Network Administrator Resume
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Sudbury, MA
OBJECTIVE
- Seeking a System Administration role in the Information Technology Field.
- me enjoy challenges and working with new technology, looking to expand my growth.
TECHNICAL SKILLS
- Administering and Patching Infrastructure Equipment
- Operating Systems: Windows, Linux and Mac
- Software: SCCM, VMM, Symantec SEP, Avaya Manager, Veeam, Mimecast, Microsoft Exchange 2016
- Microsoft Active Directory (AD account creation process, Group Membership, Group Policy, Network Printing, Network share / rights management)
- PowerShell Scripting
- Patient and friendly, with excellent communication skills
- Bilingual: Fluent in both English and Spanish
- Ability to work both independently and collaboratively
PROFESSIONAL EXPERIENCE
Network Administrator
Confidential, Sudbury, MA
Responsibilities:
- Assisted in a recovery and infrastructure rebuild from a ransomware attack
- Assisted in moving from MPLS to a hybrid MPLS and SD - WAN Provider
- Assisted in Configuring ServiceNow for a ticketing system
- Administered a Hyper-V cluster and virtual machines in Azure
- Administered and Managed an Avaya Phone system
- Configured and Administered Azure SSO connections to on-prem
- Configured on-premise Exchange to hybrid with 365
- Created PowerShell scripts to assist in daily task
Help Desk Engineer
Confidential, Waltham, MA
Responsibilities:
- First point of contact for customers seeking technical assistance
- Imaged and installed hardware and software
- Triage phone calls and created tickets
- Assisted Telecommunications in monitoring Help tickets
- Worked with the Avaya server administration and Avaya OneX
- In charge of performing daily task to make sure Telephone system stayed up and running
- Assisted Desktop team in deploying computer patches via Altiris software
Level 1 Tech
Confidential, Methuen, MA
Responsibilities:
- Assist customers with pc related problems
- Triage phone calls and create tickets
- Imaged and installed hardware and software
- Assisted Desktop support, Network Ops and Telecom departments in daily tasks
- Helped clients replace their RSA secure tokens and mobile phones
- Replace and configure phones and computers
- Troubleshoot and diagnose computers
- Replace and repair computer components
- Refurbish computer accessories