SUMMARY

• Skilled Network Engineer, experienced in local and wide area networks (LAN/WAN)
• Skilled 24x7x365 Network /Security Operations Engineer
• A result - oriented professional, with broad experience in technical services and a reliable team player with excellent communication, interpersonal relations and leadership skills
• Skilled in professional, courteous, verbal and written communication, Skilled in problem solving/troubleshooting, ability to perform root cause analysis on various types of mobile device connectivity problems
• Ability to demonstrate leadership in a dynamic environment, Ability to create technical requirements documentation
• Ability to handle Tier II/III level escalations from start to finish, Ability to establish and maintain TEMPeffective working relationships with staff and clients
• Ability to succeed as a team player in a fast-paced environment
• Ability to work independently with a significant “attention to detail, TEMPeffectively communicating with teammates and managers, re: workflow and scheduling

TECHNICAL SKILLS

• Cisco routers and 7500 series with Cisco pix firewall
• Cisco catalyst switches 6509 series.
• FWF-60D Wireless Versions
• FG-90D UTM Series
• FG-100D UTM Series
• New FWF-30D Wireless UTM
• Juniper SRX Series
• SSG Series and WLA series
• Cisco Meraki MX Series
• MR Series
• MV Series
• MC series.
• VLAN management
• Trunking and ether channeling
• RIP
• EIGRP
• OSPF
• BGP
• DMZ
• TCP/IP
• VPN
• IPSEC
• Frame Relay wireless
• HSRP
• ACL
• ATM 802.11b 802.11g 802.1Q
• VoIP
• DMVPN
• DNS
• DHCP
• Office 365
• Active Directory
• TACACS+
• RADIUS
• Solarwinds

PROFESSIONAL EXPERIENCE

Confidential

Network Engineer II

Responsibilities:

• Remote management for over 9000 retail stores network infrastructures within teh United States and Canada (Ongoing)
• Responsible for developing and documenting processes to standardize Operational Acceptance testing of Networking Implementation
• Perform log management and threat analysis set up and fine tuning
• Threat Detection and response
• Threat Exposure Management
• Identity & Access Management
• Data Protection
• Design and architect tool for optimization
• Perform daily operation real-time monitoring, analysis and resolution of security events multiple sources including but not limited to events from security information Monitoring tools
• Test and Turn-up (T&T) procedure for a Chain wide rollout of wireless 4G LTE Cellular failover network (Ongoing)
• Responsible for developing and documenting processes to standardize Operational Acceptance testing of Networking Implementation
• Perform log analysis, use of IDS/IPS and signature technology
• Manage and maintain SLA’s agreed with our customers
• Monitored SLAs for responsiveness and coverage. Provide regular reports and statistics for service line management
• Troubleshoot and fine tune teh SecureVue EIQ and McAfee Enterprise Security Manger (ESM) deployment to ensure utmost availability and performance; This includes analyzing errors and system information, executing system utilities developing and implementing potential automation and performing configuration modifications for resolution
• Create and optimize alerting, reporting and advanced dashboards for SecureVue EIQ and McAfee Enterprise Security Manger (ESM) tool and other reporting tools
• Participate in an on-call rotation to provide emergency support
• Configuration /deploying and troubleshooting of Firewalls - Palo Alto, Check Point, Cisco ASA, Fort iGATE, Cisco ACS
• Incident reporting and Risk monitoring with Sourcefire, ESM
• Managed F5 Networks BIG-IP Local Traffic Manager 2000S Load Balancing Device in Multi BT Mars sites
• Remote Management of Various Network Head-ends/VPN tunnels/Data Center (Ongoing)
• Monitoring servers, load balancers and firewalls using suite of monitoring tools
• Configuration and management of out of box Fortinet and Palo Alto Firewall devices
• Managed Multi-site wireless infrastructure
• Implementations of network traffic analysis, remote access methods and systems, stateful inspection firewalls, encryption, authentication and authorization technology
• Relocation, replacement and configuration of Cisco Routers and switches.
• Provided tier 2/3 technical support services to end clients
• Participated in 24/7 on-call emergency schedule, responding to both platform and software outages
• Troubleshooting complex LAN network related issues on L2 and L3 Switches
• Cisco and AVAYA IP phone configuration, troubleshooting call quality issue, updating QOS switch port configlets for over 800 devices
• Troubleshooting complex WAN network related issues on Cisco, Juniper and Fortinet devices.
• Liaising with L1 NOC Support and Team Account Leads, Telco and various corporate clients through a series of actions, over teh telephone to halp set up systems or resolve issues
• Experience with EMC Smarts Network Protocol Manager
• Experience with Clarify/Service Now ticketing system
• Worked with EMC voyence configuration management tool

