PROFESSIONAL EXPERIENCE

Administrative Assistant

Confidential

Responsibilities:

• Welcomes patients and visitors by greeting patients and visitors, in person or on the telephone; answering or referring inquiries.
• Optimizes patients' satisfaction, provider time, and treatment room utilization by scheduling appointments in person or by telephone.
• Keeps patient appointments on schedule by notifying provider of patient's arrival; reviewing service delivery compared to schedule; reminding provider of service delays.
• Comforts patients by anticipating patients' anxieties; answering patients' questions; maintaining the reception area.
• Ensures availability of treatment information by filing and retrieving patient records.
• Maintains patient accounts by obtaining, recording, and updating personal and financial information.
• Obtains revenue by recording and updating financial information; recording and collecting patient charges; controlling credit extended to patients; filing, collecting, and expediting third - party claims.
• Maintains business office inventory and equipment by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies; verifying receipt of supplies; scheduling equipment service and repairs.
• Helps patients in distress by responding to emergencies.
• Protects patients' rights by maintaining confidentiality of personal and financial information.
• Maintains operations by following policies and procedures; reporting needed changes.
• Contributes to team effort by accomplishing related results as needed.

Administrative Assistant

Confidential - Bridgeport, CT

Responsibilities:

• Maintained front office operations for alignment with Company objectives to streamline the work flow enhance service.
• Operated high volume phone system and maintained daily direct and indirect client relations operations including as point of contact for client and handling high volume phone system and scheduling appointments.
• Responsible for practice finances including verification of client health Insurance verification and office expenditures.
• Created client charts, coded, changed client accounts and scan assessment and packets folders into tier.
• Communicate with Physician, Clinicians, medical record, clients and client family to effectively meet client needs.
• Conduct monthly telephone contact with clients to provided client with follow up appointment.
• Prepare PCP Reports daily and CTBH reports.

Operation Management Specialist

Confidential - Watertown, CT

Responsibilities:

• Managed operations of the company overseeing daily services to customers.
• Performed supervisor duties, time cards, driver follow - ups, package tracking, will calls, customer services, shift end reports, employee relation, interoffice email and conference calls.

Housekeeping Supervisor

Confidential - Hamden, CT

Responsibilities:

• Motivated staff to excel in performances.
• Implemented disciplinary actions on staff as needed.
• Maintained logs of daily assignments.
• Resolved family and residence complaints regarding maintenance and cleanliness.
• Provided patients and families with emotional support and instruction in areas such as infant care, independent living, and adaptation to disability and illness. Entertain, conversed with, and read aloud to patients to keep them mentally healthy and alert.

Administrative Assistant/Sales

Confidential - Woodbridge, CT

Responsibilities:

• Provided administrative support to office manager.
• Aided executive in staff capacity by coordinating office services.
• Studied management methods in order to improve workflow, simplify reporting procedures and implement cost reductions. Called perspective customers and tried to sell them company products.
• Analyzed jobs to delimit position responsibilities for use in wage and salary adjustments, promotions and evaluation of workflow.

Teller/Customer Service Representative

Confidential - New Haven, CT

Responsibilities:

• Greeted customers, received and disbursed money.
• Kept records of money and negotiable instruments involved in financial transactions.
• Received checks and cash for deposits, verified amounts and examined checks for endorsements.
• Cashed checks after verification of signatures and customer balances.
• Entered customers' transactions into computer and issued computer - generated receipts.
• Placed holds on accounts for uncollected funds.
• Ordered daily supply of cash and counted incoming cash. Sold money, and assisted with many other related tasks.

Teller/ Banker

Confidential - Bridgeport, CT

Responsibilities:

• Greeted customers, received and disbursed money.
• Kept records of money and negotiable instruments involved in financial transactions.
• Received checks and cash for deposits, verified amounts and examined checks for endorsements.
• Cashed checks after verification of signatures and customer balances.
• Entered customers' transactions into computer and issued computer - generated receipts.
• Placed holds on accounts for uncollected funds.
• Ordered daily supply of cash and counted incoming cash.
• Sold money, and assisted with many other related tasks.