PROFESSIONAL SUMMARY:

• Results - driven, self motivated IT professional with over twelve years of versatile and extensive technical experience in areas of computer technologies including: project management, installation, configuration, maintenance, troubleshooting, documentation, design and implementation.
• Able to manage multiple projects simultaneously and move quickly among projects.
• Detailed orientated with excellent organizational, team-building and communication skills.
• Skilled analytical problem-solver with the ability to quickly learn new technologies.
• Polished communication, presentation,, and client relation skills able to relate effectively with people Confidential all levels and convey complex technical information in an understandable manner.
• Responsible for network hardware systems - Cisco routers, switches, network & security operating software, IPS/IDS, firewalls, server support, LAN/WAN, troubleshooting, support domestic and international.
• Leading the efforts related to defining technology standards, based on the business need and cost considerations during the forecasting and budgeting of a Project for the design of implementation of a LAN/WAN and server upgrades, application support or other related projects.
• Working DNS, DHCP, Active Directory, IPAM subnetting and administration with nslookup, IPConfig, ping, reverse lookup commands, server support, and troubleshooting.
• Maintaining current technology standards for the Network Infrastructure by working with representatives from the Server Support team, Desktop Support, and Business unit teams.
• Skilled in performing IT change management, incident management, asset management and software licensing on contract assignments Confidential Exxon, Marathon Oil and Confidential, Center Point Energy.
• Providing research, scheduled installation of software, patches and upgrades.
• Identified appropriate network hardware and software requirements for proper specifications.
• Team building skills, as a liaison developing and maintaining customer relationships, making the coordination of functional business issues and technical solutions.
• Project Management, Infrastructure Standardization, Best Practices, TOGAF, and ITIL practices.

TECHNOLOGY SUMMARY:

Networking: LAN/WAN, TCP/IP, Routing (MPLS, BGP, STP, OSPF, VPN), VRF, PPP, VTP, DNS, DHCP, Ethernet, ACL, VLANs, Layers 2 & 3.

Operating Systems/Platforms: MS Win 8/7/Vista/ 2003/2000/NT 4.0/, UNIX, Linux.

Enterprise Management Tools: Visio, Cisco Works, TACACS, HP Open View, Insight Manager, Sun Net Manager, HPOV NNM (Network Node Management) software, HP OVO, BMC Network Automation, NetScout Performance Manager, Cacti, Solarwinds, Riverbed OPNET Sentinel, PVCS-Tracker and Version Manager tool.

Communications: 10/100/1000 MB Ethernet networks; VLAN; ISDN; T1/ Confidential /3E1, DS3, Sonet; TCP/IP; BGP; HSRP; IPX/SPX; FTP, CSU/DSU Cisco IOS, Cisco Works, CCM-call manager.

Hardware: Cisco 2504 Wireless Controller, Cisco Routers, Bridges, Hubs (ATI, 3Com, Cat5000), ATM Switches, Cisco routers and switches 2800, 2900, 3750, 3560, 6504, FDDI, Network General Sniffer, Fluke Meter, Firewalls, IPS-Intrusion Prevention Systems, IDS-Intrusion Detection Systems, Tipping Point, F5 Load balance, Rolm PBX, Avaya, WAP-wireless access points, ProCurve MSM760 wireless controllers, ProCurve (5400zl series) switches and 3com (MSR50, 7500, 5820 and A6600 series) routers.

Applications: Lotus Notes, Remedy, Vantive, MS Office Suite 2013(Word, Access, Excel, PowerPoint, Visio, Outlook), MS Project, MS OC, MS LYNC, Internet Explorer, SAP, Landmark, TOW and Core Apps, Smart Login, CMS, DOD, Radius, PKI, Biometrics, and Cactus, AMEX software products SAP, Power Portfolio, Trip Power, and Card Products, Pro-Tracker tool, QIP-IPAM, Infoblox-IPAM, DNS, Active Directory, HP RADIA Client. Radix Solution Suite (OVSD), SQL 7.0, HPOV ver.7 & 8, Lotus Freelance Graphics 9.7.

