Sales Force Admin Resume
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San Jose, CA
OBJECTIVE
- Salesforce Administration expert who is able to maximize existing Salesforce applications and integrate them into an existing sales system. Proficient in troubleshooting Salesforce configure Salesforce applications and able to work with a variety of database tools. Brings extensive computer database and hardware technical skill into the world of Sales force Administration
SUMMARY
- Having total 20 years of IT with 2 years of Salesforce experience.
- 2 years of experience in Salesforce.com CRM.
- Salesforce technical administration
- Integrated SQL database functions with Salesforce applications
- Trained sales force and management on application functions
- Salesforce Admin (201) and Salesforce Platform developer 1 certified.
- Worked on Salesforce CRM Configurations and Customizations.
- Worked on Objects, Relationships, Page Layouts, Record Types, Workflow Alerts, Approval process and Validation Rules.
- Good experience in Creating Roles, Profiles and defining sharing & security rules.
- Fast learner & can quickly adapt to new technologies.
- Proficient communication skills and team player.
PROFESSIONAL EXPERIENCE
Confidential, San Jose, CA
Sales force Admin
Responsibilities:
- Currently working with Salesforce.com configuration, maintenance, reports & dashboards, data tracking, data processing, De - Duping.
- Interacted with various business user groups for gathering the requirements for Salesforce implementation and documented the Business and Software Requirements
- Worked with various salesforce.com objects like Accounts, Contacts, Leads, Campaigns, Reports and Dashboards.
- Created page layouts, search layouts to organize fields, custom links, related lists, and other components on a record detail and edit pages.
- Created workflow rules and defined related tasks, email alerts, filed updates to implement business logic.
- Created Custom Fields, Custom Reports, Field help, Custom Formulas, and Field History Tracking.
- Defined Workflows and set up Workflow Rules, Tasks and Alerts and created Workflow Approvals.
Confidential
Salesforce Administrator
Responsibilities:
- Developed custom objects, custom fields, custom Tabs, Field dependencies and Validations.
- Implemented workflow rules, approval process and actions.
- Designed various Visual force Pages for Customization.
- Worked on Designing of Custom Reports, Report folders, and Report extractions to various formats, and generated dashboards as per client and application requirements.
- Perform administrator functions such as user management, profiles, roles, permissions, and assignment rules
Confidential, Atlanta, GA
Salesforce Admin
Responsibilities:
- Defining new custom fields and utilize existing SFDC fields to capture data
- SFDC Configuration: Custom fields, Field Dependencies, Page Layouts, Record Types, Roles/Profiles, etc.
- End User Training
- Interacted with various business user groups for gathering the requirements for Salesforce implementation and documented the Business and Software Requirements.
- Worked on various Salesforce.com standard objects like Accounts, Contacts, Cases, Opportunities, Products, Opportunity Line Items, Leads, Campaigns, Reports and Dashboards.
- Created Custom objects to build new application functionality in the Salesforce.com.
- Created workflow rules and defined related tasks, email alerts, filed updates to implement business logic.
- Created email templates, approval processes, approval page layouts and defined approval actions on them to automate the processes.
- Created new user accounts and configure Salesforce.com to fit security needs at the user and organization levels.
- Created Custom Profiles, Public Groups and Roles to distribute user rights and functionality.
Confidential
Business Analyst/Tester
Responsibilities:
- Confidential is a multinational financial corporation. Confidential ’s GENESIS project is about creating a centralize data warehouse with a purpose of storing and restoring data when needed.
Environment: SQL Developer 11G, Quality Centre, Operation Console, TIBCO, RUP, Rose, AGILE, ETL, MS Project, SQL Server, Oracle, MS Word, MS Excel