SUMMARY

• Over 13 years of experience in IT Industry with 10 years of experience Exchange and Office 365 Specialist.
• Having 9+ years of Experience in Microsoft Azure, Office 365, MS Outlook 2007/2010, and system administration.
• Expert in Microsoft Exchange technologies Exchange 2003, 2007, 2010, 2013, 2016 as well as Office 365.
• Have experience to perform maintenance and troubleshooting on SMTP relay servers, Skype for business and Lync 2013 issues, and DirSync issues.
• Managed Symantec Mail Security for SMTP and configure multiple policies as a requirement of business.
• Have install, maintain and troubleshoot MS Office 365 and MS Office 2016/2013/2010/2007
• Assist End users with migration issues to Office 365 upgrade - Mail box, OST, PST files, Indexing issues.
• Experience of installing Azure Active directory (AD), SSO, ADFS, troubleshooting issues.
• Proficient in message tracking and troubleshooting to resolve mail delivery issues.
• Provide enterprise solutions and design changes in existing Virtual environment (VM).
• Well-versed in configuring, maintaining and deploying Windows Servers (2000, 2003, 2008 and 2012).

TECHNICAL SKILLS

Operating Systems: Windows NT 4.0/2000/2003/2008/2012 Servers.

Messaging Application: Microsoft Exchange 2003/2007/2010/2013 Servers.

Unified Communication: OCS, Lync 2010, Lync 2013.

Backup software’s: Microsoft DPM Backup, Basic knowledge of EMC Networker

Scripting Languages: Windows / Exchange PowerShell

PROFESSIONAL EXPERIENCE

Confidential, North Carolina

ROLES & RESPONSIBILITES:

• Managing Exchange 2010 and Exchange 2013 Servers and O365.
• Knowledge in Migration of Exchange 2003 to 2010 Servers.
• Installation and Configuration of Microsoft Exchange Server 2010 & 2013 servers.
• Configured Exchange Online Production and applied the policy based on the customer requirements.
• Configured Hybrid configured wizard to connect on-perm and cloud services for Messaging.
• Configured connector for email relay between Exchange online and on-perm exchange.
• Provided requirements to Firewall Team to open specific ports from Exchange Servers to Exchange online and for client port
• Knowledge in AD Migration Servers.
• Monthly AD account termination process through script.
• DC / RODC Promotions and demotions.
• Metadata Clean-up Using NTDSUTIL and Transfer or seize FSMO roles to a domain using this tool or PowerShell command.
• Backup/restore of DC and attribute-level recovery of AD object usingQuest Recovery Managerfor Active Directory.
• User, Group and Computer Migration using MicrosoftADMT.
• Developing routine scripts for day-to-day administration using PowerShell.
• Knowledge in VM Servers.
• We have around 4 Backup servers (US, Singapore, Frankfurt & South Africa) each server is having around 1000 and above clients with file systems, database &VM backup.
• Performing DR activity on Backup server and all kind of restoration both GUI and command line.
• Have Knowledge in Implementation on networker environment designing and troubleshooting part including rollback activity in case of any DR.
• Remote library configuration and adding new library in backup server and managing the tapes on rotation based as per the backup retention time.
• New Backup Server Implementation and designing as per the customer request.
• Managing backup related issues, restoration and tape changes.
• Translate the customer needs in technical requirements in line with proposed solutions.
• Lead Knowledge Transfer for new Accounts / Projects.
• Based on customer business needs will drive with best solutions and implement the same on support operations, Project Transitions and Expansions.
• Drive service improvement plans at the service line level
• Driving Critical Incident management / Escalation Management / Problem Management.
• Identifying the training requirement and achieve the training needs for the deliveries.
• Working Exposure in BlackBerry 5.0 Enterprise Servers.
• Working Exposure in Lync 2013 Servers.
• Working Exposure EMC Source one archiving servers and Client issues.
• Working Exposure Microsoft DPM 2012 and Client issues.

Confidential

• Managing Exchange 2003 and exchange 2010 and exchange 2013 servers.
• Knowledge in Migration of Exchange 2003 to 2010 Servers.
• Installation and Configuration of Microsoft Exchange Server 2010 & 2013 servers.
• Troubleshooting Auto discover issues in Exchange 2010
• Exchange services related issues.
• Troubleshoot DAG issues.
• Troubleshoot Database issues.
• Configured Exchange Online Production and applied the policy based on the customer requirements.
• Configured Hybrid configured wizard to connect on-perm and cloud services for Messaging.
• Configured connector for email relay between Exchange online and on-perm exchange.
• Provided requirements to Firewall Team to open specific ports from Exchange Servers to Exchange online and for client port
• Knowledge in AD Migration Servers.
• Monthly AD account termination process through script.
• DC / RODC Promotions and demotions.
• Metadata Clean-up Using NTDSUTIL and Transfer or seize FSMO roles to a domain using this tool or PowerShell command.
• Backup/restore of DC and attribute-level recovery of AD object usingQuest Recovery Managerfor Active Directory.
• User, Group and Computer Migration using MicrosoftADMT.
• Developing routine scripts for day-to-day administration using PowerShell

