SUMMARY

• Excellent understanding of SDLC success factors.
• Establish environment management practices to ensure configuration consistency.
• Motivational and inspirational leadership as well as management skills.
• Ability to take initiative, ownership, and accountability for my actions as well as task performed.
• Capable of working independently, with little need for supervision as well as excellent team player.
• Exceptional ability to articulate myself in written and verbal interactions as well as via computerized documentation.
• Highly professional, self - motivated, quick learner with the ability to multi-task, prioritize multiple concurrent projects while working very efficiently under pressure within a high pace work environment.
• Results oriented including the ability to understand as well as analyze problems, while embracing creative and new ideas to get complete projects done well.
• Tenacity and self-reliance to learn (including from others) in addition to familiarize myself with IT & software development industry’s new technologies as well as best practices.
• Perform IT Network skills such as servicing, maintaining network hardware; SCCM, OS software upgrades (Windows XP-10, and Mac), server 2012r2 (virtual box experience), on site, remote desktop, mobile devices, laptop (PC and Mac/Apple) support, VPN, analysis, diagnosis, installation, data backup, recovery, information security, repairs, and updates.
• Tenacity and self-reliance to learn (including from others) in addition to familiarize myself with IT & software development industry’s new technologies as well as best practices.
• Incorporated binary search, random number generators, database, and computations APIs to search, generate and retrieve data for applications created within aforementioned programming languages.
• Administrative assistance skills including receipts, appointments, computations (revenue and expenses), inbound, outbound calls as well as the ability to secure and acquire consistent cliental.

TECHNICAL SKILLS

Hardware: Skilled in modems, routers, printers, switches, CAT5, 6, fiber optics, and servers

Protocols: Proficient in TCP/IP, FTP, SFTP, SSH, HTTPs, SMTP, IMAP, POP3, and DNS

Languages & Libraries: HTML5, PHP, CSS3, MYSQL, C#, C++, .Net Framework, WCF, WPF, AS3, Python3, Java, AngularJS, Spring Boot, Node.js, Ruby on Rails, and JavaScript/ES6

Tools: & Frameworks: Dreamweaver, Adobe Photoshop, Flash, Microsoft Visual Studio, Eclipse, NetBeans, and FileZilla

Hardware: Computer, media devices, telephones, fax, and printing.

OS & Software: Windows 7, 8, 10, Server 2012-16, Mac, Microsoft Office Suites, Adobe Photoshop, programs, and applications.

PROFESSIONAL EXPERIENCE

Confidential - Manhattan, NY

Connectivity Support Analyst & Desktop Support Engineer

Responsibilities:

• Incident management, service area, and first line desktop support for end users on site as well as remotely.
• IT asset management analyst responsible for assigning as well as un-assigning laptops for new hires and departing employees (contractors and colleagues).
• Service area as well as service request analyst providing it as well service request support resolving multiple request by end users from contractors, employees, to executive clients.
• Configuration management analyst maintaining data quality, integrity, and security of CM database, in addition to tracking records of assigned CI’s within various departments within the company.
• Primary support analyst servicing Pfizer enterprise business clients (Lenovo & Mac Pfizer laptops) with Office 365 online, offline suites, such as installation, product activation, functionality, navigation as well as troubleshooting related issues.
• SharePoint file management as well as synchronization with Office 365 and user’s local folders within OS.
• Provided remote desktop as well as onsite office 365 Executive support, services included One Note notebook creation, SharePoint documentation synchronization, backup, audio, monitor display settings, and auto mailer image insertions.
• Supervised and trained new employee in Office 365 and SharePoint related technical tasks in accordance to business policy procedures.
• Troubleshoot with Outlook mailing client error as well as profile refreshes, .ost repairs, synchronizing and repairing enterprise vault.
• Maintained (opening, updating, escalating, and closing) detailed as well as accurate ticket information using Service Center software in accordance to office 365 and desktop support tasks performed.
• Performed mobile (Androids and iPhones, iPads) resets, setups, cloud maintenance, support, and troubleshooting.
• Installed Pfizer recommended business SaaS Maas360 in correlation with BYOD/BYOT management policies.
• Maintained applications using SCCM in correlation with Software Center.
• Kiosk desktop support, such as increasing performance, ensuring proper software including network security were in place, software (such as but not limited to WebEx, Yammer, Box, and Adobe products) hardware installation, and troubleshooting.
• Utilization of Druva to retrieve as well as restore end user’s data from the server in case of failed devices (laptop or desktop computer).
• Active Directory management of network laptops as well as desktop computers, including but not limited to password resets, unlocking, disabling, enabling user accounts (upon managerial requests), and re-assigning end users back on to the network domain.
• Employed DMS (Desktop Management Services) in correlation with Walkowitz to reset an authenticate users on the domain for Pfizer network.
• Provided accurate over the phone, remote, and face-to-face interaction with troubleshooting issues (laptop powering on issues, office 365, OneNote, and Outlook) in a timely manner.
• Maintain users on the network by performing gpupdates, Ethernet connectivity, Wi-Fi adapter resets, ipconfig, ping, ipconfig/renew, as well as mapping of network drives.
• Performed VPN setup as well as testing using Wi-Fi VPN hotspot; ensuring that appropriate users could properly connect to the network before leaving the premises, so they would not incur connectivity issues outside of the facility.
• Subsequent responsibility included emailing Pfizer business clients on the status of their new business laptops.
• Performed laptop data migration as well as migration to office 365 for Pfizer enterprise business clients.
• Met with clients to provide them with their new laptops and supply vital information on data transfer as well as whom to see if there were any issues with data retrieval on new laptops.

