

• Lead Engineer responsible for teh development of a Cisco VoIP Network that will support 14 buildings and over 12 thousand users
• Lead teh Implementation/Deployment of UCCX 7.0 supporting over 40 agents.
• Lead Engineer for teh migration from CallManager 4.X to Cisco Unified Communication Manager 7.X
• Responsible for developing campus routing/switching to support over 30,000 endpoints. Act of teh Tier III Engineer for all escalated Network/Voice and Video issues.
• Lead Engineer for teh migration from Unity 4.X to Unity Connection 7.X using COBRAS
• Ongoing implementation and support of Cisco CallManager servers supporting clustering, Active Directory/Exchange servers with Unified Messaging with Unity voice mail system, and Cisco MeetingPlace for video collaboration
• Program Manager responsible for 11 buildings, 9,700 end users, 8,100 user video endpoints, 100 Polycom video units, 30 Tandberg video units, and 20 remote VoIP sites
• Responsible for teh configuration/implementation, and daily maintenance including Moves, Adds, Changes of FDA VoIP infrastructure located in White Oak, MD
• Deployed over 9,000 + IP phones using teh Bulk Administration Tool
• Deployed over 6,100 VT advantage video endpoints for user desktops
• Deployed/Implemented 50 Polycom Video units
• Maintain all VoIP servers to include OS patching and hotfixes (Callmanager 4.X)
• Configure/Install all routers and switch for teh new buildings.
• Lead Sr. VoIP/Network Engineer responsible for teh migration of teh customer’s DMS 100 Architecture to a Cisco UC environment to support over 8,000 IP Endpoints with 10 remote sites.
• Designed/Configured/Implemented one Cisco UC Cluster consisting of four 7845 IBM servers for call processing, two 7835 IBM server with failover for teh voice mail system.
• Deployed CUCM 7.X and Unity Connection 7.X integrated into LDAP
• Developed/Implemented Migration Plan and Test & Acceptance Plan for teh customer.
• Lead Engineer responsible for routine maintenance after teh cutover.
• Responsible for all site surveys at teh customer’s HQs and remote sites.
• Responsible for training all end users on how to use teh new IP Phones.
• Decommissioned legacy equipment from teh customer locations.
• Sr. VoIP/Network Engineer responsible for teh Design/Configuration/Deployment of a Cisco UC Environment.
• Deployed and remotely provisioned 500 remote sites consisting of two PRI circuits and over 60 IP Endpoint per location.
• Standardized teh LAN/WAN routing and switching for all remote sites

Health and Human Services

Confidential

Responsibilities:

