SUMMARY

• Strong knowledge of teh operation of teh data and voice networks.
• Strong knowledge with consultant firm’s and enterprise’s workflow.
• Strong knowledge of H323 and SIP protocols.
• Strong knowledge of Cisco’s routers and switches platforms.
• Strong knowledge of Cisco unified communication network. (platforms and applications )
• Strong knowledge of Cisco unified call manager, call manager express, unity connection and unity express.
• Good knowledge with Tandberg video equipments.
• Strong knowledge of Microsoft network infrastructure (active directory, domain controller...)
• Strong knowledge of TCP/IP protocols, switching and routing, VTP, VLANs, OSI models and Cisco command line interface.
• Configure, manage and design IP routing using a combination of static routing and routing protocols like EIGRP. Manage switched architecture to include creating VLANs, managing VTP domains, spanning tree, and port security.
• DMVPN and MPLS Technology.
• Document teh networks and design upgrades in various written formats (VISIO, Word, etc.).
• Familiar with routing protocols like OSPF and BGP
• Excellent analytical problem solving and troubleshooting skills.
• Ability to work well with a team in a fast paced, constantly changed environment and follow instructions from supervisors and senior colleagues.
• Interact easily with others and consistently provides superior Customer Service.
• Strong communication skills - both written and verbal.
• Strong desire for learning.

PROFESSIONAL EXPERIENCE:

Sr Unified Engineer

Confidential

Responsibilities:

• Worked as a consulting engineer for Verizon with UCOPS operation team.
• Admin and troubleshooting Verizon’s UC network includes:
• Architect and design Syniverse’s global collaboration network which includes SME Cluster, four CUCM, IM & Presence and Unity connection clusters, Cisco telepresence expressway, MRA and WebEx system.
• Build and configure all Syniverse’s Collaboration network in four continents, Americas, Europe, Asia Pacific and India.
• Implementing global call routing using E164 format across teh network.
• Follow different country’s law and regulation for VoIP call routing.
• Build, configure and administrate four IM & Presence clusters and implement inter-clustering.
• Implement persistent chat and configure XML file for jabber.
• Build, configure and administrate four unity connections clusters including integration with CUCM (SCCP/SIP), call-handlers, holiday greeting and different locale.
• Design and implement Cisco Expressway to provide MRA to support jabber and Cisco 8865 phones for remote users.
• Administrate WebEx system on premise including troubleshooting and upgrade.
• Administrate Syniverse’s WebEx cloud account and WebEx team.
• Implement Cisco WebEx Edge Audio.
• Create QoS templates for different Cisco access switch platforms.
• Configure different Cisco voice gateways ISR (2800, 3900, 4000) to support SIP and H323 circuits.
• Support Syniverse and third party (GDT) building Cisco UCCE cluster (CCE, CVP, Finess servers) and integrate all gateway with CVP servers.
• Administrate UCCE cluster including building ICM script, call routing, adding/deleting agents account, and troubleshooting UCCE components.
• Working with Cisco UCS C-series including building RAID, virtual drive, Installing Esxi and replacing parts with Cisco’s RMA tickets.
• Troubleshooting all Cisco collaboration products by collecting and analyzing system’s logs.

Voice Engineer Consultant

Confidential, Wilson, NC

Responsibilities:

• Build teh different branches on teh CUCM and configure its related configuration (Region, Location, SRST, Media resources, route group, route list and assigned them to appropriate Device pool).
• Create Translations pattern for each branch by following Confidential &T standard rules. (configure translation pattern for unassigned DID, 5 to 10 digits dialing and 911-call back for CER)
• Configure H323 gateway for each site with appropriate CM configuration, dial-peer, media resources and SRST fallback.
• Working with Unity connection
• Help teh network support (Tiger team) solving issues related to voice (PRI connection, phones and users account issues) and data network (ATMs, printers, routing and switching)
• Documenting all teh co-operation standards and upload them to share point.
• Review submittals documents to ensure they adhere to teh Department and District Standards.
• Testing CER (Cisco Emergency Responder) configuration for different sites.

IT Engineer

Confidential

Responsibilities:

• Working with Confidential and PSENG on RU saving energy project study to support teh NJ state’s economic development goals and bring energy efficiency to utility customer.
• Setup and install TED5000 system demo lab to study and analyze different issue related to teh study.
• Working with teh electric technician on site to set up teh equipment.
• Working with teh customer service team answering phones regarding teh system issues.
• Setup and going on House call to fix escalated issues.
• Document teh results and teh issues for further review by management department.

Voice Engineer

Confidential, Clifton, NJ

Responsibilities:

• Upgrade Cisco Call manager 4.1 to call manager 7.0
• Integrate and manage Cisco Unity connection with call manager 7.0
• Helping with customer support team solving voice related issues.
• Create new site on CUCM and configure its related configuration
• (Region, location, SRST, media resources and dial plan)
• Configure H323 gateways and working with SIP service provider.