Confidential, Arlington, Texas

Network Engineer/Remote NOC Engineer

Responsibilities:

• Team Member, Network Re-Design, configuration and management of 51 Branches of merged Viewpoint Bank and Texas Legacy Bank
• Provided tier 2 technical support services to Junipers end-user enterprise, carrier, and service provider customers
• Supported Netscaler utilizing firewalls and content filtering, also formulated Citrix based policies for Netscaler app. worked with Citrix XenApp in various projects
• Monitored bandwidth and network activity by analyzing information provided to ensure efficient and TEMPeffective network operations (HP Openview, Solarwinds, NetIQ)
• Configuration of Cisco Switches - Platform: Cat3550, Cat2950
• Performed technical application and infrastructure security vulnerability assessments across a wide range of IT systems, including applications, wireless and wired networks
• Racking, stacking, installation and configuration of Catalyst 3560 P.O.E switches in multiple enterprise networks
• Worked with Fiber-Optic technicians to install a multi-mode fiber cable (Micro core/Micro single mode fiber cable), while verifying teh fiber cables met or exceeded certain specifications, exact termination, labelling and testing were carried out
• Developed project plans for IT services implementation and best management practices to oversee teh basic demand for efficient information
• Provision of escalated support services for systems engineers and PC technicians within teh organization
• Performed numerous functions of Cisco equipment life cycle: receiving, part identification, testing, RMA, upgrade, configure, storage and deployment
• Project management of Local Area Network installations, Wide Area Networks and Existing Enterprise Network Optimization
• Upgraded Cisco hardware using telnet and other application tools for local and remote configuration
• Created, managed and secured Azure Storage for a mid-range network infrastructure
• Configured Fortinet (FortiWifi 80CM), Fortinet (100D P.O.E) via FortiManager (3000C)
• Configured Cisco ISE and switches to authenticate and authorize devices and users
• Wrote MOP’s for a step-by-step sequence of actions to be executed by teh maintenance/operations technicians in Confidential Group
• Created and implemented BOM’s (Bill of Materials) Enterprise Networks

Confidential, Cedar Hill, Texas

IT Technical Support /Network Analyst

Responsibilities:

• Installed and configured computer hardware operating systems and applications
• Troubleshooting system and network problems, diagnosed and solved hardware or software faults
• Web & technical TCP/IP support/Basic network administration/maintenance
• Monitored teh Network Monitoring System and responded to system generated alerts as needed
• Researched and documented program errors, recorded all issues in teh CRM software system
• Participated in tactical and operational planning of vulnerability assessment activities
• Contributed to Enterprise security team TEMPeffectiveness by accomplishing additional security related results as needed
• Installation of IDE cables, hard drives, SATA drives and Ethernet cables
• Physical installation of network assets (me.e. switches, routers, firewalls, network tools & testing devices) in network closets and data center network cabinet
• Monitoring and maintaining computer systems and networks
• Cable management, racking, stacking and layer 1 & 2 connectivity establishment

Confidential

Head Technical Support /Procurement

Responsibilities:

• Network infrastructure and technical support
• Procurement, supply and installation of security equipment, closed circuit camera (Dome, Bullet, discreet desk boards, outdoor day/night, Network/IP and wireless cameras)
• Provided application support services to users regarding usage and issues of all supported software for Huawei Smart Phones
• Maintained key relationships that resulted in continual client purchase of annual multi-million Naira support contracts
• Following diagrams and written instructions to repair a fault or set up systems
• Monitoring and maintaining computer systems and networks
• Troubleshooting server, network and hardware problems
• Documentation of operating procedures and process improvements
• General support for Windows, applications, printers, and peripherals
• Provide technical support & training to end users on a variety of issues and installed devices/equipment