EXPERIENCE:

Confidential

Responsibilities:

• Member of Voice Build Teams for contracted clients.
• Engaged in projects to enhance the Cisco Collaboration solution for enterprise clients.
• Tasked to configure and deploy PBX replacement equipment for clients.
• Provided architectural and technical support for the contracted clients on an international platform using based on the Cisco UC 12.x platforms.

Confidential

Team Lead Engineer

Responsibilities:

• Tracked and planned vulnerability reports and the mitigation recommendations to include configuration changes, Cisco IOS upgrades, CIMC upgrades to Cisco UCS, ESXi updates and Cisco UC application updates and upgrades.
• As a Confidential Team Lead I provide training on various Cisco UC solution topics both on location and via web conferencing to both Confidential and the Confidential client.
• As part of the Confidential Managed Services solution I work with other Confidential and client entities to deliver scheduled and emergency support on maintenance activities required to progress the client’s mission.
• Provided transition support for clients moving the Cisco UC solution from client self - managed to Managed Services cloud based control.
• Added dial-plan features and helped re-design the dial-plan of both small and large enterprises to address the scalability limitations and feature support.
• Helped clients with trouble support and recovery of Cisco UC systems to include platform recovery and application upgrades of the Cisco Voice Solution.
• Provided clients with topology, feature, and solution documentation specific to the client environment and project needs.

Confidential

Senior Telephone Services Engineer

Responsibilities:

• Responsible for maintaining the CUCM 10.x, CUC 10.x, PCCE 10.x IM&P 10.x applications, along with associated ISR voice gateways and peripheral applications such as Finesse.
• Played a key role in the deployment of the 11.x CUCM,11.x CUC, and 11.x IM&P voice services solution to the Krakow, Poland offices.
• Maintained the Colabrio quality management application used for recording conversations with clients and agents employed
• Part of the team that deployed the version X8.6 Cisco Expressway-C and Cisco Expressway-E Mobile Remote Access solution for use by Confidential employees.

Confidential

Voice Services Engineer

Responsibilities:

• Built and deployed the Cisco Prime Collaboration application to monitor and analyze and report on Voice and Video traffic use, as well as device status, and alerting capabilities.
• Deployed device updates and changes using templates built on Cisco Prime Infrastructure application.
• Configured and deployed additional Media Resources for the Enterprise Collaboration solution for North America.
• Part of the Collaboration team to build and deploy the Cisco Expressway solution for the EMEA region.
• Responsible for the configuration and troubleshooting of Cisco UCCE agents and teams using ICM Configuration Manager.
• Deployed the voice-gateway solution for the migration of the Beijing and Xian offices in China.
• Documented project solutions and training activities using both MS-Word and MS-Visio formats.

Confidential

Network Engineer

Responsibilities:

• Network Engineer focusing on the client Cisco Unified Communications Manager (CUCM) upgrade project.
• Responsible for preparation, planning, staging, and the configuration of CUCM to move of tens of thousands of users and devices on CUCM version 6.x to CUCM version 9.1(2) in accordance with the project phases, directives, policies and timeline.
• Successfully consolidated approximately 15 separate CUCM 6.x clusters across the United States into four CUCM 9.x clusters meeting project timeline goals established as a member of the CUCM upgrade project team.
• Engaged in the necessary configuration scripting and configuration changes of VG-224 and Cisco ISR voice gateways to accomplish the CUCM upgrades.
• Tasked to provide training and documentation support to the Confidential operations team, as well as the client, on Cisco VoIP features such as: Hunt Group Logout, Bulk Administration Tool, Line/Device CSS manipulations, or Akkadian Console Operator installation, synchronization and use.
• Member of the Day One support personnel after maintenance cutover actions to address any client queries immediately regarding the Cisco VoIP solution to include issues such as: call routing, voice messaging, device layouts, or Cisco Mobility features.

Confidential

Solutions Engineer

Responsibilities:

• Engaged in the build and upgrade of Cisco Unified Communications Manager (CUCM), Cisco Unity Connections, (CUCN), Unified Contact Center Express (UCCX), and Cisco IM and Presence Server amongst other applications.
• Created and submitted White Paper documentation to the company outlining the CUCM upgrade process to encompass the Bridge Upgrade and Drive-To-Nine JUMP Upgrade process. The document creates a methodical instruction process to upgrade the CUCM application with Time on Task expectations as a guideline.
• Part of the Cisco UC Upgrade team deploying the InformaCast Paging application and Cisco Unified Enterprise Attendant Console application as parts of the Cisco Unified Communications solutions to our clients.
• Tasked as a billable resource for projects in Unified Communications solutions.

