SUMMARY:

• Windows XP\7, Windows Server 2008/R2, ESXi 5.0,
• Red hat Enterprise Linux 6.0 Desktop Datacenter virtualization
• Routings Static, Default & Dynamic (RIP,TCP/IP,DHCP, EIGRP, OSPF)
• TCP/IP network diagnosis and troubleshooting.
• Access control list, Frame Relay, NAT
• Switching(VLANs), InterVLANs, IP Services
• WAN tech
• Microsoft server 2008
• Active directory Domain Services(ADDS), AD - LDS, ADCS, ADFS DC, BDC, CDC, RODC installation and Maintenance
• Installing and configuring Web Server, Print server, FTP server, VPN
• DNS,DHCP,IP security, Group Policy Management
• NAP,WSUS,RSAT,RAID
• Windows server 2003 to server 2008 Live migration
• Handling Microsoft Windows servers Domain Controllers and ADCs
• Hardening of Windows servers (Windows 2000, Windows 2003, Windows 2008, Windows 2008 R2).
• Configuring and maintaing the role of server like File server, Proxy Server.
• File server backup.
• Server OS Hardening.
• ISA Server 2000, ISA 2004, ISA 2006, TMG Forefront Gateway 2010.
• Secure File Transfer Protocol
• WYSE SUSE Linux Standard Desktop Enterprise Installation.
• IP Camera Configuration.
• Creation of User ids in Active Directory. (All EMP, business ids, Consultant ids)
• Creation of Group ids in Active directory (Distribution List and Security Group. )
• Contact ID Creation.
• Creation of Exchange Mailbox.( 2003 and 2007 )
• Creating FTP sites as per client requirement.
• SQL database maintenance
• Creating and editing Group Policy as per the client requirement
• Installation Linux on client P.C
• VMware/ ESXi5.0
• Installed and configured VMware Vesphere 4.1/5.0 and the Virtual Centre Server integrating existing physical servers into virtual environment
• Installed Vcenter client for ESXi server.
• Applied VMware technologies such as Capacity planner, Virtual Centre to help maintain an optimal performing virtual environment.
• Evaluated the existing environment using VMware capacity planner in order to identify servers that were suitable to be virtualized
• P2V’ed sixty virtual servers using VMware Converter Enterprise on the first phase.
• Raising change request for the server moves making sure all interested parties are well informed as and when the server move will be taking place.
• Taking part in the lift and shift of the servers into the data-center, reconfiguring the servers with the new IP addresses, updating DNS entries and performing tests.
• Carrying out server decommission for retired servers and creating VM templates for new servers.
• Configured SCSI, and iSCSI SAN's storage
• Manage snapshots.
• Connect new storage LUN's to host.
• Hyper-v/SCVMM
• Installed and configured Hyper-v 2008 and the System center Virtual machine manager
• Created virtual machines within Hyper-V.
• Design and deploy failover clustered Hyper-V environments.
• Install and configure roles and services such as IIS, AD, Clustering, etc.
• Investigate performance issues.
• Maintain legacy operating systems supporting legacy products.
• Microsoft SQL Server
• Deploy physical and virtual machines running SQL services.
• Install and configure log shipping, database mirroring, and failover clustered SQL servers.
• Use best-practices in SAN utilization for proper SQL tuning such as separating the database, transaction logs, and temp db's to separate physical hard drives.
• Implemented system center virtual machine Manager 2008, providing self service, Dynamic, Automated provision
• Administration of hyper-v environments
• SCOM\SCCM
• Installed and configured Microsoft system center operation Manager & Microsoft system center configuration manager
• Administration of software updates through SCCM.
• Monitor the health of the each site and troubleshoot all error logs.
• Creating a Disaster Recovery Plan for SMS and documenting the process.
• Pushing software packages to client within organization.
• Push and maintain security update via SMS and WSUS.

SKILLS:

Operating systems & Platforms: Windows 2000 and Windows 7, Linux

Networking: CCNA, CLOUD Computing

PROFESSIONAL EXPERIENCE:

Confidential

Cisco Incident Manager

Responsibilities:

• Dealing directly with the Clients and SDM’s, also attending meetings and Conference calls to manage the process
• Managing the IP telephony Cisco Server tickets for all the countries and making it sure that they do not miss the SLA parameter.
• Managing analytical data of the IP phones servers.
• Working with Excel and sending daily reports for entire process management.
• Handling escalations and dealing with clients and SDM’s to get the process in place and also dealing with new processes that come in.
• Troubleshooting & Upgrading Operating systems (Windows XP & vista)
• Troubleshooting Application Software related issues, i.e (Installation, Un installation & Error rectification).
• Working with Microsoft applications i.e Word, Excel, Power point, Outlook and troubleshooting issues related to that.
• Formulating improvement suggestions on client specific operational policies and procedures
• Perform Root Cause Analysis and Reports for Open tickets and SLA breaches
• Communicate SLA Breach Alerts to the ticket owner / leader of the group.
• Assisting with EKMS updates
• Addressing training requirements to Service Desk to ops managers and team leaders
• Identifying trends, gaps and recurring issues and Ensuring incident ownership is followed.

Confidential

Senior Executive

Responsibilities:

• Managing air tickets for united airlines.