SUMMARY

• 7+yearsof experience in Software Development Life Cycle (SDLC) which involves requirement gathering, requirement analysis, design, development, implementation & enhancement of Projects inSalesForce.com.
• Good Knowledge in dealing with thefunctionalitiesrelated to the Service cloud, Sales Cloud, Call center, Chatter and App - exchange applications.
• Highly Skilled in upgrading Apps fromSalesforceClassicto Lightning Experienceto develop rich user interface and better interactionof pages. WorkedonSalesforce1Platform to build Mobile App by enabling Lightning Web Components.
• Expert in Setting AdvancedSecurity Model, Security Settings and controls, Creating Email, Profiles, Roles, Services, designing and creating complex relationships, Page Layouts.
• Expert in understanding ofCRM businessprocesses like Lead Management, Account Management, Case Management, Quote and Forecasting.
• HandsonWorkonSalesforcelightning schema builder,process builder, app builder, componentsandlightning connect.
• Proficient inData Migrationfrom Traditional Applications toSalesforceusingData Loader Utility,Apex Data LoaderUsedSalesforce1simulator during the development to test if the lightning web components works properlyonthe mobile device.
• Expert in using Force.comWeb services APIfor implementing web services in the applicationfor access to data from different users usingRESTandSOAP.
• Highly Skilled in Understanding and writing users stories for implementing of visual forces,SOSL, SOQL, WSDL, partnerWSDLand enterpriseWSDL,visual force (page, component, and controllers)andcustom user interfacesusingHTML.
• Pro in understandingSoftware Development Life Cycle (SDLC)andAgilewith expertise in Requirement gathering,Analysis, Designing, DevelopmentandTesting.
• Expert inworking in Cross-functional teams, identifying business requirements, and supporting sales/marketing efforts.
• Strong exposure to Security and sharing rules implementation at object, field, and record level for different users at different levels of organization.
• Expertise at developing applications using Content Management Systems (CMS), Service Now, OIM, Access and Identity management (IAM) SharePoint and information Security to support and in corporate complex requirements and Data Mapping and Data prioritization.
• Experience inApex programming Language, Apex classes, Apex Triggers, Apex SchedulerandBatch Apex.
• Experience developing Wave Apps, Datasets, Lenses and Dashboards in Einstein Analytics.
• Hands on experience customizing saelsforce.com CRM using Apex classes, Visual force, Custom controls, HTML.
• Well versed in analyzing CRM business processes that include Campaign management, Lead management, Role Hierarchy, Order management, Account management and case management.
• Sound understanding ofSOSLandSOQLfor Querying and searching Data for Force.com platform.
• Experienced on Force.com platform using apex classes and triggers, web services integration usingRESTandSOAP,force.com IDEand validation rules.
• Good understanding ofsalesforce.com governor limits with ability to optimize code and to respect those limits.
• Good knowledge and experience in various software development methodologies like Agile and Waterfall Model from a developer point of view, which involves requirement elicitation, requirement analysis, functional design, implementation, and enchantment of projects.
• A strategic thinker with attention to detail, Detail oriented energetic team player, motivated with multi-tasking capabilities, problem solver, and hands on leader with exceptional presentation and client related skills.
• Capability of learning new concepts, Applications and successfully applying them to projects and operations.

TECHNICAL SKILLS

Salesforce.com Technologies: Apex Language, Lightning Application, Apex Classes/Controllers, Apex Triggers, SOQL, SOSL, Visual Force Pages/Components & Controllers, S-Controls, Apex Web Services, Apex Data Loader, Force.com Apex Explorer, AJAX, Einstein Analytics, Dashboards, Reports, Analytic Snapshots, Custom Objects, Force.com Eclipse IDE Plug-in, Workflow rule, Approvals, Case Management Automation.

Programming Languages: Java, C#.Net, PL/SQL, Perl

Business Processing: Service Requests and Activities, Opportunities, Quotes and Proposals, Order Management, Campaign Management, Case Management, Contract Management, Pricing, Approval, Partner Deal Registration, Data Cleansing, and De-duplication, Agreements and Entitlements.

Scripting Languages: HTML, XML, Java script, CSS

Web Services: WSDL, SOAP/REST API, IAM

Databases: Oracle 10g, 11g, MySQL, Microsoft Access, SQL Server 2000/2005/2008

Packages: MS Word, MS PowerPoint, MS Excel, MS Project, MS Visio, Macromedia Dreamweaver, Rational Rose, Google Drive, Eclipse IDE

ETL/Integration Tools: Apex Data Loader, Informatica, Cast Iron, Force.com Workbench, TIBCO.