Confidential

Senior Voice Services Engineer

Responsibilities:

• Providing Support for Unified Communications issues forwarded to the Tier Two team from thousands of agencies across the United States and Canada.
• Implementing changes and solutions based on the State Farm Low Level Design for Unified Communications.
• Providing training and direction to colleagues and Tier One personnel to increase and enhance skills of the team.
• Provided additional solutions to the Unified Communications design based on project and client need to ensure call flow reliability and capabilities.

Confidential

Voice Engineer

Responsibilities:

• Responsible for project management of many telephony and networking solutions.
• Responsible for all levels of support, from pre-sales research to post-sales implementation as well as break-fix issues.
• Providing architectural recommendations as well as on-location and training to clients.

Confidential

Manager of Network Operations Office/ Senior Network Engineering

Responsibilities:

• Tasked with the safety and training responsibilities of the Network Operations Team.
• Voice Systems Subject Matter Expert for the Confidential Kandahar Air Field Strategic Cisco Unified Communications Manager clusters on NIPR, SIPR, and Centrix.
• Tasked with and excelled at solving networking issues involving routing, switching and voice over IP technologies on NIPR, SIPR, and Centrix.
• Responsible for assigning networking devices to the 802.1x authentication domain.
• Tasked with Base-Line standard implementation of routing and switching systems for the Kandahar Strategic Network on NIPR, SIPR, and Centrix.

Confidential

Network Engineer and Voice Systems Professional

Responsibilities:

• Involved in the review process for the analysis of professional services offerings.
• Responsible for several voice designs and implementations for professional services clients.
• Designed and implemented voice services solutions involving Cisco Unified Communications Manager 7.1.5, Cisco Unity Connections 7.1.5 Voice Mail Server, Cisco Unified Communications Manager Express 8.1, and Cisco Unity Express 7.0.
• Part of a network performance team to analyze data throughput for financial services corporation on the Chicago Board of Trade.
• Conducted and presented Network Analysis Reviews for clients using the Netformx DesignXpert application and Wireshark Protocol Analyzer.

Confidential

Support Engineer

Responsibilities:

• Engaged in trouble analysis and solutions services to Voice over IP (VoIP) issues for the Confidential P.O.W.E.R. telephony network.
• Tasked to create documentation and training on VoIP systems and services for Network Special Service and VoIP Conversion personnel.
• Involved in provisioning and creation of scripted sites in the Cisco ICM server.

Confidential

Senior Network Analyst

Responsibilities:

• Provided solutions services to Voice over IP (VoIP) problems presented on Confidential Voice over IP networks on multiple hardware and software platforms.
• Experienced in troubleshooting and upgrading Call Manager versions 4.x through 6.x call agents.
• Experienced in troubleshooting Call Manager Unity, Unity Connections and Unity Express.
• Extensive work done with Call Manager Express installations and operations.
• Provided Routing and Switching support services for all clients on platforms ranging from simple Catalyst 2950 access switches to 6513 layer three enterprise platforms.
• Troubleshooting and design support services provided for Confidential firewall appliances to include the Cisco PIX 500 series as well as the Cisco ASA 5500 series and router based firewall configurations.
• Worked on and provided troubleshooting solutions to Cisco Emergency Responder and IPCC (IP Contact Center) Servers.

Confidential

Network Engineer

Responsibilities:

• Responsible for Project Builds and Implementation for new and existing customer WAN/LAN solutions using Confidential switching and routing products.
• Administer the Networking Security systems protected by Cisco PIX 500 series nodes and Firewall Switching Modules.
• Provide change control administration and implementation with Confidential software and procedural systems.
• Involved in on - call duties for advanced escalation of problems in the Champaign, IL Data Center as well as 24 hour Operations Center.
• Responsible for documentation of all assigned projects to include meeting minutes, project statement of work, Bill of Materials, Visio diagrams, and/or any Power Point presentations required.
• Involved in new equipment evaluation and testing related to inter-networking products such as routers, switches, intrusion prevention systems, and load balancing products.
• Member of the Network Management Project responsible for managing all designated inter-networking equipment administered by Confidential .
• This project entails the concept, design, implementation of out-of-band and fire-walled network nodes with access and reporting capabilities outside of normal data traffic paths.