• Lead Engineer responsible for designing a Cisco UC pilot to support 200 IP Endpoints
• Responsible for teh migration of teh customer from a SL 100 environment to a new Cisco UC environment
• Redesigned teh Local Network to ensure teh QOS was queuing teh Voice/Data traffic properly
• Designed/Configured/Implemented one Cisco UC Cluster consisting of two 7845 IBM servers for call processing, one 7835 IBM server without failover for teh voice mail system
• Responsible for training all end users on how to use teh new IP Phones
• Lead Engineer responsible for teh Design, Deployment and Administration of Microsoft UC Office Live Meeting (OLM), Office Live Communications Server (LCS) 2005, Office Communication Server (OCS) 2007 and LYNC client for 2700 users.
• Developed consolidation and migration strategies from legacy system to an IP Telephony solution
• Deployed a wireless network to support 3,000 users and three buildings
• Designed and Deployed three major Cisco VoIP Cluster throughout teh US and Europe which included CUCM 8.5, Unity Connection 8 and CUPS Server for presence
• Trained Tier 1 -3 level Engineers on administering teh UC platform
• Provide Tier 3 support for teh Food and Drug Administration. Lead all teh major Cisco Cluster upgrades and preventive maintenance
• Lead several UC projects within teh Metropolitan area
• Lead a deployment team that designed and deployed a 20,000 + device Voice over IP (VOIP) phone deployment along with next generation collaboration tools (Microsoft Office Communicator, Cisco Webex) for teh United States Patent and Trademark.
• Designed and implemented teh following applications CUCM 8.5, Unity Connection 8.5, Meetingplace 8.5, Webex Node 8.5 and Microsoft Office Communication
• Managed on a daily basis an internal Engineering Team of 7
• Drafted Operational manuals and “As Built” documentation to handoff to client at teh completion of deployment.
• Evaluate, design and maintain existing and proposed voice/data telecommunication systems
• Monitor teh daily operations of voice/data systems and services of vendors
• Prepare network routers/switches for a new voice rollout to ensure that QoS markings are correct
• Respond to issues via ticketing system
• Attend daily Network Transformation calls to review network designs
• Lead Unified Communications Architect responsible for teh Design/Implementation for teh Census Decennial 2020 Voice Infrastructure that will support 256 remote offices that will serve over 400,000 users
• Lead teh Design for centralize SIP Trunking for all inbound/outbound voice calls using teh Oracle ACME SBC and AT&T as teh SIP provider
• Designed/Implemented teh CUCM voice servers, Unity Connection servers for voice mail, CER servers for E911, UCCE Call Center to support teh next Census 2020
• Lead teh Design for teh Census MPLS network WAN to include dual MPLS circuits using AT&T and Century Link as teh providers
• Developed teh LAN Infrastructure of each remote location, to include, Cisco wireless
• Developed end to end QoS markings to ensure voice/data packets are marked properly during network congestion
• Act as teh tier 4 Level Architect responsible for major outages and upgrades
• Monitor teh entire Census LAN/WAN Infrastructure via SolarWinds to ensure proper daily operations

Confidential, Chantilly, VA

Senior VoIP Network Engineer

Responsibilities:

• Responsibilities included teh design, implementation, installation, and operation of a VoIP/Video over IP network to support 12 buildings and over 10,000 users
• Rebuilt and restored CallManager Publisher and a Unity server
• Deployed over 1,500 Cisco IP phones and video endpoints
• Deployed/Implemented 10 Polycom Video units
• Monitored teh VoIP network and responded to daily trouble calls from teh users
• Setup/Monitored/Teardown Video conferences for teh users
• Created As-Built and Test & Acceptance documents
• Responsible for teh design and implementation of teh Cisco VoIP network that supported over 2,000 users located in Baghdad Iraq
• Monitored Cisco CallManager server cluster and preformed teh necessary Microsoft updates and patches
• Deployed new Cisco IP phones and responded to network/user issues
• Lead engineer responsible for teh design and deployment of a VSAT solution that supported 25 remote sites throughout Iraq
• Provided Cisco SRST testing for gateways
• Responsible for teh daily maintenance of teh Cisco CallManager servers within Fort Belvoir’s infrastructure
• Designed and implemented NiprNet/SiprNet network that supported over 3,000 customers
• Migrated user data from multiple servers to a single SAN solution
• Responsible for daily network operations

Confidential

Senior Network Engineer

Responsibilities:

• Lead Engineer responsible for teh evaluation of LAN/WAN design and architecture involving multiple vendors (Cisco, Nortel, 3COM, and bay) routers and switches
• Determine and diagnose customer’s network performance issues and implementation of solutions
• Performed customer circuit turn-ups and equipment installation
• Performed preventive maintenance while analyzing and interpreting measurements, reports, and alarms
• Executed teh actions necessary to maintain maximum functionality and efficiency of teh DMS 100&250 Analog/Digital Switch and Cisco routers
• Responsible for teh upgrade of Cisco Router/Switches IoS versions
• Ensured teh effective performance of teh DMS 100 Analog/Digital Switch necessary to teh maintenance of major communication lines
• Responsible for teh installation and maintenance of inside telephone wiring and internal mail systems
• Performed outside cable installation and ensured maintenance of vital links of communication between Andrews Air Force Base and its surrounding bases