PROFESSIONAL EXPERIENCE:

Confidential, Houston, TX

Sr. Network Engineer

Responsibilities:

• Analyze existing network setup and define new data network solution based on GRE scope of work/existing topology and understanding the Business needs to facilitate business change.
• Identify WAN/ LAN hardware requirements, parts info and provide Bill of Materials (BOM), coordinate changes, cost analysis, and hardware break/fix repair on various components.
• Work on various projects and tech support for electrical contractors, installation technicians, and related field technicians to replace new site equipment.

Confidential, Houston, TX

Sr. Network Infrastructure Engineer

Responsibilities:

• Point of contact for Data Center as network support for operations of Confidential hardware equipment.
• Coordinate with level 2 technical resources and other application support teams. Also interact with the field equipment installers, field support technicians, business community, provide documentation assistance for both IT and the business, and trouble shoot issues related to the charging network operation.
• Configuring, assembling, testing and supporting various electronic devices used to monitor and control Confidential network equipment.
• Work on various projects and tech support for electrical contractors, installation technicians, and related field technicians to replace new site equipment.
• Create and maintain clearly written technical, user, and system documentation.
• Configurations for network of cisco switches, routers, wireless, servers, and checkpoint firewalls.
• Connecting and testing network and serial cables between computer and network equipment.
• Level 3 supporting development and testing team.
• Responsible for creating necessary technical, end user, and system documentation including diagrams and flowcharts, and hardware break/fix repair on various components.
• Monitor nightly automated processes and ticketing queue.
• IP Administration.
• Create and maintain clearly written technical, user, and system documentation.
• Follow-up with managers, peers, and customers on all support issues.
• Written and verbal communication skills and the ability to interface effectively with diverse team.

Confidential, Houston, TX

Network Infrastructure Engineer

Responsibilities:

• Coordinate with level 2 technical resources and other application support teams. Also interact with the field equipment installers, field support technicians, business community, provide documentation assistance for both IT and the business, and trouble shoot issues related to the charging network operation. Configuring, assembling, testing and supporting various electronic devices used to monitor and control Confidential eVgo’s charging station equipment.
• Tech support for electrical contractors, installation technicians, and related field technicians to activate new site equipment during implementations to provide remote support to troubleshoot problems in the field.
• Configurations, assembling, testing and supporting electronic and digital devices used to monitor and control charging equipment (e.g. network router and modems, digital monitors and relays, IP cameras). Using cradlepoint and dreamplugs, firewalls management, port forwarding rules.
• Connecting and testing network and serial cables between computer and charging equipment.
• Testing and upgrading firmware on Electric Vehicle Charging equipment and related controller equipment.
• Level 3 supporting development and testing team.
• Responsible for creating necessary technical, end user, and application/system documentation including diagrams and flowcharts, and hardware break/fix repair on various components.
• Monitor nightly automated processes and ticketing queue.
• Analytical, diagnostic, troubleshooting with techs and problem solving skills.
• Working with Business Users and Developers to provide solutions to issues which further enhance the application and provide the business user with an improved product.
• Supporting custom built software solutions.
• Create and maintain clearly written technical, user, and system documentation.
• Sarbanes Oxley control environment and change control processes.
• Follow-up with managers, peers, and customers on all support issues.
• Basic business technologies such as programming, databases, etc.
• Written and verbal communication skills and the ability to interface effectively with diverse team.

Confidential, Houston, TX

Network Engineer

Responsibilities:

• Technical site lead for WAN/LAN migration project, design, visio, documentation, configurations, L3 & L2 support
• Configure and manage Cisco network routers, switches, Checkpoint, Cisco ASA firewalls
• Install/configure VPN remote offices
• Telcom support and manage: PBX, Cisco VOIP, Cisco routers and switches: 2800, 4506, 3560, 2950, Cisco Wireless AP's 1242 and RF Scanners.
• Working with and providing HVAC, UPS, fire protection, security, generators and electrical systems for power distribution of voltage (AC/DC), cabling installation and terminations consisting of cat5/cat6 copper and fiber cabling standards for Ethernet and Fiber Channel in a datacenter environment for the MDF/IDF and rack elevation standards.

