SUMMARY

• I am an industry specialist with more than six years of experience purchasing, planning, and executing processes in budgetary and accounting needs.
• I have expertise in analyzing, tracking and improving company processes and implementing change initiatives.
• I have further experience conducting risk analysis, creating product roadmaps, producing analytic products, identifying company gaps and requirements, and reporting findings to senior leadership for decision - making purposes.
• I am Integrity-driven professional with the following capability service areas:

PROFESSIONAL EXPERIENCE

Confidential

Finance Technician

Responsibilities:

• Researches funding inconsistencies to correct and maintain account balances.
• Establishes and manages yearly interagency contracts.
• Supports field staff throughout the nation with accounting operations, with a special focus on the North Atlantic and Midwest regions.
• Corrects cost accounting codes to prevent rejections in accounting software.
• Processes over 1100 purchase requests from the field each month with 99% accuracy.
• Reports violations and works closely with staff to work on resolutions to remedy the situation and prevent future occurrences.
• Generates initiatives with management to preserve morale among staff.
• Maintains and updates all forms and processes needed for various administrative tasks.
• Assists field staff to guarantee and prevent any delinquent accounts, charges, or funds.
• Aids in analyzing organizational reports and presented significant findings, such as abnormal balances of dollar amount s outside of the norm to the Chief of Finance.

Confidential

Administrative Assistant

Responsibilities:

• Served as the primary liaison between patients and nursing staff and doctors.
• Analyzed, verified, and updated patient data such as addresses, contact information, and insurance coverage.
• Developed detailed daily analytic reports for senior leadership.
• Maintained and managed over 10,000 patient records for continuity of information and quality assurance.
• Checked in and provided customer outreach for 100+ patients every day in a courteous and professional manner.
• Called patients to remind them of upcoming appointments to ensure efficient processing.
• Notified all levels of staff in the clinic of any changes in administrative procedures to provide positive, timely and accurate patient experience.
• Maintained and updated all forms needed for various administrative tasks.
• Was responsible for scheduling 200+ appointments every week with 99% accuracy.

Confidential

Product Manager

Responsibilities:

• Advised company of vending opportunities across the country, along with cost/risk analysis on these proposals.
• Solely responsible for the purchasing, analysis, and sale of two product lines within the company.
• Initiated and maintained connections with various external agencies to facilitate purchasing and boost marketing performance.
• Created product roadmaps for company products by analyzing market trends and demands.
• Analyzed relationships with agencies, success rate of weekly events, and gaps in sales/marketing programs to help form future business plans.
• Presented analytic findings to senior management for decision-making purposes.
• Oversaw new employees and trained them on customer service, product lines, inventory management, safety standards, and industry practices.
• Trained team in new products so entire staff was able operate on their own with minimal assistance.
• Shipped and received several thousand orders, while maintaining 99.9% positive feedback.
• Created organizational systems for products to enable staff to quickly and accurately locate any orders that came through when I was not available.
• Scheduled, created, and ran several weekly events for customers to participate in. Some of these events reached 50+ participants and created repeat customers, thus enabling greater sales in store.
• Generated new shipping standards to save on shipping costs while meeting customer expectations on time and cost.

Confidential

Project Manager

Responsibilities:

• Tracked, analyzed, and updated daily price changes of 2,000+ inventory items due to market changes.
• Screened and organized over 1,000,000 items to identify any inventory back logged products.
• Led and organized independent contractors for short term projects based on company needs.
• Trained new staff in order to familiarize them with company standards.
• Created new sale items to diversify and maximize company profits.
• Identified and maintained new product lines in order to prevent stagnation with sales and developed roadmaps for each product line.
• Verified outgoing inventory to ensure customers received products up to industry standards.
• Guided different company sections on inventory management and efficiency.

Confidential

Store Manager

Responsibilities:

• Processed daily transactions and analyzed data through weekly reports to anticipate future orders.
• Tracked the flow of products to satisfy the needs of the company and end user.
• Shipped and received 50-100 orders each day and communicated with customers on orders.
• Assisted on the onboarding training for new employees in all facets of the company.
• Created and applied organization systems for faster retrieval of products to be shipped. Streamlined order and shipment processes.
• Provided outstanding customer service to all customers. Maintained a 99.7% rating with end users.
• Ordered products from distributors based off the company’s supply needs, conventions and special orders.

Confidential

Training Supervisor/Administrative Assistant

Responsibilities:

• Provided detailed reports on training requirements and advised manager on critical job tasks and prerequisite skills needed to fulfill unit missions in light of organizational structure.
• Maintained statistical data for training requirements and core skill sets of work roles within the office, identifying tasks to be trained, and ensuring 100% attainment of training objectives.
• Consulted with branch and division chief on manpower training strategies and liaised with external organizations to ensure culmination of training plans.
• Managed databases and learning management systems to ensure accurate reporting and tracking of training requirements, ensuring 100% of personnel completed required training.
• Facilitated specialty training programs such as benefits administration, educational opportunities, suicide prevention, and a myriad of other topics on a recurring basis.
• Corresponded with senior personnel on policies and procedures, organizational structure, and manpower and personnel requirements, providing detailed information on manpower and skill-set shortfalls and overages.
• Supervised and managed administrative activities and information flow to establish efficient daily functions of personnel records, pay, promotion, separation, attendance, performance tracking, and travel expenses.
• Ensured compliance with all reporting and procedural requirements, including but not limited to the authoring and submission of Plan of Action and Milestone, Monthly Status Reports, In-Process Reviews, Requests for Information.
• Managed and performed official correspondence, data maintenance and management, and a variety of personnel documentation that included pay, entitlements, merit recognition, travel authorizations and expenses.
• Assisted in the creation and oversight of new, widespread physical training programs
• Maintained and supervised living spaces for staff that required safe and friendly living arrangements