SUMMARY

• Dynamic, detail - oriented IT Professional highly regarded for demonstrated experience developing and deploying complex security and cloud infrastructures and technical solutions for industry leaders, including Confidential.
• Recognized for expertise in directing risk management initiatives while establishing, implementing, and enhancing key information objectives and control frameworks to maximize productivity.
• Skilled in providing effective leadership in fast-paced, deadline-driven environments.
• Known for outstanding presentation and communication skills, understanding business requirements to cross-collaborate and increase profits. Out-of-the-box, analytical thinker who pushes creative limits to solve complex issues.
• Oversaw IT operations for services solutions business unit, including back-end server administration, virtual machine provisioning, patching, and other system engineering activities for more than 800 systems at Confidential .
• Delivered security patches to servers on a monthly or quarterly basis, managed product templates, and monitored hosts and applications to ensure maximum system uptime of 99%.
• Provided cross-functional team development and training for 120 employees and process improvement to increase efficiency by 50%.
• Delivered high-level troubleshooting and technical support for Oracle in-house company products.
• Troubleshot various software- and hardware-related problems that were specific to Health Sciences Global Business Unit products and aided in providing performance enhancements for customer demos and solutions.

CORE COMPETENCIES

• Network Security
• System Backup/Recovery
• Security Awareness
• Capacity Planning
• Patch Management
• Host/Application Monitoring
• Data Center Virtualization Management
• Team Development/Training
• Cloud Infrastructure
• Database Performance Tuning
• Data Leakage Prevention
• Program Management

PROFESSIONAL EXPERIENCE

Confidential, MA

Senior Systems Analyst

Responsibilities:

• Oversaw all IT operations for services solutions business unit, including back-end server administration, virtual machine provisioning, patching, and various other system engineering activities for more than 800 systems.
• Subject Matter Expert for VMware Environment Services Department and virtualization environment engineering.
• Delivered security patches to servers on a monthly or quarterly basis, managed product templates, and monitored hosts and applications using Oracle Cloud Control 12c to ensure maximum system uptime of 99%.
• Provided cross-functional team development and training for 120 employees and process improvement for HIPPA Secure Zone to increase efficiency by 50%.
• Delivered high-level troubleshooting and technical support for Oracle in-house company products.
• Conducted weekly briefings with internal teams in role as subject matter expect, when required.
• Troubleshot various software- and hardware-related problems that were specific to Health Sciences Global Business Unit products, multi-tier application environments and aided in providing performance enhancements for customer demos and solutions.
• Implemented cloud-based technologies and integrated products to automate company product installation in the DevOps environment and managed the Health Insurance Portability and Accountability Act secure zone transition.
• Supervised the quality assurance and development lab consisting of 800 virtual machines, the demo product and sandbox environments, and data center virtualization using vmware and oracle virtual machince tools.
• Worked proactively to enable integration of new Oracle solutions and service lines in development environment.

Confidential, MA

Infrastructure Engineer

Responsibilities:

• Instituted a system that improved and fostered relationships between employees in the US and India by leading programs designed to develop solutions for customer-related projects, internal IT virtual environment. enhancements, system performance, and consulting to enhance efficiency and effectiveness by 75%.
• Implemented a new process using virtualization tools that provisioned predefined template deployments from 6 hours to 30 minutes.
• Provided internal IT support to 20 team members for internal applications, ensuring all technical needs were exceeded.
• Managed EMC storage environment and administered SAN luns for development environment.
• Managed all server upgrades, maintenance, patch delivery, and outages to ensure maximum system uptime of 99.99%.
• Played a key role in the creation of an installation qualification/operational qualification process that adhered to customer-defined requirements.

Confidential, MA

Senior System Administrator

Responsibilities:

• Managed all IT operations for the local business unit and streamlined multilevel support for more than 100 users nationally and internationally.
• Administered all user domain accounts, email accounts, virtual private networks, and BlackBerry Enterprise Service accounts, and performed an email migration for more than 200 users.
• Researched and designed a virtual enterprise environment that enhanced business productivity by 50%.
• Liaised between corporate IT and the business unit for deployment of Sungard corporate projects.
• Collaborated with Human Resources to develop new employee policies and procedures.
• Functioned as chief architect for the enterprise virtual architecture, and as a leader for all activities related to implementing and maintaining capability.
• Served as chairman of green IT initiative, and collaborated with corporate IT to develop and implement organization-wide green computing that incorporated policies, procedures, and guidelines.
• Monitored, controlled, and supported maintenance of server operating systems, and administered remote-clustered virtual environment for customer installations and testing.
• Provided on-site system deployment and administrative training to prepare users and sites to implement virtual computing environments, and operated as an advisor for virtual deployments within the business unit and segment.
• Administered and provisioned the storage environment, and directed patch management and antivirus software updates to enhance system reliability.
• Backed up and restored network data and managed internal group projects and vendor relationships.

Confidential, AL

Network Administrator/Desktop Support

Responsibilities:

• Provided technical support to 200 users and foreign customers across a multi-site network.
• Performed and aided in configuration, training, system repair, and new workstation deployment.
• Delivered security access account management, and policies and procedures for a user network of more than 500.
• Overhauled more than 50 machines considered "useless" into productive user workstations.
• Aided in the evaluation of new security, maintenance, and productivity software technologies, and administered virus inoculation to reduce security incidents by 50%.
• Installed, configured, and managed servers and administered VPN access.
• Delivered remote desktop technical support to user-specific nodes and printers.
• Developed and implemented data retrieval and data utilization processes to increase hardware productivity and efficiency.
• Played a key role in planning and structuring network shares, server maintenance, and terminal support.
• Supplied account management and setup for network users for the enterprise resource planning solution.

Confidential, FL

Field Service Technician, Pensacola Naval Air Station

Responsibilities:

• Deployed all types of hardware, including 5,000 workstations, printers, and other user-specific devices.
• Worked with a team to support computer operations across 3 military sites, including projects that involved pre-staging, data migration, user training, quality assurance, and data restoration.
• Provided technical assistance to high-ranking military officials, resolving hardware and software problems in a timely manner to ensure customer satisfaction.

TECHNICAL SKILLS

Applications: Cognos 10-11.0.5, SQL Developer, Office 356

Cloud Platform: Amazon Web Services, OpenStack, Oracle Cloud Infrastructure, CloudStack, Microsoft Azure

Customer Service Systems: Spiceworks

Databases: Oracle 9i-12c, MS SQL, Maria DB

Database Management Systems: Oracle Cloud Control 12c

Hardware: Confidential, Sun, HP, EMC

Mobile: Android, iOS, Microsoft ActiveSync, MobileIron

Monitoring: Oracle Cloud Control 12c, CloudWatch

Operating Systems/Platforms: MS Windows, Linux (RedHat 6x, Oracle RedHat Linux, Ubuntu, Centos)

Programming Languages: Unix shell scripting, Python

Remote Access: RDP, TeamViewer, LogMeIn

Security: Symantec Client Security 8.1, Symantec Group Shield, McAfee, Okta