Confidential, Houston, TX

Network Engineer

Responsibilities:

• Micro-Source services to provide operational support for the CenterPoint Energy IT for the Network Services Team Confidential ECDC datacenter location.
• Develop network design documentation and provide design consulting, creating Visio designs, Fiber documentation, NOC tickets, and outages, ironport, Net Scout Performance Manager.
• Addressing Change Management request and support key projects: BT Diamond IPAM (IP Address Mgmt.).
• Performance Monitoring and event management, network captures - wireshark.
• Remedy support for ticketing product and working with Confidential & Confidential, MCI, & other Telcos.
• IP Software Administration-Moves/Adds/Changes using BT Diamond IPAM software package.
• DHCP Scopes, DNS, Legacy-IPAM, subnet implementations, VLANs, etc.
• Identify WAN/ LAN hardware requirements, parts info and provide Bill of Material (BOM) to the PM, coordinate changes, cost analysis, and hardware break/fix repair on various components.
• Working with and providing HVAC, UPS, fire protection, security, generators and electrical systems for power distribution of voltage (AC/DC), cabling installation and terminations consisting of cat5/cat6 copper and fiber cabling standards for Ethernet and Fiber Channel in a datacenter environment.
• LAN, WAN, spanning tree, routing protocols (RIP, OSPF, EIGRP, BGP), VLAN technologies and WAN protocols, load balance.
• Cisco Wireless - WCS, WLC, 2100, 4400, Cisco Routers - 3900, 3800, 2800, Cisco Switches - 6500, 4507, 3750, Nexus 2000, 5000, 7000 series, Cisco ASA
• Win 7, TACACS/Radius, I.E. ver. 7, MS Office Professional 2010, Visio, MS OC.

Confidential, Houston/Plano, TX

Sr. Network Engineer/Project Mgmt

Responsibilities:

• Technical Lead on Global & International Projects to provide a network design and solutions for the consolidation of HP Network sites and consulting for HP development labs, ITIL practices.
• Analyze existing network setup and define new data network solution based on GRE scope of work/existing topology and understanding the Business needs to facilitate business change.
• Identify WAN/ LAN hardware requirements, parts info and provide Bill of Materials (BOM), coordinate changes, cost analysis, and hardware break/fix repair on various components.
• Firewall configurations, firewall rule change/add/delete, acceptance testing.
• Responsibilities as a technical lead on various projects include site surveying, lab prep, staging, deployment, documentation and support, also identify type of circuit, size, & circuit vendor.
• Order equipment: routers and switches (3Com & ProCurve), MPLS circuit, subnets, VPNs, work with various telcos and some VOIP, addressing Change Management request.
• Analysis, design, implementation, installation, maintenance, and configurations of software.
• Provide network design drawings for various projects for implementation and design connectivity solutions for HP partners, legacy, clients, domestic and international support, bi-lingual.
• Working with and providing HVAC, UPS, fire protection, security, generators and electrical systems for power distribution of voltage (AC/DC), cabling installation and terminations consisting of cat5/cat6 copper and fiber cabling standards for Ethernet and Fiber Channel in a datacenter environment MDF/IDF and rack elevation standards.
• Win 7, Vista, TACACS/Radius I.E. ver. 7, MS Office Professional 2007, 2010, MS LYNC.
• AP Wireless - HP ProCurve MSM760 Mobility Controller, HP ProCurve MSM422 AP.
• Hardware-Checkpoint and Cisco vendors, F5 Load balancing, Firewalls, Tipping Point, IPS, RSA Secure ID, 3COM/ProCurve.
• LAN, WAN, switching, routing, SSI VPN, RIP, OSPF, BGP routing protocols, Spanning Tree, VLANs, Checkpoint Firewalls- Check Point UTM-1 272 Appliance model, Cisco routers and switches, ProCurve switches, 3Com WAN routers, Cisco ASA Firewalls, IPS & IDS, HP Network Automation, Riverbed OPNET Sentinel for network audit and compliance, HP Networking Online Configurator, cost analysis, Subnetting-Infoblox, Active Directory, Windows Server 2003, MS Exchange, DNS, DHCP, TCP/IP, create Visio designs and Fiber documentation.