PROFESSIONAL EXPERIENCE

Confidential

Sr. Salesforce Developer / Admin

Responsibilities:

• Worked with the user group for requirement gathering throughout the planning and implementation.
• Involved in various activities of the project like information gathering, analyzing the information, documenting the functional and non- functional requirements.
• Implemented the requirements on Salesforce.com platform and Force.com IDE Plug-in using Eclipse.
• Involved in project technical design plan, conversions, Mapping, configuration of portions of the SFDC application.
• Implemented SFDC CRM to deliver various reports in departments of Sales, Administration and Marketing.
• Worked with various salesforce.com objects like Accounts, Contacts, Leads, Opportunities, Reports and Custom Objects.
• Developed Apex Classes, Controller Classes & Apex Triggers for various functional needs in the application.
• Created multiple controls and integrity of salesforce IAM application.
• Stored procedures and triggers are created for high performance.
• Implemented the requirements on Salesforce.com platform and Force.com IDE Plug-in using Eclipse and Apex Classes, Apex Language Apex Triggers.
• Worked with various salesforce.com objects like Accounts, Contacts, Leads, Campaigns, Reports and Dashboards.
• Developed and configured various Custom Reports and Report Folders for different user profiles based on the need in the organization.
• Used Salesforce1 simulator during the development to test if the lightning web components works properly on the mobile device.
• Created Apex methods for the lightning controller and helper methods to perform DML operations on the case records.
• Responsible for Data load operations using Force.com Apex Data Loader.
• Developed Batch Apex classes and scheduled those using Apex Schedulable classes on hourly basis.
• Developed Custom Objects, Custom Reports and configured the Analytic Snapshots to dump the data on regular basis for the sales performance and lead generation statistics.
• Created and deployed several Reports using salesforce.com platform.
• Developed and deployed workflows wherever necessary.
• Integrated the web services by generating the necessary stubs from the WSDL files for extracting the data from the home-grown applications by using the home-grown web services.
• Developed Apex Classes, Controller Classes and Apex Triggers for various functional needs in the application.
• Created email templates and inbound emails using Visual force for the clients and customers.
• Maintained data cleanliness and accuracy by adding custom validation rules, custom formulas, reports, and dashboards.
• Experience developing Wave Apps, Datasets, Lenses and Dashboards in Einstein Analytics.
• Assisted business users and provided ongoing production support after implementation.
• Used the sandbox for testing and migrated the code to the deployment instance after testing.
• Provided ongoing salesforce.com maintenance and administration services including periodic data cleansing, custom objects, workflow.
• Worked on building and supporting Enterprise-wide IAM solutions and Federation Security Services.
• Interacted with the Salesforce.com premium tech support team on a regular basis.
• Developed and maintain visual force, Force.com pages and integration to other third-party solutions.
• Maintained multiple user roles, security, profiles, workflow rules, etc.
• Demonstrated ability to effectively communicate technical issues and resolve problems at all levels of the organization both internally and externally.

Environment: Salesforce.com platform, Apex Language, Lightning, Data Loader, Workflow & Approvals, Email Services, Rest API, Soap API, Reports, Dashboards, Custom Objects, IAM, Custom Tabs, Eclipse IDE Plug-in,SalesforceSandbox, Controllers, REST API, HTML, Java Script.

Confidential

Sr. Salesforce Developer / Admin

Responsibilities:

• Worked closely with Business managers to understand the Use Cases, Business requirements and further converted them the technical specifications
• Involved in analyzing the implementation gap between SalesforceClassic and Salesforce Lightning
• Developed Lightning Web Components and Lightning Apps to provide better and more interactive interfaces to help with the enhancement of Sales to End users
• Designed and developed Lightning Community website for Sales team using Lightning Community Builder, Lightning Web Components, Lightning Events, HTML, CSS, and Lightning Controllers
• Implemented user interface using JavaScript and CSS on top of Visualforce
• Installed App Exchange applications including Eloqua, Zuora, DocuSign, InGenius, Forseva to leverage built in functionality and to serve business immediately
• Worked on Analytics Cloud
• Worked in IAM on Unix/Linux and Active Directory integration using Centrify Suite of products
• Enabled Preview Thumbnails for all Lenses and Dashboard on Wave Analytics
• Wrote Custom Web service classes in Apex to integrate the salesforce with third party application by REST API, SOAP API
• Customized objects, page layouts, record types, workflows, validation rules, formula fields, reports, dashboards, and chatter as per business requirements on Salesforce Lightning Platform
• Implemented CTI to serve both sales and service purposes for both inbound and outbound calls
• Wrote scheduled classes to perform the data manipulations on nightly or weekly bases using the batch apex
• Created the APEX classes, custom controllers, controller extensions, visual force pages and APEX Triggers to develop the custom functionality and meet the business requirements
• Used GIT for version controlling system and used source tree as an UI to perform the code push/pull operations
• Used Sublime, Mavens Mate, GIT, force.com migration tool and Jenkins’s combination along with script to develop code, maintain the versioning and moving code around the environments
• Defined sharing and visibility along with roles, profiles, sharing rules and written apex-based sharing in few scenarios where it is required to add sharing and team members
• Created test scenarios on Sandbox environment, created packages and moved it between Sandboxes and Production environments to place final implementations
• Installed and configured Apex Data Loader and involved in migrating data into Salesforce application using Apex Data Loader through CSV files
• Experience developing Wave Apps, Datasets, Lenses and Dashboards in Einstein Analytics.
• Used SOQL & SOSL for data manipulation needs of the application using platform database objects
• Provided Post-Implementation support to assist end users in creating reports, dashboards and certain Administration tasks including creating and maintaining user profiles and privileges
• Implemented Security and Sharing rules at object, field, and record level for different users at various levels of organization. Also created various profiles and configured the permissions based on the Organizational Hierarchy
• Executed various levels of Unit, Integration, User Acceptance and Operational Acceptance testing using test cases to prove that system conform to specifications of business and quality requirements.
• Participated in weekly change control meetings and performed application and global impact analysis. DAP Directory integration for Salesforce.com
• Worked on SFDC, CRM, SFA and Billing Modules (Sales Process Automation, Lead and Marketing Automation, Mass Marketing Automation, Customer Care, Accounts Receivables, Credit Limit process, Collections, Rating, Billing, Discounts, Catalogues, Invoicing, Reporting)

Environment: Saleforce.com platform, Apex Language, Visual Force (Pages, Component & Controllers), Pages, Data Loader, HTML, Java Script, Market configuration and customization, Security Controls, Sandbox data loading, Eclipse IDE Plug-in, Windows.

Confidential

Salesforce Developer / Admin

Responsibilities:

• Worked closely with the sales team and business analysts and performed detailed analysis of business and technical requirements. Designed the solution by customizing various standard objects of SalesForce.com (SFDC).
• Interacted with the Salesforce.com premium tech support team on a regular basis Interacted with various business team members to gather the requirements and documented the requirements.
• Designed and developedSFAbased Application onForce.com Platformin Salesforce.com environment withApexprogramming language at backend and Visual-Forcepages as user interface.
• Used Sales Force Automation(SFA)for Sales Lead Management, Account and Contact Management and Approvals and Workflow.
• Implemented Apex Data loader "Command Line Interface (CLI)” to automate the data loading process for the sandbox refresh activity.
• Designed various Web Pages in Visual Force for customers to select a variety of services offered by the org and integrate them with the pricing team.
• Experience working with Customer Communities and Partner Communities.
• Designed, and developed Apex Classes, Controller Classes, extensions, and Apex Triggers for various functional needs in the application.
• Implemented the requirements onSalesforce.com platformandForce.com IDEPlug-in usingEclipse.
• Developed various Custom Objects, Tabs, Components and Visual force Pages.
• Developed and configured various Custom Reports and Report Folders for different user
• Developed Custom Objects, Custom Reports and configured the Analytic Snapshots to dump the data on a regular basis for the sales performance and lead generation statistics.
• Createdpage layouts, search layoutsto organizefields, custom links, related lists,and other components on a record detail and edit pages.
• Created CPQ process using Apttus CPQ and CLM AppExchange tool in Quote.
• Designed and deployed the Custom objects, Custom tabs, Entity-Relationship data model, validation and Workflow Rules, Auto-Response Rules, Components, Visual Force Pages to suit the needs of application.
• Familiar with CTI experience and worked on many AppExchange Apps on mobile Salesforce1 Platform.
• Installed and configured GIT and communicated with the repositories in GitHub.
• Createdworkflow rulesand definedrelated tasks, time triggered tasks, email alerts, filed updatesto implement business logic.
• Evaluated Salesforce.com Support module for call-center / help desk application.
• Created data migration document for import/export of data from Salesforce.com environment
• Designed, developed, and deployedApex Classes, Controller ClassesandApex Triggersfor various functional needs in the application.
• Integrated Salesforce.com for mass Email management and designed various custom Email templates.
• Used Data Loader for insert, update and bulk import or export of data from Salesforce.com S-Objects Used it to read, extract, and load data from comma separated values (CSV) files.
• Developed and configured variousReportsandReport Foldersfor different user profiles based on the need in the organization.
• DevelopedCustom Objects, Custom Reportsand configured theAnalytic Snapshotsto dump the data on regular basis for the sales performance and lead generation statistic.