Confidential

Network Engineer/ Consultant

Responsibilities:

• Provided engineering and support services for several clients in manufacturing, financial, and services oriented corporations consisting of distributed and multiple data center environments.
• Responsible for trouble response and problem resolution across several Multi Casting and Frame Relay technologies. Support Cisco PIX and Cisco ASA firewall security systems, Cisco Catalyst 6500 series layer three switches, Cisco 2600, 2800, 3700, and 3800 series routers, and Multi - Link Frame-Relay paths. Perform quality of service (QoS) implementations
• Created project charters and detailed implementation documents for the planning, preparation, and implementation of infrastructure changes

Confidential

Network Architect/ Consultant

Responsibilities:

• Assigned at Great Lakes Service Delivery Center, Lake Zurich, IL. Used the Firewall Services Module of the Cisco Series 6500 Catalyst switch to define secure LANs for Corporate Clients.
• Responsible for troubleshooting the LAN/WAN using several networking components and tools: including the Catalyst 6500 w/ MSFCs, FWSMs version 2(2).1, and router series 7507s w/ RSP2 cards.
• Researched and participated in the pricing of networking products for acquisition and use on the GLSDC Network.

Confidential

Senior Network Engineer/ Consultant

Responsibilities:

• Developed SNMP Strings and Intervals, configured, maintained, and implemented the Cisco Works 2000 LAN Management Solution Server.
• Participated in cut - over and implementation of new point to point WAN Links between several three North American hub operation centers.
• Modified the network configurations to include Cisco 3745/7200 series routers so that new point to point paths would efficiently route traffic.
• Participated in implementation of VoIP network configuration changes on the 3745 Series Cisco router.
• Worked with design engineers to supply needed DSP resources on a branch router, and alleviated conferencing traffic problems across the Confidential WAN links.
• Documented the VoIP network design and topology to map the traffic flow between legacy and newly built traffic hubs.
• Used Cisco Call Manager and Confidential VoIP solution to resolve VoIP issues (e.g. dropped calls, transmission problems and device relocation).

Confidential

Senior Network Engineer

Responsibilities:

• Used Call Manager and Unity Messaging systems to administrate the VoIP component of Cisco s AVVID solution.
• Participated in the configuration and deployment of Cisco Call Manager Express IP - Telephony systems for three IAA branch offices.
• Led the IAA Network Engineering team on the design and implementation of new corporate office LAN/WAN systems. (10000 ports, 600 local & remote users; Windows 2003 Server, XP & 2000 Server/Workstation).
• Used Cisco 3015 VPN Concentrator to create an intranet and extranet IPsec Tunnel VPN solution. This enabled IAA personnel and business partners at remote sites to access information using Cisco and non-Cisco end-point devices.
• Implemented IP/VPN services at 80 branch offices. Provided network users on-time delivery of IP/VPN (Attained 99% customer satisfaction).
• Used Cisco Works 2000 Server to establish a method to manage networking equipment Was able to check and update software images and configurations, and graphically display device status.
• Built and implemented Open View s Network Node Manager Server. Improved IAA s ability to monitor the network and compile statistics necessary to improve network performance.
• Administrated Cisco 3015 VPN Concentrator. Created IP/VPN tunnels to branch offices, and ensured secure client access.
• Used Cisco Aironet 1200 Wireless Access Points to deploy Wireless LAN services throughout the environment.
• Evaluated and defined capacity requirements for corporate and branch locations Evaluated and tested telecommunications systems prior to production implementation.

Confidential

Senior Network Engineer

Responsibilities:

• Led, coordinated, and participate in the installation and deployment of the Veteran s Administration National ATM Backbone.
• Reviewed and implemented new and modified network design parameters.
• Configured FORE and Marconi products including NSX - 9500, ASX-200bx, ASX-1000, Powerhub 8000 and ESR-5000.
• Configured and supported Cisco 7204, Cisco 3640, Cisco 2500 and 2600 series routers, Catalyst 4006 layer 3 switches and the Catalyst 5500 series switches.
• Performed problem tracking and resolution functions.