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Network Administrator Resume

4.00/5 (Submit Your Rating)

Sudbury, MA

OBJECTIVE

  • Seeking a System Administration role in the Information Technology Field.
  • me enjoy challenges and working with new technology, looking to expand my growth.

TECHNICAL SKILLS

  • Administering and Patching Infrastructure Equipment
  • Operating Systems: Windows, Linux and Mac
  • Software: SCCM, VMM, Symantec SEP, Avaya Manager, Veeam, Mimecast, Microsoft Exchange 2016
  • Microsoft Active Directory (AD account creation process, Group Membership, Group Policy, Network Printing, Network share / rights management)
  • PowerShell Scripting
  • Patient and friendly, with excellent communication skills
  • Bilingual: Fluent in both English and Spanish
  • Ability to work both independently and collaboratively

PROFESSIONAL EXPERIENCE

Network Administrator

Confidential, Sudbury, MA

Responsibilities:

  • Assisted in a recovery and infrastructure rebuild from a ransomware attack
  • Assisted in moving from MPLS to a hybrid MPLS and SD - WAN Provider
  • Assisted in Configuring ServiceNow for a ticketing system
  • Administered a Hyper-V cluster and virtual machines in Azure
  • Administered and Managed an Avaya Phone system
  • Configured and Administered Azure SSO connections to on-prem
  • Configured on-premise Exchange to hybrid with 365
  • Created PowerShell scripts to assist in daily task

Help Desk Engineer

Confidential, Waltham, MA

Responsibilities:

  • First point of contact for customers seeking technical assistance
  • Imaged and installed hardware and software
  • Triage phone calls and created tickets
  • Assisted Telecommunications in monitoring Help tickets
  • Worked with the Avaya server administration and Avaya OneX
  • In charge of performing daily task to make sure Telephone system stayed up and running
  • Assisted Desktop team in deploying computer patches via Altiris software

Level 1 Tech

Confidential, Methuen, MA

Responsibilities:

  • Assist customers with pc related problems
  • Triage phone calls and create tickets
  • Imaged and installed hardware and software
  • Assisted Desktop support, Network Ops and Telecom departments in daily tasks
  • Helped clients replace their RSA secure tokens and mobile phones
  • Replace and configure phones and computers
  • Troubleshoot and diagnose computers
  • Replace and repair computer components
  • Refurbish computer accessories

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