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Jira Admin/confluence Admin Resume

SUMMARY:

  • System administration in performing the daily activities of the office support team like managing accounts, user groups, security, and managing on - call rotation schedule and defining an escalation path for problem resolution.
  • Automation the setup of Environment using appropriate tools/scripts.
  • Around 6 years experience in Configuration Management, Build and Release Management using GIT, CVS, Subversion, TFS, IBM Rational Clear Case, JIRA on UNIX and Windows environment.
  • Experience with Jira upgrade with minimal down time.
  • Experience with Turbo Time-Sheet plug-in for Jira Agile
  • Extensive experience in setting up baselines, branching, merging, periodic backups of the source code and automation processes using shell and Perl scripts.
  • Experience creating workflows, fields and other project components in Jira.
  • Experience with installing and managing plug-ins.
  • Full understanding of SDLC and RUP, Agile, methodologies and process.
  • Good experience in using packaging tools like Install shield, Install Anywhere and0020Wise.
  • Worked on cross-platforms (Windows-Unix) with GIT, Clear Case, CVS and Subversion.

TECHNICAL SKILLS:

Operating Systems: MS Windows XP/2000/NT/98, UNIX, Linux, MS DOS

Languages: C, C++, JAVA, VB.NET, ASP.NET, C#

Database: Oracle 10g and 9i, PL/SQL, SQL 2005 and Enterprise

Scripting Languages: JavaScript, Shell, XML, HTML, VB script, Ant

Tools: MS Office Suite, OPNET, JIRA, Confluence

Build Tools: ANT, Maven, MS build, Cruise Control and Hudson

SCM Tools: CVS, SVN, GIT, Clear Case, TFS 2010, Star Team, Perforce

Processes: SCM, SQL, WorkFlows, Continuous Integration.

PROFESSIONAL EXPERIENCE:

Confidential

Jira Admin/Confluence Admin

Responsibilities:

  • Currently working as Atlassian Systems Administrator handling JIRA, Confluence, JIRA Service Desk.
  • Supporting complex Atlassian environments and have experience with integrating Atlassian tools with other internal & external systems.
  • Setup Jira "JQL Tricky" plug-in, to help users for tracking on their dashboards using a JQL or by configuring manually.
  • Created JIRA projects, templates, workflows, screens, fields and other administrative activities
  • Provided ongoing support and configuration for JIRA project, workflows, Screens, fields, permissions, and other Admin tasks
  • Created custom templates for use within Confluence
  • Prepared projects, dashboards, reports and questions for all JIRA related services.
  • Added New Steps in a Jira workflow, Added new transitions in a Jira Workflow
  • Modified the transitions in an inactive workflow and associated to an active project
  • Managed portfolio for the all the projects in the jira instance
  • Managed and upgraded Jira and confluence 7.x-7.5.2
  • Setup Jira "Timesheet Report" plug-in, to help users for time-tracking on their dashboards using a JQL or by configuring manually.
  • Maintain Documentation about new releases and best practices for both users and team.
  • Mentored several users/Teams in the usage of Jira/Jira Agile.
  • Evaluated existing JIRA instance and resolved performance issues.
  • Installed and managed plug-ins for jira like eazybi, Epic Sum-up, nfeed, Zephyr for jira, Automation for jira, Template Epic cloner, Project Configurator, Action For jira Service desk, Cannon responses
  • Developed custom Fields for the inter calculation of priority score.

Environment: Clear Case, Jira 6.x-7.5.2, GIT, Remedy 7.5, ANT, Maven, Grails, IBM Lotus Notes, Jenkins UAT, Jenkins Enterprise, UNIX, Linux, J2EE, ilog jrules, PERL, Puppet, Shell Scripts, SQL Server, Windows/NT

Confidential, Atlanta, Georgia

Jira Admin/Confluence Admin

Responsibilities:

  • Atlassian Systems Administration and Configuration handling JIRA, Confluence, JIRA Agile.
  • Supporting complex Atlassian environments and have experience with integrating Atlassian tools with other internal & external systems.
  • Provided ongoing support and configuration for JIRA projects, workflows, screens, fields, permissions, and other administrative tasks
  • Addressed user questions and develop training as needed, worked on incoming questions and inquiries related to JIRA applications.
  • Created JIRA projects, templates, workflows, screens, fields and other administrative activities
  • Prepared projects, dashboards, reports and questions for all JIRA related services.
  • Managed build results in Jenkins and deployed using workflows
  • Configuration Management and source code repository management using tools like GIT, Subversion (SVN), Clear Case JIRA and CI tools like Jenkins.
  • Implemented new JIRA workflows for the QA teams and worked on Splitting JIRA servers configuration
  • Users Administration and Handling Licenses Performed JIRA configuration
  • Worked on JIRA customization - Issue Schemes, Workflow Schemes, Field Configuration Schemes, Screen Schemes, Permission Schemes, Notification Schemes
  • Worked on Setup JIRA for Test Case Management
  • Served as Lead Technical resources for all Atlassian projects
  • Developed build and deployment scripts using MAVEN as build tools in Jenkins to move from one environment to other environment
  • Integrated GIT into Jenkins to automate the code checkout process.
  • Extensively worked on UNIX Editor Commands to edit the logs.
  • Installed and upgraded Jira in production to keep up to date.
  • Installed and managed plug-ins for Jira and confluence in production environment.
  • Worked with various teams on Setting new JIRA & Confluence instances for new teams
  • Worked on Integrating(migrating) JIRA with Confluence, Fisheye, Crucible.
  • Generated scripts for effective integration of JIRA applications with other tools.
  • Conducted analysis and evaluation of existing systems to upgrade latest version.
  • Created custom templates for use within Confluence.
  • Setup Jira "Timesheet Report" plug-in, to help users for time-tracking on their dashboards using a JQL or by configuring manually.
  • Maintained and administered GIT source code tool.
  • Helped users in setting up "Timesheet report" to analyze the workload, "Project Pivot" gadget to display the worked hours(In most cases it could be project specific in specified time).
  • Helped users to subscribe to this timesheet report to receive email notifications.
  • Setup "Time Chart" Gadget that summarizes hours in Pie chart as per users requirement(per user or per group).
  • Developed interface in dashboard and used Jira Queries to handle it.
  • Created search bar to custom to perform text based searches for different groups.
  • Added New Steps in a Jira workflow, Added new transitions in a Jira Workflow
  • Modified the transitions in an inactive workflow and associated to an active project
  • Added Valuators', post-functions, conditions on required transitions when requested by users
  • Added Validators such as permission validators to restrict users for a specific transition, Added conditions made few fields mandatory on required transitions.
  • Developed custom Plug-in such as Assign an issue to reporter, create subtasks on basis of number of Affected versions.
  • Created custom Plug-in in Java to invoke pre-deployment setups.
  • Developed and managed the Plug-in development for running smoke test on deployment.

