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Senior Production Support Engineer Resume

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Piscataway, NJ

SUMMARY

  • Over 14 years of experience with Java Technologies in Analysis, Design, Development, Testing, Implementation and Maintenance Supporting of large scale web and distributed systems.
  • Couple of years of experience in leading Teams, providing assistance to QA teams and mentoring junior developers.
  • Strong planning, problem solving, effective decision making, influencing, continuous improvement, relationship building and stakeholder management skills
  • Extensive domain knowledge in Retail and Investment Banking, Insurance, Talent Management, Retail Business and Manufacturing.
  • Skilled Information Technology Professional specializing in Java, J2ee, Struts Framework, MVC, JSP, Spring MVC, Hibernate, Design Patterns, JMS, XML, XSLT, JavaScript, J - Unit, SQL Server and Oracle, Eclipse, IBM WebSphere & Apache Tomcat, Jboss, Ant/Maven, Selenium Web Driver and UML.
  • Extensive experience in defect logging tools such as HP Quality Center and JIRA.
  • Extensive experience in SalesForce incident management tool.
  • Hands on experience in working with different monitoring tools such as Kibana, SiteCatalyst, Tleaf, Dynatrace, AlertSite.
  • Expertise in source control tools such as Stash, GIT, SVN, StarTeam, Clearcase and MKS Integrity Client.
  • In depth knowledge in OOPS, OOAD Concepts.
  • Expertise in WebSphere, Apache Tomcat and JBoss.
  • Experience in TDD (Test Driven Development) using JUNIT.
  • Worked in Agile (Scrum) and Waterfall SDLC Methodology.
  • Excellent analytical, debugging and problem solving skills.
  • Result oriented team lead with ability to learn and implement the latest technologies.
  • Extensive experience in implementing SDLC & QA methodologies.
  • Experience in System Analysis, UI design, application development, unit testing, program debugging and Technical documentation.
  • Experience in SLA, Software Change Request (SCR).
  • Extensive experience in Peer Review, Peer Programming, Status monitoring and Work flow management.
  • Knowledge in web Services SOAP, WSDL.

TECHNICAL SKILLS

Web Technologies: Core Java/ J2EE, JMS, Struts Framework, Spring MVC, Hibernate, JSP, J-Unit, DAO, XML, XSLT, HTML and CSS, Ant/MAVEN.

Scripting Languages: JavaScript.

Web Servers: Apache Tomcat.

Application Servers: IBM WebSphere 5.1, 6.1, Tomcat and JBoss.

Operating Systems: Windows 7/Vista/XP/NT/Server, UNIX.

Languages: Java, C++, C.

Databases: RDBMS-Oracle, SQL Server, MySql and MS-Access.

IDE & Tools: Eclipse, My Eclipse, RAD, WSAD, Toad, VSS, MKS Integrity ClientNetBeans6.5, SalesForce, Jira CVS, SVN, Selenium IDE & HP Quality Center

PROFESSIONAL EXPERIENCE

Confidential, Piscataway, NJ

Senior Production Support Engineer

Responsibilities:

  • Leading daily stand up calls with support, QA and Development.
  • Actively involved in identifying RCA (Root Cause Analysis) for critical problems viz. Infrastructural, Application related etc.
  • Responsible for issues resolution strictly adhering to SLA.
  • Responsible for monitoring reporting tools such as Kibana, SiteCatalyst and Tleaf to keep ourselves one step ahead in addressing any critical issues before they are reported.
  • Keeping track of incident/ problem ticket SLAs via ServiceNow application.
  • Recording, creating and circulating Daily/ Weekly status reports to higher management.
  • Understanding minute details of the Work Order from business provide quote in man hours.
  • To mentor and monitor team members.
  • Responsible for Development and Support of the application to satisfy customer requirements.
  • Defect Analysis.
  • Involved in Code Review by using Eclipse Checklist and Tested modules using J-Unit.
  • Used version control tool SVN, Git.
  • Providing round the clock support to Dev teams during major releases or flash ship launches for major manufactures such as iPhoneX launch.
  • Defining Best Practice & Processes for the team

Environment: Java Production Support, Java/JEE, SVN, GIT, Kibana, Elasticsearch, Sitecatalyst, Tleaf, Dynatrace

Confidential, Baskin Ridge, NJ

Senior Service Coordinator/Senior Production Support Engineer

Responsibilities:

  • Being a Service Coordinator, I was responsible for coordinating between business and local as well as geographically located Development, QA and Support teams.
  • Leading daily stand up calls with all the involved teams including support, QA and business.
  • Presenting monthly matrix to senior management
  • Actively involved in identifying RCA (Root Cause Analysis) for critical problems viz. Infrastructural, Application related etc.
  • Responsible for issues resolution strictly adhering to SLA.
  • Responsible for interacting with Third party vendors to manage SSO partnership.
  • Keeping track of incident/ problem ticket SLAs via ServiceNow application.
  • Owner of Change Management process creating and getting approvals for release related Change Tickets.
  • Recording, creating and circulating Daily/ Weekly status reports to higher management.
  • Supporting the Work Order implementation process by participating in the analysis of technical application requirements.
  • Understanding minute details of the Work Order from business provide quote in man hours.
  • Responsible for keeping system test environments up and running by deploying respective branch code using Anthill Pro, XL Deploy.
  • To mentor and monitor team members.
  • Responsible for Development and Support of the application to satisfy client requirements.
  • Involved in Build Release process, deployment process, supporting & maintenance of the applications.
  • Defect Analysis.
  • Involved in Code Review by using Eclipse Checklist and Tested modules using J-Unit.
  • Used version control tool SVN, Git.
  • Involved in monitoring various applications/ servers with the help of tools like DCRUM, Dynatrace, and Splunk.
  • Defining Best Practice & Processes for the team

