PROFESSIONAL SUMMARY

• VMware and Backup Academy certified professional with 8+ years of telecom and IT experience in VMware Virtualization, Windows Systems, Veeam Backup, Networking, SQL server Database implementation and troubleshooting of mission critical IT systems assignments.

TECHNICAL EXPERTISE

Experience with Virtualization technologies: VMware ESX/ESXi, vSphere, vCenter server and appliance, vCenter Operations Manager, Configuration Manager, Update Manager, NSX and vRealize automation.

Extensive experience administering: Microsoft Windows Server 2008 R2/2012/2016, Veeam Backup, Active Directory & GPO, DHCP, DNS, Backup & Recovery, File & Print Server, IIS (Web Server), WSUS

Proficient Database administering: MSSQL Server 2005/2008/2008 R2/2012 R2/2014/2016

Proficient Server Configuration and administering: EMC VNX, Dell Power Edge VRTX, EMC Data Domain, Cisco UCS, HP ProLiant BL460c Gen8

PROFESSIONAL EXPERIENCE

IT Support Engineer

Confidential

Responsibility:

• Administered VMWare 6.0/6.5 environment and resolved ticketing issues daily
• Assisted configuration ESXi 6.5, vCenter 6.5, vRealize operation manager, vRealize automation 7.2, NSX manager 7.3
• Upgraded VMWare v5.5 and v6.0 to ESXi and vCenter v6.5 environment.
• Installed and configured vCenter Update Manager v6.0
• Installed and configured vCenter appliance 5.0,5.5,6.0 and 6.5
• Installed and configure Platform service controller for 6.0 and 6.5 appliance.
• Configure vCenter high - availability in 6.5 environment.
• Configure Standerd and distributed switch in 6.0 and 6.5 environment.
• Migrated distributed switch from 6.0 to 6.5 environment.
• Configured vCenter Cluster, Storage Cluster, HA, vMotion, DRS, SDRS, FT
• Configured and applied affinity rules on VM and Host level
• Configured EMC VNXe 3200 iSCSI SAN storage on vSphere 6.0 and 6.5 using VMFS/NFS format.
• Configured complete VMWare infrastructure as a service for lab users.
• Deployed OVA and OVF templates.
• Experienced with Physical to virtual migration(P2V).
• Installed and configure Veeam Backup and Replication from scratch.
• Upgraded Veeam Backup & Replication Enterprise v9.0 to v9.5
• Configured Data Domain Storage for Veeam Backup.
• Administered Veeam backup jobs for production and lab environments.
• Performed system hardening through STIG review, GPO, and scripts.
• Assisted STIG implementation on VMWare ESXi host 6.0 environment.
• Applied firmware updates on Dell equipment (VRTX, R620, R630, etc)
• Administered WSUS server on Windows Server 2016
• Applied Windows and Linux server patch update bi-weekly
• Installed software agents to servers (BigFix, Zabbix, Carbon Black)
• Active directory upgrade and migrating from 2012 R2 to 2016 server
• Created OVA templates (Windows 7/10, Windows Server 2012 R2/2016)
• Migrated BMC Footprints from Windows Server 2012 R2 to 2016
• Configured and Administered Active Directory, GPO, WSUS, IIS, FTP,DNS,DHCP
• Experienced with Active Directory migration from windows server 2012 R2 to 2016.
• Applied fine grained password policy
• Performed webtier version upgrade
• Performed user configuration for RSA Token activation.
• Performed PFSense installation and configuration for several lab user
• Configuring remote management iDRAC’s on Dell server hardware.
• Physically installed, rack, and stack servers, switches, SAN server, Blad server.

Environment: Windows server 2008 R2/2012 R2/2016, Windows XP/Vista/Win 7/windows8, windows 10Hardware Server: Dell PowerEdge R620 and R630, Dell PowerEdge M520 (VRTX), Dell EqualLogic 4100, Dell EMC Data Domain, EMC VNXe3200, Synology -R820, Cisco UCS C220 and C240

VMWare Tools: ESX 4.1, ESXi 5.0/5.1/5.5/6.0/6.5vCenter Server Appliance 5.1/5.56.0/6.5vCenter Server 4.1/5.0/5.1/5.5, VMware vCenter Converter 4.2/4.3/5.0/5.5 VMware vSphere Update Manager 5.1/5.5/6.0/6.5,vSphere Replication Appliance 5.1/5.5/5.8, Site Recovery Manager 5.1/5.5/5.8, vRealize automation 7.2, vRealize operation Manager, NSX manager 7.3

Application:Footprints, Wekan, Graylog, Zabbix, Security Onion, Webtier for RSA

Tools Use: Keepass, MRemote,NetBSD Disk Image, Windows 7 USB DVD Download, RVtools, Unisphere VNX Client, Putty, WinSCP, Nmap

IT Support Specialist

Confidential . Sterling, VA

Responsibilities:

• Install, test and configure new workstation, peripheral equipment and software
• Analyze, log, track and complex software and hardware matters of significance pertaining to networking connectivity issues, printer, server, and application to meet business needs.
• Creating a backup job and took backup of data center on daily, weekly and monthly basis.
• Configure and managing Active Directory Right Management Services (AD RMS), AD DS, AD LDS
• Installed, Configured and Implemented Terminal Server (TS) RemoteApp on IIS 7.0 Windows 2008 R2 published applications using TS Web Access, RemoteApp program and TS Gateway.
• Collaborate with other IT personnel to ensure efficient operation of the virtual desktop computing environment
• Contribute to technical support documentation of resolutions, processes, and procedures
• Coordinate and work with vendors
• Maintain inventory of all IT equipment and software licenses
• Setup / configure email account access
• Recommend documentation or procedures for installations or other job-related items
• Verify system backup, including integrity and scheduling.

