Field Technician/ analyst Resume

SUMMARY

Site Configuration Technician, Field Analyst Engineer and IT Specialist with 20+ years of experience as a computer and technology repair technician.
Proficient with troubleshooting, technical support, updating hardware & software and operating system roll over with strong customer service experience.
Seeking to work in a professional atmosphere in which my certifications, experience and education be utilized for potential growth in today’s work environment in Information Technology or Computer Repair Technology.

TECHNICAL SKILLS

OPERATING SYSTEMS: Microsoft Windows10, 8, 8.1, Windows 7, Windows XP, Windows Vista, MAC OS10/OSX

SOFTWARE: Microsoft Windows Server 2008/ Active Directory, Microsoft Office 2003/2007/2010/2013 , Nessus, PGP Desktop, VMWare, Snort, VPN, AS 400 mainframes

PROFESSIONAL EXPERIENCE

Confidential

Field Technician/ analyst

Responsibilities:

This has a wide area of expertise, from reimaging desktops to laptops, virus removal, OS upgrades, and setup of email accounts on mobile devises.
Have done Refresh projects, such as setup, and change out of existing hardware, printer’s computers, etc.
Installation and termination of Fiber Optic Cables.
Worked on fiber optic cabling upgrade.

Confidential

Field Technician/ analyst

Responsibilities:

Provides Service Desk Support by, supporting users in diagnosing, reporting and resolving or correcting hardware and software problems.
Installs, maintains and troubleshoots hardware and software according to company standards - reconfigures existing systems and/or performs system upgrades as required Logs all issues with appropriate documentation as requested by Level II and III support teams Route calls to appropriate support teams as per described troubleshooting steps Monitor and escalate issues until resolution, closure or the appropriate group has accepted Maintain current knowledge of support knowledge provided through training and the Knowledge Base.

Confidential

IT Support

Responsibilities:

Providing it technical support for all Confidential ’s personnel to include students and contractors,
Daily support to include ad administrations, MS Office setup and support, network printer problems
Use of Ticketing System for daily resolution and data base input.

Confidential

IT Tech

Responsibilities:

Performed interviews for Doctors/Rn for upgrades to dual authentication using DUO mobile, and Citrix Receiver,
Installed and configured IPhone, Ipad’s, Android PHONE’S, TABLET’S, MacBook’s, Laptops, and Desktops, for access from home or work site.

Confidential, Louisville KY

PC/ MAC TECH

Responsibilities:

Perform A wide area of expertise, from reimaging desktops to laptops, virus removal, OS upgrades, and setup of email accounts on Mobile devices.
Have done Refresh projects, such as setup, and change out of existing hardware, printer’s computers, etc.
Work as an Independent contractor on call to residential, and business clients, to repair PC and MAC.

Confidential

IT support

Responsibilities:

Performed daily IT support for entire warehouse, to include AD administration, WMS support,
Desktop/ Laptop Configuration, MS Office setup and support, support of hand held scanners, and maintained all computers, label printers, printers throughout the plant.
Dell systems certifications, daily use of Dell KACE ticketing system, and Demand made WMS.

Confidential

Onsite Configuration Technician

Responsibilities:

Desktop/Configuration Technician duties included team support a large MFG facility in Louisville, KY. Provided a major roll over from
Windows XP to Windows 7 and provided support to end users. Performed desktop support for GE, including change out and setup of new hardware and software. Performed validation of updated software.

Confidential

File Clerk/ Work Study

Responsibilities:

Performed claims folder search and expedited duties for the Files Activity of the Service Center.
On a daily basis, collected, reviewed and listed, in terminal digit order, all unattached mail for which claims folders have not been located by the file clerks.
Knowledge of the terminal digitsys and station target equipment.

Deployment Engineer

Confidential

Responsibilities:

Performed desktop support for Confidential Bank to include change out and setup of new hardware and software. Performed validation of updated software and hardware. Worked as an independent contractor.

Confidential, Louisville KY

Senior Repair Technician

Responsibilities:

Troubleshot inspection and repair of Dell and Nokia products and setup and burn in process of these units.
Senior Tech duties involved overseeing the burn in process and provided support to the lower level techs in the repair phase of the firewalls and servers, to include repairs and upgrade quality control.

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