Lead Windows Engineer Resume
SUMMARY:
I am a Microsoft Certified Professional who can think strategically and act tactically. I have extensive server - side administration and support experience utilizing Windows Server 2k8/2k12 and Windows 7/8/10. My experience includes LAN/WAN design through implementation. I have excellent communication and interpersonal skills.
TECHNICAL SUMMARY:
Windows 7 / 8 / 10
Windows Server 2k8 / 2k12
MS Exchange / 365
MS Office / 365
MS SharePoint
SQL Server
IIS
Ethernet
Firewalls / switches (Cisco / SonicWall)
VOIP / Telecom Services
Languages spoken:
English (native)
Spanish (fluent)
EXPERIENCE:
Confidential
Lead Windows Engineer
Responsibilities:
- Responsible for day-to-day operations and maintenance (O&M) support of servers, crisis management and hands-on technical support
- O&M support of VMware ESXI nodes
- O&M support and management of VMware v-Sphere Update Manager in vCenter and other related VMware applications
- O&M support of Windows and Virtual Machines
- O&M support of app servers
- Installation, configuration, and O&M support of monitoring solutions across the support platforms
- O&M application of security updates and quarterly patch management across all systems working closely with customer and internal Industrial Security teams for remediation
- Vulnerability remediation of infrastructure elements working with customer and internal Industrial Security teams
- Perform incident and change management on all devices and operating systems
- Perform maintenance as required
- Mentor other Mid-Level Windows Administrators
Confidential
Owner
Responsibilities:
- Small office / Home office network installation and support
- Technical support for Windows 9x / NT / 2000 / ME / XP
- Basic computer usage
Confidential
Director of IT
Responsibilities:
- Led the successful upgrade of the Association Management System (Personify)
- Successfully relocated office, and all associated IT services
- Successfully migrated 20 servers from premise and colocation facility to MS Azure
- Implemented Intrusion Detection system integrated with Cisco firewall
- Monitored Zendesk help desk and provide Tier 2 and 3 support as needed
- Monitored and managed on-premise and cloud server, storage and network infrastructure (VMWare) including backups and disaster recovery
- Created Business Continuity / Disaster Recovery plan for organization
- Managed and Monitored Kaseya network monitoring system
- Assisted DBA with SQL scripting and report creation
- Created and Managed IT budget (MS Dynamics Budget system), as well as negotiated vendor contracts
- Managed Cisco Aironet wireless system, including adding and configuring access points
- Documented IT processes and policies
Confidential
IT Manager
Responsibilities:
- Monitored help desk and provide Tier 2 and 3 support as needed
- Managed and determined appropriate utilization of managed service provider and available resources
- Monitored and Managed cloud resources (servers, storage, backups)
- Monitored and maintained security for IT environment
- Managed Cisco Aironet wireless system
- Documented IT processes and policies, and proactively identified opportunities to improve IT environment
- Developed and provided sessions as needed
Confidential
Systems Engineer
Responsibilities:
- Supported deploying, optimizing, and maintaining critical MS Windows-based web and application systems to ensure maximum uptime, security and efficient operation.
- Worked at various levels in the design and organization of complex systems architecture, design, development and integration.
- Coordinated and identified various types of system requirements utilizing best practice requirement analysis methodologies.
- Assessed architecture and current system limitations, define and design system specifications, and evaluate input/output processes and working parameters for hardware/software compatibility.
- Coordinated design of subsystems and total system integration.
- Oversaw system transitions to operations and security compliance activities to include installation, integration, operations and maintenance.
- Conducts independent technical investigations in systems architecture and design.
Confidential
Director of IT
Responsibilities:
- Managed team of 3 direct reports, including, performance evaluations, and ongoing feedback
- Responsible for network oversight as well as disaster recovery and strategic IT planning, including creating all IT policies and procedures for the network.