Environment: Saleforce.com platform, Apex Language, Visual Force Pages, Data Loader, HTML, Java Script, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services, Security Controls, Sandbox data loading, Eclipse IDE Plug-in, Windows XP.

Confidential

Salesforce Consultant

Responsibilities:

• Built the Travel Tracker application for the customers and clients who are registered for services of International SOS
• Using Agile Methodology for developing this project.
• Created page layouts, search layouts, custom links, and related lists.
• Configured pick lists, dependent pick lists, lookups, junction objects, master detail relationships, validation rules and formula fields.
• Designed and developed Apex classes, controller classes, controller extensions, Visual force pages and Apex triggers.
• Developed workflows and approval processes for various policy managements.
• Configured profile-based security on Object/Field Level.
• Created email templates and inbound emails using Visualforce for the clients and customers.
• Developed web services for integrations to create/update/get data from Salesforce (Case, Entitlement, Service Contract, Bug, etc.) to bug triage systems (TFS, Star Team) and master database management (MDM) system.
• Created outbound messages to sync data with bug triage systems and MDM systems
• Used Force.com IDE for deployment of code into sandbox and production orgs.

Environment: Saleforce.com platform, Apex, Visualforce Pages, HTML, Java Script, Workflow & Approvals, Reports, Custom Objects, SOQL, Email Services, Force.com IDE, Windows 7.

Confidential

Programmer Analyst

Responsibilities:

• Designed and developed Java Server Pages to display both dynamic and static pages based on user request.
• Developed user specific Action and Form objects as a part of Struts framework.
• Developed service handlers to handle user business requests.
• Designed and developed DAO layer classes for interaction between the handler and database.
• Responsible for unit testing, white box testing and functional testing.
• Written JavaScript functions to do client-side validation.
• Involved in configuring JDBC connection pooling to access the database.
• Written ANT scripts to build the entire module and deploy it on the application Server.
• Created and executed test plans and scripts.
• Used Eclipse as IDE and JBoss as application server.
• Used Model View Controller and DAO design patterns.
• Used Log4J for logging the errors.
• Used CVS for configuration management for maintaining the all the branches of the code.
• Used data transfer objects to transfer the data between front end, DAO layer and backend database.

Environment: JBoss/Tomcat 5.x, Java/JSP, JSTL, JDBC, Struts 1.1, HTML, CSS, JavaScript, XML, MySQL, UNIX, Windows 2000 Server, Log4J, CVS, Eclipse, Ant, JUnit.

Confidential

Programmer Analyst

Responsibilities:

• Designing user interfaces, animations, and graphics for Web-Based Training (WBT) projects
• Used various transformations like Filter, Expression, Sequence Generator, Update Strategy, Joiner, Stored Procedure, and Union to develop robust mappings in the Informatica Designer.
• Extensively used pre-session and post-session variable assignment for simulating multi-threading scenarios for Load balancing and performance improvement.
• Extracted the data from the flat files and other RDBMS databases into staging area and populated onto Data warehouse.
• Extensively used Parameter file to override Mapping parameter, Mapping Variables, Workflow Variables, Session Parameters, FTP Session Parameters and Source-Target Application Connection parameters.
• Created various Documents such as Source-To-Target Data mapping Document, Unit Test Cases and Data Migration Document.
• Extracted data from data warehouse to feed downstream systems.
• SkillSoft LMS administration, creating user hierarchy, interacting directly with vendors, analyze and implementation of new tools, create learning paths, publish content on LMS, generating usage reports
• Developing presentations using Flash
• Developing process documents for SkillSoft LMS and other e-learning tools

Environment: Flash Action scripting (AS 2.0), Flash CS4, Adobe Captivate and Adobe Photoshop, Windows NT, 2000, XP. IE 5.5 and 6.0