System Technician Virtualization

Confidential . Arlington, VA

Responsibility:

• Responsible for implementation of VMware virtualization environment from the scratch.
• Installation, configuration and deployment of VMware products such as VMware Workstation, VMware converter, VMware vSphere, vCenter server and appliance, vConverter, vMotion, HA, DRS, vCenter Operations Manager(vCOP), vCenter Service Manager, vCenter Configuration Manager(VCM), vRealize(vROP), Site Recovery Manager, Horizon View, Cloud Director, Cloud Connector Server, vCenter Connector Node, vShield Manager.
• Configure the integration of ESXi host with active directory and ODBC connection of System DSN with MSSQL Server.
• Worked with the network team to implement the network accelerator in the VDI environment to address the slowness issues for users working remotely.
• Performing Snapshots, Clone and Templates.
• Implemented VDI Horizon View (Virtual desktop infrastructure) technology using VMware View.
• Experience in installing, configuring and troubleshooting VMware View Composer and View Connection server, view transfer server, view replica server,ThinApp, view agent, view client to make Virtual Desktop Infrastructure efficient and to simplify desktop administrative management tasks.
• Configured High availability, Clustering, VMotion, Storage Vmotion and Custom roles for users and Administrators.
• Snapshot manager and restoring a snapshot.
• System Administration-Managing Users, Groups, Roles and Access Permissions.
• Setting up and monitoring performance monitoring and capacity planning.
• Managing Tasks, Events and Alarms
• P2V Hot conversions using converter enterprise 3, 4 and 5.
• Configured HA, DRS clusters, FT for important VM's.
• Creating and managing resource pools and adding the VM's into the pools.

Environment: Windows server 2000/2003/2008 R2/2012 R2, Windows XP/Vista/Win 7/win 8, Open filer/Starwind iSCSI SAN/NAS, HP ProLiant ML350p Gen8,HP ProLiant DL380p Gen8 - Xeon E5-2640V2,HP ProLiant BL460c Gen8 - Xeon E5-2650, Dell PowerEdge R415, Dell PowerEdge R820,Hp 3par Storage server 7400 2-N Storage San,Hp Qr485a 3par Storage server 7400 4-Node,Hp 3par 8-Shelf 129tb Fibre Channel Fc San, OpenStack.

VMWare tools: VSphere 4.1, 5.1 suites, ESX4.1, ESXI5.0/5.1/5.5, vCenter Server Appliance 5.1/5.5,vCenter Server 4.1/5.0/5.1/5.5, VMware vCenter Converter 4.2/4.3/5.0/5.5 VMware vSphere Update Manager 5.0/5.5, vSphere Replication Appliance 5.1/5.5/5.8, Site Recovery Manager 5.1/5.5/5.8, vCloud Director 5.1/5.5, vRealize Automation 5.1/5.2, vShield 5.1.1,), vCloud Networking and Security 5.1/5.5, View Composer 5.2/5.3/6.0, vFabric hyperic

Tools Use:ADManager Plus, Zendesk Ticketing system,Veeam backup,vfoglight, Nagios, OpenFiler.

Intern Windows Systems Administrator

Confidential, Arlington VA

Responsibility:

• Setting up and monitoring performance monitoring and capacity planning.
• Responsible for Installation, Configuring, Managing and Maintaining Windows Server 2003/2008 R2/ 2012 R2 Enterprise/Standard Edition, Microsoft Exchange server 2007/2010, Microsoft SharePoint server and Microsoft SQL Server 2005/2008R2/2012.
• SQL server installation, configuration, maintenance, upgrade, backup and restore, recovery, migration, performance tuning, monitoring and troubleshooting.
• Configure and maintaining Enterprise/Subordinate/standalone Root Certificate authority server.
• Installation and configuration of DNS Server,DHCP server, Print Server, File Server,Replication File server, IIS Web Server, FTP Server, Windows Deployment Services(WDS) with web through configuration.
• Remote Desktop configuration with default port and modified the default port by using regedit HKEY LOCAL MACHINE with web through access.
• Responsible production support of Active directory (AD), GPO, Domain users, Users and groups and given appropriate permissions, shares and privilege to access LAN and Domain environment.
• Administered the Group Policy, a collection of permissions, security and rights which can be applied on sites domains and OU’s. Also used group policy to automatically upgrade, repair software installation online.

Environment: Windows server 2000/2003/2008 R2/2012 R2, Windows XP/Vista/Win 7/win 8, MSSQL Server, Exchange Server 2007/2010, Openfiler iSCSI SAN/NAS, HP Proliant Blade Servers, Remote desktop services.

Tools Use: ADManager Plus, Acronis,Netwirx, wireshark,Spiceworks, Nagios, UltraVNC.

Engineer (Core Network)

Confidential

Responsibility:

• Setting up and monitoring performance monitoring and capacity planning.
• Monitoring the BSC, BTS and Transmission Alarm, if any problem found then instant contact with BSS team (DTCL CTG) to solve the Problem.
• I have done Transmission and site survey for Dhaka-Chittagong Backbone of DTCL.
• Checking the interconnection link between my companies to other operators.
• Check Circuit Status of all office direction and configuration of trunk circuit and sub route.
• E1/T1 configuration of GE16 card.
• Monitoring the BSC, BTS and Transmission Alarm.
• Backbone network maintenance, site survey and BTS site transmission configuration