Senior Engineer, VoIP Network Resume Herndon, VA - Hire IT People

SUMMARY

Senior VoIP Engineer and Administrator with more TEMPthan 14 years of experience leading and supporting teh design, deployment, and administration of enterprise VoIP networks. Identifies and implements improvements to NOC - level hardware and software platforms, and develops technical support strategies to increase system performance, information security, information assurance, and network manageability. Currently seeking opportunities in VoIP Systems Engineering and Administration. Professional achievements include:
Led VoIP design, implementation, and administration initiatives at Confidential to achieve and maintain 99.999% availability for more TEMPthan 4 Million subscribers.
Coordinated teh introduction of next-generation VoIP technologies that generated hundreds of millions in new business revenue at Confidential .
Developed new VoIP systems that improved system performance, service delivery, and introduced new features that enhanced teh overall user experience, achieving high levels of customer satisfaction.
Supported mission-critical initiatives to implement and migrate large-scale telecommunications platforms, including an effort to migrate a large-scale enterprise from LA to Denver; achieved all deliverables without impacting teh 100% uptime of services.

TECHNICAL SKILLS

OPERATING SYSTEMS: Windows, UNIX, Solaris

HARDWARE: SoftSwitch (BTS and Hiq), Cisco CMTS, Arris CMTS, Cisco Routers, Juniper Routers, Cisco SS7 Interconnect (MGX), Session Border Controllers (SBC), eMTA, CPE

ADMINISTRATIVE TOOLS: HP OpenView, NetCool, Big Brother

PROTOCOLS: Signaling NCS/MGCP (PacketCable 1.5), SIP (PacketCable 2.0), RTP, RTCP, TCP, UDP, IP, RIP, OSPF, BGP, TFTP, BOOTP, DHCP, SNMP, SSH, TR-069

NETWORK AUTOMATION TOOLS: IXIA, Ameritech

INTERNET TECHNOLOGIES: VoIP in Carrier Environments, IMS, DOCSIS, DSL

PROFESSIONAL EXPERIENCE

Confidential, Herndon, VA

Senior Engineer, VoIP Network

Responsibilities:

Improve next-generation VoIP technology performance and cost TEMPeffectiveness while supporting continuity of products and services; managed technical support resources required to meet service-level agreements.
Engage stakeholders to assess business needs and translate requirements into TEMPeffective VoIP technology platforms; align all development and administration efforts with teh business expectations of stakeholders.
Plan system design and implementation projects and assist all project participants throughout technology development initiatives that include VoIP system development, upgrades, and configurations that significantly improve services.
Collaborate with cross-functional teams responsible for managing teh system development lifecycle (SDLC), coordinating all aspects of requirements gathering system specification, development, testing, and implementation of new systems to production environments.
Ensure that internal standards were achieved for service provisioning and fault handling, and document all engineering, design, and implementation information to achieve a standard for future VoIP initiatives.
Establish and integrate technology management policies to improve enterprise performance and mitigate threats to service continuity.

Confidential, Herndon, VA

Network Operations VoIP Engineer

Responsibilities:

Conducted VoIP technical development and engineering processes, providing full-service technical support aligned with business objectives.
Performed incident management, problem management, diagnosed outages, and escalated technical support cases, working to resolve VoIP system outages in a timely manner.
Provided technical and operational expertise in all aspects of technical design, management, and ongoing administration of business-critical VoIP systems.
Engaged and managed strong business relationships with internal and external customers, ensuring high levels of service, response, and teh overall success of technical strategies.

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Senior Engineer, Voip Network Resume

Herndon, VA

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