Environment: Java Production Support, Java/JEE, SVN, GIT, DCRUM, Dynatrace, Splunk

Confidential

Senior Application Analyst

Responsibilities:

  • Involved in client interactions to help consultants implement and configure product as per client requirements and configuration.
  • To mentor and monitor team members.
  • Leading daily discussion calls with all the involved teams including architect, support, QA and business. Presenting monthly matrix to senior management
  • Recording, creating and circulating Daily status reports to higher management
  • Responsible for Development and Support of the application to satisfy client requirements.
  • Supporting the technical design process by participating in the analysis of technical application requirements.
  • Responsible for managing Source control as an admin and performing continuous integration builds using Jenkins.
  • Involved in the project development and maintenance using Core Java, JMS, J2EE, Spring MVC and Oracle database.
  • Involved in Build Release process, deployment process, supporting & maintenance of the applications.
  • Bug fixing, Defect Analysis.
  • Involved in unit testing using Selenium Web Driver
  • Creating, executing and documenting the tests necessary to ensure that an application or technical environment meets performance requirements (technical, functional, user interface) and prepared functional specifications and Technical Documents.
  • Involved in Code Review by using Eclipse Checklist and Tested modules using J-Unit.
  • Used version control tool SVN, Git, Stash.
  • Responsible for issues resolution strictly adhering to SLA.
  • Defining Best Practice & Processes for team.

Environment: Core Java, JMS, Hibernate, SOAP Web Services JSP, DAO, MVC, HTML, JavaScript, JDBC, Log4j, CSS, XML, XPATH,UML, SQL scripting, Selenium IDE, ORACLE, Mach-II, ECLIPSE & Apache, JBoss, UML, Ant, Maven, SVN, Git, SalesForce, Jira and J-Unit.

Confidential

Lead Onsite Co-ordinator

Responsibilities:

  • To interact with onsite client and understand application requirements.
  • Document client requirements and delegate to onsite and off-shore teams for implementation.
  • To lead a team, mentor team members, provide status updates to higher management.
  • Part of an Application Development, Support team and working in Agile environment.
  • Supporting the technical design process by participating in the analysis of technical application requirements.
  • Involved in the Project Development using Core Java, JMS, PL/SQL scripting & Aviva SDK.
  • Involved in Build Releases, deployment, supporting & maintenance of the applications.
  • Maintaining & providing user support. Bug fixing, Defect Analysis.
  • Creating, executing and documenting the tests necessary to ensure that an application or technical environment meets performance requirements (technical, functional, user interface) and prepared functional specifications and Technical Documents.
  • Involved in Mentoring team.
  • Involved in Code Review by using PMD tool and Tested modules by J-Unit.
  • Involved in unit testing using Selenium Web Driver.
  • Used version control tool StarTeam.
  • Responsible for issues resolution strictly adhering to SLA.
  • Responsible for CR preparation for new developments (Estimation) and Enhancements.
  • Involved in two servers migration work and worked with RDBMS-Oracle (WAS 5-WAS 6)
  • Participated in application designing by using Business Delegate Design pattern and responsible for Build Management by using Ant.
  • Good understanding of TCP/IP, HTTP, SSL, HTTPS protocols

Environment: Spring Framework, Hibernate, JSP, Servlets, JMS, DAO, MVC, Struts Framework, HTML, XSD, JavaScript, Jdbc, Log4j, Core JAVA, JMS, CSS, XML, UML, SQL scripting, ORACLE, ECLIPSE, IBM Web Sphere & Apache Tomcat, UML, Ant, Star Team and J-Unit.

Confidential

Senior J2EE Developer

Responsibilities:

  • Responsible for Complete Application Development and testing program modules that meet design specifications.
  • Involved completely in Project Development using Struts Framework & Hibernate.
  • Involved in Build Releases, deployment, supporting & maintenance of the applications.
  • Creating, executing and documenting the tests necessary to ensure that an application or technical environment meets performance requirements (technical, functional, user interface) and prepared Technical Documents.
  • Involved in mentoring junior team members, understanding and analyzing the business requirements.
  • Involved in Code Review and Tested modules using J-Unit.
  • Responsible for CR preparation for new developments (Estimation) and Enhancements.
  • Involved in two servers migration work and worked with RDBMS-Oracle, sqlserver2005.
  • Responsible for Build Management by using Maven.

Environment: Java, J2EE, Spring, Hibernate, JSP, Servlets, DAO, MVC, Struts Framework, HTML, JavaScript, JDBC, JAVA, J2EE, CSS, XML, SQL, ORACLE, ECLIPSE, RAD, HP Quality Center, MKS Integrity Client, IBM Web Sphere, UML, Maven, Ant Build.

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