Confidential

Responsibilities:

• Managing Exchange 2003 and exchange 2010 servers.
• Knowledge in Migration of Exchange 2003 to 2010 Servers.
• Installation and Configuration of Microsoft Exchange Server 2010 servers.
• Troubleshooting Auto discover issues in Exchange 2010
• Exchange services related issues.
• Troubleshoot DAG issues.
• Troubleshoot Database issues.
• Configured Exchange Online Production and applied the policy based on the customer requirements.
• Configured Hybrid configured wizard to connect on-perm and cloud services for Messaging.
• Configured connector for email relay between Exchange online and on-perm exchange.
• Provided requirements to Firewall Team to open specific ports from Exchange Servers to Exchange online and for client port
• Knowledge in AD Migration Servers.
• Monthly AD account termination process through script.
• DC / RODC Promotions and demotions.
• Metadata Clean-up Using NTDSUTIL and Transfer or seize FSMO roles to a domain using this tool or PowerShell command.
• Backup/restore of DC and attribute-level recovery of AD object usingQuest Recovery Managerfor Active Directory.
• User, Group and Computer Migration using MicrosoftADMT.
• Developing routine scripts for day-to-day administration using PowerShell
• Managed messaging environment with 8 Windows server 2003 Active Directory Domains, 8 Exchange 2003 Server s with 7 Node Clusters, 1, 50,000 mailboxes spread across the globe.
• Managed Directory Replication between Exchange 2003 and Exchange 5.5 Organizations.
• Experience in Troubleshooting Network, Hardware and Software issues.

Confidential

FMS Engineer

Responsibilities:

• Built new 15+ virtual servers required for the customer and managed the systems.
• Installed Windows 2003/2008R2/2012 in the created virtual machines and also installed the required software and tools
• Windows Server 2003, 2008 R2 installation, deployments, troubleshooting and automation
• Administrating production servers/network infrastructure that includes Windows administration of Domain Controllers, IIS Web Servers (HTTP/S, FTP and SMTP), MS SharePoint, MS Office 2010, Exchange 2010 Mail Servers, NAS, File and print Servers and Terminal Servers on Windows 2003/2008
• Administer Microsoft Windows Servers (Active Directory), Microsoft Workstations, and network security devices for 9000+ users
• Sharing Folders, Planning and Assigning NTFS Permissions and System Policies
• Responsible for production support of Active directory (AD), GPO, GPP, Domain users, Users and groups and given appropriate permissions, shares and privilege to access LAN and Domain environment
• Installed VMware tools and upgraded the virtual hardware
• Requested IP addresses essential in the P2V process
• Provided the infrastructure support for the whole network
• Created new user accounts with username and password and proficiently managed the accounts
• Performed the DNS reverse and forward look up tasks
• Provide support to end users relating to hardware and software, computer applications, LAN components and peripherals
• Carry out on-site analysis, identification, and resolution of difficult desktop problems for end users
• Profiles
• Worked on the virtualization using the Citrix XenDesktop and XenApp
• Worked on 24*7 online supports through Live Chat, IRC Channel, Phone Support, Ticket System & Email Support
• Skill of manages more than 75 servers all over the companies
• Including Real Shared and Reseller production servers, Dedicated Servers
• Create and maintain the user access groups by assigning different roles and profiles
• Schedule VM Backup and Snapshots and manage/reload Snapshots
• Managed messaging environment with 8 Windows server 2003 Active Directory Domains, 8 Exchange 2003 Server s with 7 Node Clusters, 1, 50,000 mailboxes spread across the globe.
• Managed Directory Replication between Exchange 2003 and Exchange 5.5 Organizations.
• Experience in Troubleshooting Network, Hardware and Software issues.
• Second level support for Exchange server and configuration of MS-Outlook Mail.
• Blackberry configurations for server and user level.
• Updating the Servers with Patches and dates at regular intervals.
• Data centre activity like tape backup, restoration, software upgrades and OS patches.
• Second Level support for Group Creation and Deletion.
• Virus prevention and cleaning methods.
• Sharing, Securing, Accessing Files and Folder.
• Maintaining MAC Hardware and Software Inventories.