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Infrastructure Manager Resume

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OBJECTIVE

  • To obtain a senior - level position with a company that desires creative, entrepreneurial, servant leader with effective communication and people skills and a talent for making teams, enterprise systems and processes more effective.

PROFESSIONAL EXPERIENCE

Confidential

Infrastructure Manager

Responsibilities:

  • Currently leading a team of Analysts and Consultants on ServiceNow Implementation
  • ITSM and ITOM Consultant / Manager - CMDB and Configuration SME
  • Enabling Clients to focus on Strategy and Roadmap for ServiceNow Implementation and Transformation
  • Projects within ITOM, ITOM, ITBM service lines, ServiceDesk, Callcenter, BPM Work flow and Build v Buy analysis.
  • Establish technical/data standards and procedures that provide enterprise leverage with ITIL and Cobit concepts
  • Identify and maximize opportunities to utilize technology to increase IT value

Confidential

Senior IT Program Manager

Responsibilities:

  • Currently leading a team of engineers, administrators and solution architects supporting ServiceNow
  • ITSM and ITIL Evangelist for Service Now implementation at Synovus
  • Responsible for Strategic and Roadmap for our ServiceNow Implementation
  • Currently working projects within ITAM, ServiceDesk, Callcenter and BPM Work flow for loan evaluation
  • Establish technical/data standards and procedures that provide enterprise leverage with ITIL and Cobit concepts
  • Identify and maximize opportunities to utilize technology to increase IT value

Confidential

Manager of System Engineering

Responsibilities:

  • Led a team of 30+ architects, engineers and administrators across three data centers.
  • Responsible for selection and implementation of all physical and virtual infrastructure to include Enterprise SAN,Cisco UCS, VMware Environments, Messaging Environments and Enterprise Backup services.
  • Strategically positioned our core services to include AD, Proxy, DNS, WINS and IPAM
  • Maintain Vendor relationships and VARS to include Microsoft, Cisco, BlueCoat, BlueCat,Mcafee,Hitachi, EMC, IBM and others.
  • Implemented and evangelized new processes in asset and patch management.
  • Successfully implemented ITSM and Asset Management with Service-Now
  • Establish technical/data standards and procedures that provide enterprise leverage. Educate and communicate existing and future technologies to the enterprise.
  • Identify and maximize opportunities to utilize technology to increase IT value
  • Successfully orchestrated an email migration from Groupwise to Exchange 2007

Confidential

Senior COTS Manager

Responsibilities:

  • Mentoring the development team in implementation best practices, architecture, testing, builds methodology, etc.
  • Assisted in guiding organization into new Software Development Lifecycle
  • Assisted and implemented new System and Software Architectural Design and Analysis Documentation
  • Managed Team and budget to include professional and personal development
  • Completed Executive Leadership training at Aberdeen for Leadership Institute
  • Technologies / Skills used: This position allowed me to gain a macro understanding of what the technology division infrastructure, software and technologies that keeps everything in motion.

Confidential

Senior Operations Manager

Responsibilities:

  • Mentoring the development team in Vignette development best practices, OO design, architecture, programmer testing, builds, etc.
  • Led the definition of a new, layered, architecture for the system and devised techniques to allow the old and new architectures to work together under the same application.
  • Led the framework selection process. We adopted the Spring framework based on my recommendation.
  • Introduced and championed current development best practices and tools such as test-driven development, domain-driven design, use of CSS, etc.
  • Rewrote the current Hardware Architecture to make it more flexible. Added automated configuration of the web application, deployment of the web application to BEA and Coldfusion.
  • Designed, developed, and deployed a new single signon (SSO) framework for enterprise applications. The new framework is a more pluggable version of the old framework which makes fewer assumptions about a given application's design, while at the same time centralizing control of the main SSO algorithm. The SSO solution is well integrated into our Vignette Framework. Frame work includes SSL and reverse proxies.

Technologies used: BEA Server, Java, J2EE, Coldusion, Vignette 4.5 - 7.0, LDAP, Siteminder, Sql Server 2000, various hardware, IIS, Apache, Websphere, Siteminder Reverse Proxy, Verisign MPKI.

Confidential

Lead developer

Responsibilities:

  • Designed the portal architecture, which spans three domains, offering high-availability web applications, Web Services, and EJB services to other applications in the coldfusion suite.
  • General responsibility for application security frameworks.
  • Introduced a corporate wide team site to foster better communication and centralization of team knowledge.
  • Evangelist for the highest possible quality in our deliveries, including not only code correctness and performance, but documentation for our end users.
  • Performance tuning of infrastructure services using SQL Profiler and other test tools.
  • Mentoring other staff on development best practices, BEA, and Coldfusion development environment.
  • Introduced Fusebox as a replacement for proprietary testing harnesses.
  • Architected dozens of Applications for Corporate Portal

Technologies used: WebLogic Server, Java, J2EE, Cisco CSS, LDAP, Windows Servers, Cisco CSS, Extreeme Switching.

Confidential

Consultant and Lead Developer

Responsibilities:

  • Helped Architect, Develop and Build the first intranet portal application for Synovus. inSite
  • Designed and implemented a financial performance "calculator" component. The calculator produced total return and internal rate of return figures for multiple timeframes for a given portfolio. The return figures were included on paper and web-based quarterly investor reports.
  • Performance tuned the Portfolio Builder web application. My work resulted in a roughly 50% improvement in responsiveness of the application to online queries, and brought the application well into conformance with established SLAs.
  • Designed the overall architecture of the statements-generation subsystem.
  • Designed and implemented a multithreaded batch "driver" for statements production.
  • Consulting and mentoring on general object-oriented design.
  • Various Database work to support applications

Technologies used: Coldfusion, Java, J2EE, various forms of hardware and development environments

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