Support Center Specialist Resume Hanover, MD - Hire IT People

PROFESSIONAL EXPERIENCE

Confidential, Hanover, MD

Support Center Specialist

Responsibilities:

Responsible for servicing all cashiers and team member exchanges throughout teh shift.
Keeping cash drawer balanced and impressed.
Completing Currency Transaction Reports, W2G tax forms and multiple transactions logs.
Accurate record keeping in all aspects of duties and responsibilities.
Responsible for answering customer questions in a courteous and professional manner.
Verifying and documenting personal ID information for checks, cash advances, and slot marker transactions.
Making exchanges wif Main bank, Marker bank, and Chip bank.
Responsible for cashing out customers, giving correct change.
Become familiar wif teh casino credit application process.
Cleaning/washing of chips.
Other duties as assigned.

Epic Cadence Consultant

Confidential, Overlook, KS

Responsibilities:

Create and troubleshoot schedules for providers in Epic 2012.
Train and educate end users in schedule maintenance and creation.
Assessed and provided support for Iowa Health Systems integration of Epic 2012.
Created/troubleshoot provider schedules utilizing teh import spec for teh organization to import multiple SER records including provider/resource information.
Trained and educated end users on template versus pattern build to ensure that teh end users understood teh differences and selected teh solution that would provide teh most flexibility.
Collaborated extensively wif teh Ambulatory team establishing provider/resource schedules wif MyChart blocks for patient scheduling through teh MyChart module.

Kettering Systems Analyst

Confidential, Miamisburg, OH

Responsibilities:

Create and troubleshoot schedules for providers in teh Epic programing ranging from Cadence schedules and SER resources utilizing teh import/export functions and responsible for teh printer mapping for all of my departments.
Train and educate end users in schedule maintenance and creation.
Responsible for teh collection of teh visit type information for both physician offices and for HODs. This included creation and streamlining processes using panels and existing visit type information. Responsible for teh build and follow - up for teh HOD departments such as physical therapy, hyperbaric medicine, radiology, gamma knife, nuclear medicine and radiation/oncology services. Implemented Cadence schedules and SER records for teh physicians and therapy staff.
Responsible for go-live support for several departments and physician offices. This included workflow implementation and integration. Worked on teh copay collections and referrals. Responsible for teh creating of SER, Cadence and printer mapping.
Go-live support also included appointment conversion instruction and onsite support for teh clerical and technical staff regarding teh Cadence application and minor Prelude such as insurance and account creation and selection.
Project build also included teh creation, testing, and implementing of new/existing visit types, panels, and associated procedures.
Oversaw teh Cadence HOL (holiday) master file and BCA report creation for Cadence downtime and printer mapping and testing.
Collaborated wif physician offices in creating Cadence resources

Support Center Specialist

Confidential , Mason, OH

Responsibilities:

Assist end users in obtaining system access.
Implemented and maintained user access records for new employees and terminated employees.
Troubleshoot networking, Windows and electronic medical record issues.
Maintain corporate phone system and network security.
Installed, configured, implemented and administered Active Directory infrastructure.
Installed, configured, implemented, and administered Exchange e-mail system.
Installed, configured, implemented and administered both DNS and DHCP infrastructure.
Created and implemented a disaster recovery program to ensure continuity of care throughout teh organization.
Purchasing liaison tasked wif maintaining vendor relationships and to determine and purchase IT equipment based on teh needs of teh departments and teh organization.

TECHNICAL SKILLS

Building and troubleshooting PC hardware
Installation and troubleshooting Windows Desktop versions 95, 98, XP, Vista, Windows 7, Windows 8, and Windows 10
Installation and troubleshooting Windows Server platforms 2000, 2003, 2008, 2008R2, 2012, 2012R2, 2016, and 2019
Windows Exchange platform 2007
Microsoft Office Online 365 Administration
Microsoft Office 1997-2019 Administration
Group Policy both organization, office, and local
VMWare Workstation wif multiple server virtualizations
Knowledge and ability to troubleshoot DHCP, DNS, Active Directory, ACL, LAN and WAN routing, and RDP.
Installing and configuring routers, switches, and hubs.
VPN TCP/IP Networking
System Administration
Computer Networking LAN, WAN, MAN
Execute and maintain multiple DHCP. DNS, root domains, and subdomains

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Support Center Specialist Resume

Hanover, MD

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