Network System Administrator Resume Hampton, VA - Hire IT People

TECHNICAL SKILLS

PROFESSIONAL EXPERIENCE

Confidential, Hampton, VA

Network System Administrator

Responsibilities:

Confidential, Hampton, VA

Network System Administrator

Responsibilities:

Confidential, Norfolk, VA

Team Lead

Responsibilities:

Monitor over 300 BPM Probes on teh network
Obtain and analyze BPM Probe reports
Generate and provide Reports to Leadership
Install BSM software on BPM Probes
Troubleshoot BPM Probe failures
Identify cause of BPM Probe failures for exclusion process and enter data into a reporting system (ERMS)
Create/update team processes, procedures, troubleshooting, and how to documents
Train, supervise, and mentor Watch Standers in a global Command and Control environment
Generate and provide Network Reports to Leadership
Handle high visibility communications with our company and USMC/USN leadership
Serve as escalation point/knowledge base for Watch Standers and NOC personnel
Perform quality control for Critical Incident Reports and Government Directed Actions
Perform all daily Watch Stander duties listed below as needed

Command Center Watch Stander

Confidential

Responsibilities:

Provide Senior Network Administration with NMCI in teh GIAC/GNOC
Process and enforce Government Directed Actions for teh network.
Inform executive leadership on network status for SLAs and other metrics
Facilitate communications between executive leadership and incident commanders
FEMA certified - in charge of operations and coordinating a response
On call response to any issues and alert executive staff to network performance issue

Request Operations Center Duty Lead

Confidential

Responsibilities:

Coordinate responses to outages that impacted call volume
Served as a point of contact for approximately 125 tier 1 and 8 tier 2 agents.
Distributed operational impact reports
Coordinated staffing resources to complete training and ticket resolution activities while managing teh Call Center’s call volume to ensure Service Level Agreements were met
Communicated with management on finding new paths to provide better customer service
Authored and published Urgent Items and Knowledge Center articles.
Perform data search operations using spreadsheets.

Help Desk Coordinator

Confidential

Responsibilities:

Responsible for taking phone calls as Tier 1, EVIP/VIP/Mission Critical, and Secure Operation Center Agent, as well as working e-mails and voicemail on teh unclassified and classified side
Provide support and troubleshoot end-user problems with network printers, share drives, computers, user accounts, exchange email profiles, and Legacy applications.
Assist Tier 1, Tier 2, and Technical Leads with projects, tickets, and training
Identify cause or issue with network services, software and/or applications to restore service