Confidential, Houston, TX

Sr. Network Engineer/Project Mgmt

Responsibilities:

• Member of the IO Projects Team, planning and executing network infrastructure life cycle projects, upgrades, disaster recovery documentation.
• Responsibilities include site surveying, lab prep, staging, deployment, documentation, and support, cost analysis, create and maintain Visio designs and Fiber documentation.
• Analysis, design, implementation, installation, maintenance, and configurations of software.
• Working with and providing HVAC, UPS, fire protection, security, subnetting, generators and electrical systems for power distribution of voltage (AC/DC), cabling installation and terminations consisting of cat5/cat6 copper and fiber cabling standards for Ethernet and Fiber Channel in a datacenter environment MDF/IDF and rack elevation standards.
• Trouble-shooting LAN/WAN, Cisco Routers, ATM Switches, IP Telephony for network connectivity, Layer 2 & 3, root cause analysis, creating Change Management requests.
• Inventory management included tracking of assets from purchase, receipt, transfers, upgrades, and decommissioned with SAP, ITIL practices, risk assessment.
• Facilitate Business Requirements and keeping projects on track, scheduling meetings and communicating with all teams involved in the project, defining scope and schedule, documenting change requests, interact with diverse technical and non-technical groups.
• Managing a ticketing system, tracking all changes, enhancements. Ensure project documents (timelines, requirements, project documentation) are up to date and stored with the current ticket.
• C-Support ticketing product and working with Confidential & Confidential, MCI, Sprint, Verizon & other Telcos.
• Cisco Routers/Switches models: 2900, 3560, and 6504, Cisco-Works, TACACS, HPOV-NNM, BMC Network Automation tool.

Confidential, Houston, TX

System Engineer

Responsibilities:

• EDN-Event Detection & Notification team providing, Software Technical Support & Monitoring on Compaq and HP servers, including Global & International onsite and remote support, ITIL.
• Installation, maintenance, and configurations of software for servers; OVSD Support and MtP.
• Identify and resolve related issues/problems for unit builders and running various scripts.
• Multi-task several tasks and projects Confidential the same time and capable of managing projects with competing priorities, resolutions to root cause analysis, updating server apps patches.
• Trouble-shooting OS, HPOV ver. 6, 7, & 8, JET/JETOC, OVO, and hardware break/fix repair on various components.
• Win NT/XP/200x/Unix/Linux, HP Radia Client. Radix Solution Suite (OVSD), SQL 7.0, HPOV ver.7 & 8, Internet Explorer 6.x, MS Office Professional 2003.

Confidential, Houston, TX

Sr. Network Analyst

Responsibilities:

• IP Software Administration-Moves/Adds/Changes using Vital QIP Oracle DB software package.
• DHCP Scopes, server support, subnet implementations, VLANs, hardware break/fix repair etc.
• Global and International support onsite and remote and Hardware/Software Technical Support on Servers/Routers, Active Directory, Disaster Discovery support and documentation.
• Installation, maintenance, and configurations of software on hardware equipment for LAN network, server patches, DNS resolutions and replications, WINS, and hardware break/fix repair.
• Analysis and performance monitoring, Troubleshooting LAN/WAN, Cisco Routers, Servers, ATM Switch10/100MB for network connectivity and outages, RSA SecureID.
• Managing a ticketing system, tracking all changes, enhancements. Ensure project documents (timelines, requirements, project documentation) are up to date and stored with the current ticket.
• Interact with diverse technical and non-technical groups, root cause analysis, risk assessment.
• Multi-task several tasks and projects Confidential the same time and capable of managing projects with competing priorities, and creating Change Management requests.
• Technical writing & documentation,, bi-lingual support for international sites.
• Verbal and Written Communications skills.