Service Delivery Consultant - Middleware Engineer Resume - Hire IT People

OBJECTIVE

Seeking a position in a dynamic professional environment where I can utilize my creativity, innovative, and logical thinking along with my technical skills to the best, and have the opportunity to upgrade my knowledge about the new and trends in sector

TECHNICAL SKILLS

PROFESSIONAL EXPERIENCE

Confidential

Service Delivery Consultant - Middleware Engineer

Responsibilities:

Level 2 Middleware support that receives troubleshooting escalations from Level 1 support.
Production incident/defect tracking
Attend bridge calls to troubleshoot incident related issues/change related tasks
Implement/Troubleshoot change related tasks/issues
Implement change request on their respective schedules while communicating with users and other analysts
Performs system health-check/refresh as per procedure
Monitoring and investigation of logs
Report generation
Performs trouble shooting, incident response in a timely manner
Create and maintain documentations for middleware installations, changes and upgrades
Coordinate with vendors and support team on problem resolution.
Provides maintenance and support live applications and services.
HP Quality Center
Knowledgeable in UNIX command and navigation