SUMMARY:

IT professional with over 7 years of professional and progressive technical experience in design/project implementations, administration/service requests, escalation support/ticket resolution, analysis and troubleshooting of various technologies which includes proficiency in routing, routing protocols, switching, security, firewalls, voice, wireless and data center technologies.

TECHNICAL SKILLS DETAIL:

Routing/Switching Technologies: Cisco Routers ASRs/ISRs, Cisco Catalyst/Nexus, Juniper, Citrix, and H3C Routers & Switches, WAN, LAN, TCP/IP, Cisco IOS, Spanning Tree Protocol, BPDU, CDP, ACL, NAT, PAT, OSPF, EIGRP, BGP, MPLS, VTP, SNMP, SMTP, ARP, TCP, UDP, Static Routing, Stub Routing, VLAN Trunking, Multicast routing, HSRP, SVI, CEF, Portfast, VSS, VPCs.

Security/Firewalls Technologies: Cisco ASA 5500 series firewalls, Cisco Security Manager Suite, Cisco IPS/IDS, Cisco ISE, Cisco ASA 1000V cloud firewall, Checkpoint Firewall, Juniper SRX series, Palo Alto, AAA - TACACS+/RADIUS, SSH, VPN, SSL/IPSec, Internet Key Exchange Policy, Port Security, MAC Address Filtering.

Wireless/Voice Technologies: Cisco WLC, IEEE 802.1x & 802.11, WLAN, WAP, AP, SSID, LWAPP, Aironet - Voice Over Internet Protocol (VoIP), VoIP/SIP, CUCM, UCCM, UCCX, MGCP, RSTP, SCCP, STP, Quality of Service (QoS), PoE, MMDS, LMDS, CCK, DSSS.

Monitoring/Data Center Technologies/APPS: Wireshark, Cacti, Nagios, Solarwinds, Sniffer, Ethereal, Orion, Remedy - VMWare, F5 Big-IP LB (GTM/LTM), Citrix Netscaler, Cisco AnyConnect, Cisco Prime, Meraki Cloud-Based - Splunk, SNMPv2c, SNMPv3, DNS, DHCP, FTP, Telnet, HTTP(S), SMTP, PTP, SFTP, RDP.

Other Technologies: Windows XP/2000/2003/7, Microsoft Office Suite, Active Directory, Exchange 2003/2008.

PROFESSIONAL EXPERIENCE:

LAN/WAN ProfessionalLAN/WAN Support Engineer

Confidential

Responsibilities:

• Member of a team of professionals responsible for administration/service requests, escalation support/ticket resolution in an enterprise LAN/WAN environment for datacenters, corporate, WAN links, and branch offices.
• Specific Technologies handled include but not limited to Cisco ISRs/ASRs; Cisco Catalyst/Nexus Switches Cisco ASAs; Juniper EXs; F5 Big-IP Version 11.6.0; Cisco Unified Communications Manager Express Version; Cisco Unity Express Versions; Cisco Wireless LAN Controller; Cisco Aironet 11x Access Points; Palo Alto (PAN) Firewalls, Nagios, Solar Winds Orion, Cacti, and Wireshark.
• Technologies in network environment include but not limited to routers, switches, security firewalls, voice, wireless and related technologies along with various server/application administration, system reimaging, and remote setup.

Confidential

Network Engineer

Responsibilities:

• Member of a team responsible for operating, managing and supporting high profile Commercial customers and network services as well as associated infrastructure in a 7/24 environment. Day to day operational responsibilities includes pro-active monitoring, isolation, triage (prioritizing) and resolution of all network outages/impairments.
• Core responsibilities are Proactive/Reactive monitoring of Confidential ’s Commercial Network Core/Edge devices using various Element Management tools (Spectrum, Ericson Experience Manager, SevOne, etc) to isolate and troubleshoot all network related issues, process all customer calls/emails and take ownership of issue until resolution, troubleshoot network outages, network latency, or CPE failures, and setup dispatch and troubleshoot issues with local field operations to resolve customer/network related issues.
• Daily responsibilities include but not limited to daily support, maintenance, installation, escalation support, maintenance, vendor/client relations, hardware/software issues and troubleshooting various IT enterprise infrastructures.

LAN/WAN ProfessionalLAN/WAN Support Specialist

Confidential

Responsibilities:

• Member of a team of professionals responsible for support/ticket resolution in an enterprise LAN/WAN environment for datacenters, corporate, WAN links, and branch offices.
• Specific Technologies handled include but not limited to Cisco ISRs/ASRs; Cisco Catalyst/Nexus Switches Cisco ASAs; Juniper EXs; F5 Big-IP Version 11.6.0; Cisco Unified Communications Manager Express Version; Cisco Unity Express Versions; Cisco Wireless LAN Controller; Cisco Aironet 11x Access Points; Palo Alto (PAN) Firewalls, Nagios, Solar Winds Orion, Cacti, and Wireshark.
• Technologies in network environment include but not limited to routers, switches, security firewalls, voice, wireless and related technologies along with various server/application administration, system reimaging, and remote setup.

Confidential

Infrastructure Support Specialist

Responsibilities:

• Member of a team that was responsible for the overall day-to-day maintenance of the IT infrastructure to include onsite administration and support, scheduled installation, configuration, software and hardware problems, connectivity issues and troubleshooting of all IT infrastructure including database/records management, technical/customer support, and network security.
• Responsibilities included assigning computer rights to individuals, assigning individuals to distribution lists, and assigning network resources by using Active Directory, responded to internal and external clients to resolve trouble tickets, logging all requests in Service Request System, performing trend analysis and identifying interrelationships among data, running queries using SQL 2008 to obtain customer information.
• Daily responsibilities include but not limited to daily support, maintenance, installation, escalation support, maintenance, vendor/client relations, hardware/software issues and troubleshooting various IT enterprise infrastructures.