Environment: Clear Case, Jira 6.x, GIT, Remedy 7.5, ANT, Maven, Grails, IBM Lotus Notes, Jenkins UAT, Jenkins Enterprise, UNIX, Linux, J2EE, ilog jrules, PERL, Puppet, Shell Scripts, SQL Server, Windows/NT

Confidential, San Ramon, CA

Jira Admin / Quality Analyst

Responsibilities:

  • Working on Incident and Change tickets for Production and other lower environments and resolving in a timely manner.
  • Implemented and managed multi-server deployments in virtual environments.
  • Create GIT repository as per the user’s request.
  • Set ACL’s using the ADAM group according to the user’s request to a GIT repository.
  • Add additional users to GIT repository when the owner request for it.
  • Help users to have git web access.
  • Manage the source code repository system used by the Engineering team
  • Enable cdets (bug tracking system) to a GIT repository. Set it to either send a warning email or to block the commit with invalid cdets id
  • Change the owner of a GIT repository, if present owner of the GIT repository requests.
  • Enable email notification, so that users and owner receives emails about the changes pushed to the GIT repository.
  • Migration of subversion repository to GIT repository using git svn method.
  • Created Subversion Repositories for users. Add ACL’s as per their request.
  • Created user side documentation on GERRIT.
  • GERRIT is web UI, all operations can be done through UI. I also figured out all the manual steps to create projects, create groups, add references, add groups, add permissions to the group using command line interface using template of other project.
  • Mentioned typical roles, GERRIT workflow, permissions to assign to the users in the documentation.
  • Created documentation on git shell
  • Managed Jira users and created workflows, issues types, fields in production.
  • Created JIRA projects, templates, workflows, screens, fields and other administrative activities
  • Documented and reported the statuses of Deployment to Project Team and Management.
  • Installed and upgraded Jira in production to keep up to date
  • Supported Windows applications deployments for configuring into new servers.
  • Involved in deployment of hot fixes/patches that are released from time to time.
  • Being pro-active and providing solutions to resolve issues identified.

Environment: Clear Case, Jira 5.x/6.x, GIT, Remedy 7.5, ANT, Maven, Grails, IBM Lotus Notes, Jenkins UAT, Jenkins Enterprise, UNIX, Linux, J2EE, ilog jrules, PERL, Puppet, Shell Scripts, SQL Server, Windows/NT

Confidential

Jira/Quality Analyst

Responsibilities:

  • Working as a Subject Matter Expert (SME) for Consol and Billing product and successfully delivered customized requirements to multiple clients like Pfizer, Wells Fargo, Pepsi, SunGard, AT&T, Liberty Mutual etc.
  • Black box /Manual Testing, Functional, Regression, System testing, User Acceptance Testing(UAT).
  • Leading a team of 3-4 members and responsible for end to end delivery.
  • Work extensively on designing and reviewing of Test plan, Test case, Test data, Traceability matrix, Test Report, Test matrices, root cause analysis, Use case/user story analysis
  • Designing Test Cases and Test case development.
  • Traced requirements to test cases( RTM) -traceability matrix to ensure test coverage and conformance to business requirements.
  • Functional requirements review. Analyzing the requirements for completeness, correctness and clarity to drive the testing effort.
  • Developing the test plan scope, risk assessment, coverage and objectives.
  • Managed Jira users and created workflows, issues types, fields in production
  • Working on SQL server 2008 for validation in the database & also validation on different servers.
  • Identifying and creating the necessary test data and developed test data per-requests for each test case.
  • Reporting and tracking the defect till closure in defect tracking tool.
  • Preparing Test Reports and Test matrices after test completion. Metrics Reporting and Root Cause Analysis.
  • Working on production & hot fix issues.
  • Performing the UAT (User Acceptance Testing) with client.
  • Testing XML messages
  • Worked on test management tool- Quality Center and TFS
  • Created JIRA projects, templates, workflows, screens, fields and other administrative activities
  • Created custom templates for use within Confluence.
  • Participating in review meeting, project meeting with stakeholders on regular basis.
  • Providing Effort Estimation ( LOE) for the test cycle with proper test plan.
  • Coordinate with different clients on regular basis for regular updates on project and guide the team to in corporate customer feedback and follow the process till shipment.
  • Giving process and product trainings to Project teams and other stakeholders.
  • As part of the continuous improvement process I prepare guideline/handbook on project and product for New hires, clients and team members.

Environment: .NET, Web Services, Oracle TOAD, Oracle DB, HP Quality Center 10, TFS, MS Excel, Web logic, SOAP UI 4.1, MS Word, AS/ 400 systems, Bugzilla, UNIX, XML, HTML

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