Dynamic Network Solutions Resume Burtonsville, Maryland - Hire IT People

SUMMARY

Striving for an opportunity to utilize my talents for a respected tech organization offering potential for growth in a challenging, fast advancing and professional environment. Aiming to use my five years of experience wifin the customer service, leadership, and sales fields to effectively fill the administrator/help desk position at you're company.
Results driven and proven problem solver looking to apply a background of detail orientation as a STEM major, while possessing strong interpersonal, communication and presentation skills.

TECHNICAL SKILLS

PROFESSIONAL EXPERIENCE

Dynamic Network Solutions

Confidential, Burtonsville, Maryland

Responsibilities:

Successfully and routinely administer and configure servers, desktop computers, laptops, printers, tablets, and smartphones across 4 sites wif over 200 personnel at each location
Actively act as the focal point of contact for reporting tickets to vendors and equipment manufacturers and to ensure issues are resolved wifin a timely manner
Configured and deployed 150 Chromebooks and student laptops in a single day resulting in the highest recommendation from point of contact
Promptly analyze and assess customer service requests and provide prompt technical solutions leading to being top 3 technician of company wifin first 2 months of employment

Confidential

Responsibilities:

Strategically and calmly utilized active listening skills wif customers to close on deals, increase monthly sales quota, finishing as a top 10 salesman wifin first 3 months and most vehicles sold in one day for dealership in 2019
Reliably resolved customer disputes and problematic issues related to vehicle technology, ordered parts and special requests leading to the highest recommendations from direct referrals of the CEO wifin first 4 months
Proactively cultivated and supported professional relationships wif new and existing customers to further promote company core values and raise overall morale of customer experience

Confidential

Product Specialist

Responsibilities:

Successfully educated clients, coworkers, and managers on Tier 1 information and technology related to products
Maintained positive customer retention rates of 80% or higher for 12 months
Reliably installed, upgraded and troubleshooted vehicle technology and software improving overall customer satisfaction resulting in the highest satisfaction surveys possible from direct referrals from company CEO and related families