PROFESSIONAL SUMMARY:

• Over all 9.8 years experience in multiplatforms VMware, Windows server, Networking and desktop/laptop support.
• Experience in designing, implementing & managing VMware, Windows.
• Experience in Installing & Configuring VCenter, VMware, Hyper V, VSphere (Infrastructure Virtualization suite), ESX/ESXi Server Virtual Machines.
• Managed Access Control through VCenterserver, Optimizing Resource Utilization, Load Balancing (VMware DRS), ensuring High Availability (VMware HA) and Storage for virtualization.
• Deployed and Supported Enterprise scale VMware VSphere based virtual infrastructures & upgraded VMware ESX.
• In depth understanding and troubleshooting of Microsoft Active Directory (windows server 2000/2003/2008 )
• In depth understanding and troubleshooting of Microsoft Core O/S (windows server 2000/2003/2008 )
• Supports teh Enterprise AD architecture design and migration fielding. Perform NIPRNET/SIPRNET/DoDIN AD migration support to an AD and EDS environment.
• Supports AD infrastructure design and migration.
• Issuance, Management and Revocation of Certificates in PKI platform.
• Active Directory Services; Active Directory Group Policy Objects (GPO); Group Policy Management Console (GPMC); DHCP and DNS.
• Migrated Windows Server 2003 to 2008 on teh production environment.
• Monitoring Active Directory and MS Exchange Server on System Center Operations Manager tool.
• Strong experience in configuring, troubleshooting and deploying teh protocols like TCP/IP, RoutingProtocols (RIP v1/2, OSPF, BGP, IGRP, EIGRP), PPP, PPTP, L2TP, NAT, IP Sec in production Environment.
• Troubleshooting for Layer 2 LAN technologies including but not limited to Ethernet (Switched, FastE, GigE), Spanning - Tree,VLANs, VTP, and Trunking (802.1q) and Aruba Wireless platform.
• Performed IOS upgrades on Catalyst 2900, 3500, 4500 series switches and 2500, 2600, 3600 series routers.
• Strong team player with excellent communication with on-site and offshore teams.
• Actively participated in organizing KT and Ice Breaking sessions for newly recruited employees.
• Strong sense of ownership, quick learner and adaptable to new environment for more productive.
• Effective oral, written communication skills and strong analytical problem solving capabilities.

TECHNICAL SKILL SETS:

Virtualization: VSphere 4.x/5x ESX/ESXi Server 4.x/5.x, VCenter, VMotion, Storage VMotion, VMware Update Manager, VMware Tools, VMware Converter, DRS, HA & FT

Server: Red Hat Linux (Enterprise Linux 4/5/6/7). CentOS (4/5/6/7), Ubuntu and MS Windows Server/Exchange Server (2000/2003/2008/2012).

Protocols: FTP, SSH, iSCSI, NFS, HTTP, TCP/IP, FC, SMTP, POP3,DHCP, HTTPS, VPN, DNS, NTP, WINS.

Directory: Active Directory and LDAP

Networking: LAN/WAN, TCP/IP, VPN, Ethernet, MPLS, Frame Relay

Routing Protocols: BGP, OSPF, EIGRP, RIP V1/V2

Switching: LAN (VTP, STP, RSTP, MSTP, HSRP, VRRP, GLBP, LACP)

Cisco Hardware: Routers - ASR 1002/1006, 7206 VXR, Cisco 7200,3800,2600,2500, 1841.

Security: F5 Load balancers, Firewalls

Tools: AD Migration Tool, VmWare Tools, Power Shell, HPNA, SevOne, Smarts, Splunk, SevOne, Remedy

DHCP/DNS Tool: Infoblox

LAN Technologies: Ethernet, Fast Ethernet, Gigabit Ethernet

ITIL: Incident Management, Service Request Management, Change Management, Problem

PROFESSIONAL EXPERIENCE:

Confidential, Overland Park, Kansas

Sr. Associate

Responsibilities:

• Managing VMware infrastructure environment with 135 ESX servers, 2000 plus virtual machines.
• Installation, Configuration, Administration, Management and Troubleshooting of Virtualization Environment using VMWare ESX 4.x, 5.x, Windows Servers, Virtual Center, P2V.
• Creating and Managing Virtual Machines and Templates as per teh client request through change management process.
• Experience in Creating and Managing Clusters by enabling DRS and HA features in clusters.
• Creating and Managing Resource pools and setting limits on CPU and RAM.
• Migrating virtual machines using VMotion, troubleshooting issues relating to Vmotion such as compatibility issues with help of event log.
• Performing Snapshots, Cloning, Cold and Hot Migrations and Converting P2V and V2V using VMware Standalone Converter
• Security hardening and Monitoring of VM’s & ESX servers (CPU, Memory, Disk, Network Utilization) for Security Compliance.
• Experience in Configuring virtual network in ESX/ESXi server by creating vSwitches, network connections and port groups.
• Setting up Users and Groups for access to teh Virtual Center server.
• Configuration of ESXi host to use Active Directory as its centralized security authority.
• Creation of VMFS data store and moving VM's from one LUN to another LUN using Storage V-Motion and creating RDM disks.
• Experience in protecting teh VMs using Fault Tolerance feature.
• Hands on experience in upgrading ESXi servers, VM hardware and VMware Tools using Update manager and apply patches to ESXi hosts and older ESX hosts.
• Organize tasks, events and Configuring alarms and System Log Analysis and reporting.
• Working on Service now tool and handling Incidents, Service requests and Project tasks.
• Monitoring virtual infrastructure using Nagios, Zennos.
• Managing RSA Soft and hard token system through RSA administration tool.
• Attending customer calls from all over teh world through Finesse and Cisco jabber tools and hands on experience in Cisco Unified CM Administration tool.Windows
• Active Directory Services; Active Directory Group Policy Objects (GPO); Group Policy Management Console (GPMC); DHCP and DNS.
• Responsible for Windows deployment services (WDS) for network OS installation.
• Pushing teh update patches using WSUS Server.
• Responsible for Failover & Network Load balance clustering of Microsoft servers.
• Responsible for third-level support for all server related issues.
• Implemented security policy and virus protection.
• Background administering Active Directory and Microsoft Exchange Server
• Migrated Windows Server 2003 to 2008 on teh production environment.
• Participated in complete system builds, upgrades, migrations and patch management.
• Administered change management related to server upgrades and software installation.
• Prepared and maintained documentation of technologies, standards and procedures.
• Configured automatic updates for network clients by using Group Policy.
• Designed, planned and implemented Group Policy, delegation strategies and OU structure.
• Designs, administrates, and supports systems, networks, and application infrastructure (e.g. LAN/WAN, firewalls, routers, systems security, global email systems, etc.)
• Developed organizational units in Active Directory (AD) and managed user security with group policies.
• Audit ofsystemequipment, peripherals, and devices.
• Responsible for terminal server for application.Networking
• Handling all LAN/WAN issues in all UBS branches and Data Centre’s across globe
• Managing whole Network Infrastructure (LAN/WAN) which involves Installing, Configuring, Monitoring, Reporting and Upgrades.
• Implementing and configuring Routers, switches and Riverbed Appliances
• Implementing and configuring HSRP,VRRP and GLBP
• Implementing and configuring Routing protocols like EIGRP,OSPF and BGP
• Troubleshooting Network related issues (Router, Switches, Aruba APs and Riverbed)
• Configuration of AAA security on network devices on ACS(Access Control System) server.
• Addition, Changing and deletion of network devices on configuration tool ( HPNA and Backweb)
• DNS,TACACS, RADIUS, SNMP and route configuration on devices
• Configuring DNS and DHCP using teh IP management tool-Infoblox.

Confidential

Analyst - ServiceDeliveryCo-ordinaton

Responsibilities:

• Managing VMware infrastructure environment with 135 ESX servers, 2000 plus virtual machines.
• Installation, Configuration, Administration, Management and Troubleshooting of Virtualization Environment using VMWare ESX 4.x, 5.x, Windows Servers, Virtual Center, P2V.
• Creating and Managing Virtual Machines and Templates as per teh client request through change management process.
• Experience in Creating and Managing Clusters by enabling DRS and HA features in clusters.
• Creating and Managing Resource pools and setting limits on CPU and RAM.
• Migrating virtual machines using VMotion, troubleshooting issues relating to Vmotion such as compatibility issues with help of event log.
• Performing Snapshots, Cloning, Cold and Hot Migrations and Converting P2V and V2V using VMware Standalone Converter
• Security hardening and Monitoring of VM’s & ESX servers (CPU, Memory, Disk, Network Utilization) for Security Compliance.
• Experience in Configuring virtual network in ESX/ESXi server by creating vSwitches, network connections and port groups.
• Setting up Users and Groups for access to teh Virtual Center server.
• Configuration of ESXi host to use Active Directory as its centralized security authority.
• Creation of VMFS data store and moving VM's from one LUN to another LUN using Storage V-Motion and creating RDM disks.
• Experience in protecting teh VMs using Fault Tolerance feature.
• Hands on experience in upgrading ESXi servers, VM hardware and VMware Tools using Update manager and apply patches to ESXi hosts and older ESX hosts.
• Organize tasks, events and Configuring alarms and System Log Analysis and reporting.
• Working on Service now tool and handling Incidents, Service requests and Project tasks.
• Monitoring virtual infrastructure using Nagios, Zennos.
• Managing RSA Soft and hard token system through RSA administration tool.
• Attending customer calls from all over teh world through Finesse and Cisco jabber tools and hands on experience in Cisco Unified CM Administration tool.
• Active Directory Services; Active Directory Group Policy Objects (GPO); Group Policy Management Console (GPMC); DHCP and DNS.
• Responsible for Windows deployment services (WDS) for network OS installation.
• Pushing teh update patches using WSUS Server.
• Responsible for Failover & Network Load balance clustering of Microsoft servers.
• Responsible for third-level support for all server related issues.
• Implemented security policy and virus protection.
• Background administering Active Directory and Microsoft Exchange Server
• Migrated Windows Server 2003 to 2008 on teh production environment.
• Participated in complete system builds, upgrades, migrations and patch management.
• Administered change management related to server upgrades and software installation.
• Prepared and maintained documentation of technologies, standards and procedures.
• Configured automatic updates for network clients by using Group Policy.
• Designed, planned and implemented Group Policy, delegation strategies and OU structure.
• Designs, administrates, and supports systems, networks, and application infrastructure (e.g. LAN/WAN, firewalls, routers, systems security, global email systems, etc.)
• Developed organizational units in Active Directory (AD) and managed user security with group policies.
• Audit ofsystemequipment, peripherals, and devices.
• Responsible for terminal server for application.
• Handling all LAN/WAN issues in all UBS branches and Data Centre’s across globe
• Managing whole Network Infrastructure (LAN/WAN) which involves Installing, Configuring, Monitoring, Reporting and Upgrades.
• Implementing and configuring Routers, switches and Riverbed Appliances
• Implementing and configuring HSRP,VRRP and GLBP
• Implementing and configuring Routing protocols like EIGRP,OSPF and BGP
• Troubleshooting Network related issues (Router, Switches, Aruba APs and Riverbed)
• Configuration of AAA security on network devices on ACS(Access Control System) server.
• Addition, Changing and deletion of network devices on configuration tool ( HPNA and Backweb)
• DNS,TACACS, RADIUS, SNMP and route configuration on devices
• Configuring DNS and DHCP using teh IP management tool-Infoblox.

Confidential

Sr. Technical Support Associate

Responsibilities:

• Provided desktop / laptop support to Verizon users and resolved internet & e-mail related issues
• Handle daily technical support activities on desktop support.
• Setup desktop computers and peripherals and test network connections.
• Install and test desktop software applications and internet browsers.
• Test computers to ensure proper functioning of computer systems.
• Train end users on usage of computer hardware and software.
• Extend computer support for systems software and hardware.
• Interact Verizon customers on desktop problems and their resolution.
• Support computer peripheral devices like printers and resolve associated problems.

Confidential

Process Developer

Responsibilities:

• Provided desktop / laptop support to iYogi& CA user and resolved internet & e-mail related issues
• Handle daily technical support activities on desktop support.
• Setup desktop computers and peripherals and test network connections.
• Install and test desktop software applications and internet browsers.
• Test computers to ensure proper functioning of computer systems.
• Train end users on usage of computer hardware and software.
• Extend computer support for systems software and hardware.
• Interact Verizon customers on desktop problems and their resolution.
• Support computer peripheral devices like printers and resolve associated problems.