- Responsible for network build and configuration to meet system requirements, including servers, switches, and routers (Cisco firewalls and switches, SonicWall firewalls, Barracuda Web and eMail filters)
- Responsible for inventory, budgetary planning and oversight for IT department
- Wrote Business Continuity plan, and oversaw backup and disaster recovery systems
- Technical liaison to IRS for Enrolled Retirement Plan Agent (ERPA) program, including network design and management, as well as project management for ongoing upgrades.
- Project manager for virtualization / private cloud project, including initial design and specification through final virtualization of all physical servers in network (VMWare and DELL SAN hardware)
- Technical project manager for replacement of existing AMS with new AMS / CMS / LMS combination
- SharePoint administration
- Continuous monitoring of network to anticipate and plan for necessary upgrades and proactively address issues (Nagios, Zabbix, and SolarWinds).
- Managed helpdesk and serve as escalation point for complex requests
- Created and Managed IT budget (MS Dynamics Budget system), as well as negotiated vendor contracts
- Website administration, including troubleshooting HTML, ASP.NET and VB.NET code
Confidential
Project Manager / Team Lead
Responsibilities:
- Project Manager for multiple clients
- Asset inventory and management (software and hardware)
- Network redesign and implementation
- Network support, troubleshooting and monitoring (primarily via Nagios)
- Software and hardware recommendations to meet clients’ needs
Confidential
Network Administrator
Responsibilities:
- Set up and configure Domain Controller and Exchange 2003 email server, both on Windows 2003 Server
- Responsible for administering 23 users and laptops, including Active Directory, DNS, Group Policies, hardware/software troubleshooting, installation and support
- Designed data collection survey for initial project research
- Identified, acquired and set up equipment for project test lab including: routers, switches, servers, and workstations
- Designed and wrote detailed test procedures for Confidential Tactics, Techniques and Protocols (TTP)
- Backup Property Master duties, including asset management and tracking using DPAS software
- SharePoint administration, including page layout and design.
Confidential
IT Manager
Responsibilities:
- Responsible for administering 50 local & 75 remote user Network, including hardware/software troubleshooting, installation and support.
- Design and Build Network Infrastructure (including hubs and wiring) for Headquarters and all remote locations.
- Install and Upgrade from Windows 2000 to Windows XP.
- Designed and built 6 Windows 2000 Servers and 3 Metaframe XP servers.
- Design, Configure and Manage IIS 4.0 Web Server.
- Installed and supported Metaframe 1.8 / XP, account management and application publishing.
- Research, specify, purchase of all computing and networking hardware/software.
- Negotiated, managed and monitored all telecommunications contracts nationwide, making changes as necessary.
Confidential
Owner
Responsibilities:
- Small office / Home office network installation and support
- Technical support for Windows 9x / NT / 2000 / ME / XP
- Basic computer usage
- Level 2 and 3 Support for Exchange 2000 and Active Directory migration project for 35000 users.
- Responsible for administration/configuration of Anti-SPAM devices (CipherTrust’s Ironmail)
Confidential
Network & Telecommunications Administrator
Responsibilities:
- Administer 25 local & 125 remote user Network, including hardware/software troubleshooting, installation and support.
- Design and build network infrastructure (including hubs and wiring) for Headquarters and 18 remote locations.
- Install and Upgrade from Windows NT 4.0 to Windows 2000.
- Designed and build Windows NT and Windows 2000 servers.
- Design, Configure and Manage IIS 4.0 Web Server.
- Remote access administration and maintenance utilizing Shiva LAN Rover.
- Designed, installed and maintained a nationwide 10-node Frame Relay network, including hardware specification, connectivity specification, management of all associated devices and services.
- Migrated from MS Mail 3.1 to Exchange 5.5 and administer configuration and support of all sites.
- Installed and supported Winframe 1.7/Metaframe 1.8, account management and application publishing.
- Installed and supported Solomon IV for Windows, end-users support for the software.
- Research, specify, purchase of all computing and networking hardware/software.
- Installed and provided on-going support of 72 port digital phone system including moves, adds, changes and programming.
- Negotiated, managed and monitored all telecommunications contracts nationwide, making changes as necessary.