Confidential - Brooklyn, NY

IT Network, Desktop Support L3 & Software Engineer Manager

Responsibilities:

• Performed password reset, data retrieval, hard drive removal to install OS externally to make the laptop operational.
• Cleared OS for final laptop of unnecessary data junk files and cache memory.
• Performed OS installation and upgrades (Windows Xp-10) using ISO image techniques (imaging) as well as USB, and DVD drive.
• Lead in planning as well as implementing company's information security strategy.
• Lead for implementation of multiple security protection methods.
• Monitored network and systems for potential security threats and intrusion.
• Maintained consistent system and network scans to determine potential vulnerabilities and strengthen security as needed.
• Secured systems, networks, web browsing, applications, user accounts, and software development applications.
• Performed substantial enhancement/development of security standards and best practices for the organization.
• Information security management (SEIM) including, but not limited to antivirus (McAfee, Norton, AVG), SPLUNK, spyware, malware, task manager monitoring, firewall, and network security protocols, such as SSL, TLS, HTTPS, SFTP, SSH, DNS password as well as Bit locker encryption to secure laptops and desktop computers on networks.
• Ensured a fault tolerance system, including manual backups as well as scheduling periodic automatic backups in case of system failure.
• Network setup (LAN, WLAN, and DNS) of modems, routers, desktops, laptops, and mobile devices, using Cat 5, 6, 7 Ethernet, coaxial cables as well as Wi-Fi hotspots, including USB tethering if necessary.
• Manual network configurations including, but not limited to assignment, IP, and subnet, configuration as well as restricting access to unauthorized content using DNS server, router, and host file restrictions.
• Utilized Casper to manage available software for Mac laptops as well as JAMF to register client user with student or business licenses as well as deploying software, updates, patches, and information security by searching the apple store within JAMF, then adding it to the catalog for deployment.
• Made use of sufficient programming practices within aforementioned programming language.
• Best practices of code management as well as error handling.
• Performed proper programming including but not limited to incriminations, loops, file access, encryption, statements, classes, inheritance, and polymorphisms to create fully functional programs and applications.
• Incorporated binary search, random number generators, database, and computations APIs to search, generate and retrieve data for applications created within aforementioned programming languages.
• Utilized Azure DevOps for programming projects, including creating and updating repositories, implementing testing and deployment in connection with visual studios 2019 and eclipse.
• Project leader in full stack (front and back end) designing websites for multiple clients (in the month of Dec, 2016 and June of 2017) using Html5 to hold as well as display images, text, media, and background colors.
• Utilized FileZilla, Dreamweaver, other data transfer applications to perform SFTP as well as FTP (Secure/File Transfer Protocols) to transfer data to MySQL network database requiring secure login authentication through the use of ports 21 and 22.
• Management of database environments such as MySQL, using PHP as well as SQL to connect, create, insert, update, drop, rename, and retrieve information from database tables.
• Typed JavaScript/ES6 codes to align as well as provide transitions within buttons, and text.
• Create and modified CSS to position, resize, align, and give dynamics to Html5, and PHP code.
• Lead administrator maintaining of inventory, shipments of products to and from company.
• Negotiations of contractual agreements between company and clients, documentation using Microsoft Office Suites (365, Word, Excel, Outlook, Access, Visio, Project and PowerPoint), preparing receipts for confirmation and documentation as services rendered to clients.
• In addition, I also performed computations of revenue and expenses using Excel, track calendar appointments via Excel and mobile calendar.
• Maintained log in and time sheets of client’s whom company rendered services to, ensuring project deadlines are met as well as inbound and outbound follow up calls to business clients pertaining to schedule business appointments, continued services, and feedback.

Confidential - Brooklyn, NY

Customer Service Representative

Responsibilities:

• Responsible for inbound and outbound calls in accordance to the nicotine patch program and KS&R surveys.
• Additional responsibilities included that all sales quotas were met beyond requirements and expectations.