SUMMARY:

To pursue a rewarding and honorable career in the information technology field and to most importantly,help others succeed along the way.

TECHNICAL SKILLS:

Remote Access Tools: VNC, RDP,Secure CRT, Putty.

Ticketing Software Experience: Remedy, Microsoft Service Center.

Monitoring software: PRTG, SolarWinds, ManageEngine NCM & OpUtils.

Networking: OSI Layer 1 - 4 Troubleshooting, Juniper, Cisco IT Infrastructure, IP

Protocols: OSPF, EIGRP, BGP, Site-to-Site VPN, DMVPN.

FHRP: HSRP, VRRP, GLBP. Cisco 3750, 6500, ISR 2800/2900/3900 , ASR 1001. Nexus 7K, 5K and 2K Product Line. Confidential Cloud-Based Computing MS Stacking/MR/MX Implementation. Routing/Switching architecture. Network troubleshooting skillsets. Implement, Configure and Troubleshoot F5 LTM’s, Cisco and Juniper Router and Switches.

EMPLOYMENT:

Confidential, Houston, TX

Senior Network Engineer

Responsibilities:

• Enterprise-level experience supporting a heterogenous, WAN solution for 500+ branch locations using DMVPM, Site-to-Site, SDWAN and MPLS solutions.
• Data center upgrade design and provisioning Nexus 7K platform.
• Confidential cloud-computing provisioning for headquarters and branch offices.
• BGP, EIGRP and OSPF routing and redistribution support. Mulit Vlan environments.

Confidential, Houston, TX

Network Analyst

Responsibilities:

• Network Analyst, hands-on work with Cisco routers and switches 3750, 4500, 6500 Nexus 9K’s and ISR G1/G2, troubleshooting ASA firewall issues and answering escalated tickets from the help desk.
• Cisco Meraki, cloud-based wifi implementation and provisioning.
• Working with various WAN vendors troubleshooting circuit relation issues.
• Overall Layer 1 - 4 network support, troubleshooting maintenance of network uptime.

Confidential, Houston, TX

Network Engineer

Responsibilities:

• Enterprise LAN/MAN/WAN support for a large oil and gas well supply organization.
• Network infrastructure support for 150 branch offices utilizing Cisco ISR 2800/2900 series routers and 3750 Stackwise and 2960 switches.
• DMVPN provisioning and implementing PE/CE AVPN circuits for WAN connectivity.
• Tier II resource for the US Help Desk.
• Providing initial triage for VOIP and wireless WLC troubleshooting.

Confidential, Houston, TX

Network Analyst

Responsibilities:

• Enterprise experience with Cisco 6500, 3750, Nexus 7K, 5K and 2K, F5 LTM design and implementation.
• 7K static routing from our Distribution layer VDC to our DMVPN hub.
• F5 VIP implemention and pool management.
• Implementation of Layer 3 routing protocols (BGP and OSPF).
• High availability design and WAN implementation using MPLS.
• Redundant data center monitoring and troubleshooting.
• Working with a large team as a lead as well as assisting teams in operational tasks and moving on to design, architecture deployment and transformation of an international enterprise network.

Confidential, St. Houston, TX

Network Administrator

Responsibilities:

• Enterprise LAN/MAN/WAN support for 30,000 employees spanning over 300 different locations.
• Configured IT LAN/WAN elements and held responsibility of maintaining and monitoring performance of network.
• Performed advanced troubleshooting, diagnostics and provided tier/level-2 solutions to network failures.
• Worked in coordination with team members to decrease key IT problems and complete assigned projects.
• Troubleshooting Layer 1 - 4 issues as well as CUCM, CUC and UCCX needs in the environment.

Confidential, Denver, CO

Network Engineer

Responsibilities:

• Provide OSI Model layer 1-4 network support for production and disaster recovery customers.
• This includes all levels of problem determination and resolution using various diagnostic techniques, equipment, and service provider resources to successful completion.
• Provide network engineering/diagnostic support to internal/external Confidential customers, during network test exercises, actual disaster recoveries and in support of production services.
• This includes all levels of problem determination and resolution using various diagnostic equipment, and service provider resources to successful completion.
• Network troubleshooting skills with a variety of switch, router and firewall hardware (Cisco, Juniper, F5 LTM, Checkpoint, Netscreen and Foundry), carrier services, network services, network management and associated diagnostic equipment. Knowledge & experience with LAN and WAN protocols and connectivity.

Confidential, Englewood, CO

Network Engineer

Responsibilities:

• Providing internal LAN support for a 10 user network.
• Network administration using Active Directory managing OU's, group policies and users.
• Support for Microsoft Exchange, distribution lists and specific Outlook configurations per user requests.
• Remote troubleshooting for client utilizing RDP terminal services, Cisco VPN and Citrix for connectivity.
• US support team member for ProPalm's, terminal server software distributed by Tridex to customers.
• Experience using thin clients and various terminal server configurations.
• Provisioning customer CE routers utilizing BGP routing.
• Verifying and maintaining site-to-site connectivity.

Confidential, Greenwood Village, CO

System Administrator

Responsibilities:

• Internal LAN support on a 50 user network.
• Support for Dell laptops, PowerEgde servers, PowerVault storage.
• Rebuilds, imaging, ghosting and ordering of replacement hardware from Dell for laptops, desktops and servers. Windows XP and 2003 Server support.
• Network administration using Active Directory managing OU's, group policies and users.
• Citrix Metaframe connectivity.
• Support for Microsoft Exchange, distribution lists and specific Outlook configurations per user requests.
• Remote troubleshooting for clients utilizing RDP terminal services, Cisco VPN and Citrix for remote connectivity.
• Troubleshooting WAN links and ISP VC's.
• Support configuring VLANs on Cisco 3750 switches and 2600 series routers.
• Printer troubleshooting.

Confidential, Englewood. CO

Support Specialist

Responsibilities:

• Providing phone support for lan and remote users.
• Diagnosing and repairing PC hardware and software related problems.
• Properly assessing and routing of all Siebel and Oracle issues.
• Providing network connectivity for all Expanet employees local on the lan as well as remote users.
• Troubleshooting printing problems.
• Strict adherence to company policy and SLA’s

Confidential, Colorado Springs, CO

Remote User/Network Support

Responsibilities:

• First level support help desk for internal Agilent employees.
• Remote and Lan connectivity support on Windows NT and Windows 2000 platforms.
• Utilizing and configuring TCP.IP properties and commands (tracert, ping, ipconfig, nslookup) to confirm and establish network access.
• Troubleshooting dial up and various high speed connectivity interfaces (cable, DSL broadband) and configuring 802.11 specifications, hubs and routers to establish successful VPN access to the network. Adding and configuring DNS and WINS for network connectivity.
• Troubleshooting and assisting users with features regard Outlook and access to e-mail accounts.
• Managing user information using Remedy ticketing software.
• Clear and concise adherence to SLA’s, job responsibilities while delivering professional customer service.