OBJECTIVE

To obtain a position where I can grow while also optimizing my skills in teh IT industry and gain a high level of hands - on experience.

PROFESSIONAL EXPERIENCE

Systems Administrator/Network Engineer

Confidential

Responsibilities:

• Network Administration (Cisco, Netgear Routers/Switches)
• Watchguard Firewall, VPN, Implementation & Administration
• Server Administration (Windows Server 2008-Windows Server 2016)
• Hyper-V Administration
• O365 Administration
• HP Aruba Network Implementation & Administration
• Polyone/Comcast Cloud VOIP Administration
• DNS/DHCP Administration (internal/external website & dns support)
• Wireless/LAN Ubiquiti Administration
• Infrastructure Support/Administration
• Active Directory/Group Policy Administration
• Teams Administration (A/V)
• AVG Security Server/Workstation Administration
• Spiceworks Administration
• On call 24/7 Support
• Quickbooks Administration
• Veeam Administration
• DR Plan/Development Administration
• Intune MDM/Apple MDM Administration
• Lansweeper Implementation Management/Administration

Apple/Windows IT Support Engineer

Confidential

Responsibilities:

• Manage/Support migration to Windows 10 (Project Lead)
• O365 Administration & Support
• MacOS Server Administration
• DNS/DHCP Support
• Wireless/LAN Support
• Jamf Pro Support & Administration (Deployment, Device Management, App Management, Inventory Management, Self-Service Portal, Security, Active Directory Integration)
• MacOS, iOS, Support/Administration
• Active Directory Administration
• MDM (Cisco Meraki) Administration
• ServiceNow Ticket Administration
• 2000+ Devices (MacOS/Server/iOS) sole support

IT Support Engineer

Confidential

Responsibilities:

• Network Administration (Cisco Routers/Switches)
• Cisco ASA Firewall, & VPN, Implementation & Administration
• Server Administration (Windows Server 2003-Windows Server 2012R2)
• VMWare Administration
• Manage/Support migration to Windows 10
• O365 Administration
• Adapt/Genesys/Interaction Administration (call routing, call flow, media server, call manager/ic business manager)
• DNS/DHCP Administration
• Wireless/LAN Administration
• Ubiquiti Access Point Administration
• Infrastructure Support/Administration
• Active Directory/Group Policy Administration
• AVG Security Server/Workstation Administration
• Spiceworks Implementation & Administration

Technical Support III-Technical Analyst

Confidential

Responsibilities:

• O365 Support
• Windows 7/10 Support
• LANDESK Support
• IOS/Android Support
• DNS/DHCP Support
• Wireless/LAN Support
• Infrastructure Support/Administration
• Active Directory Administration
• Logging/Resolving user queries as work orders via Service Manger

Confidential

Senior Technical Analyst

Responsibilities:

• Network Administration (Cisco Routers/Switches)
• Barracuda VPN/Firewall Administration
• Server Administration (Windows Server 2003-Windows Server 2012R2)
• VMWare Administration
• Veeam Administration
• O365 Implementation & Administration
• DNS/DHCP Administration
• Wireless/LAN Administration
• Group Policy Administration
• Infrastructure Support/Administration
• Active Directory/Group Policy Administration
• Logging/Resolving user queries as work orders
• BMC Asset Core/Footprints Administration

Infrastructure Support Specialist

Confidential

Responsibilities:

• Network Administration (Cisco Routers/Switches)
• Watchguard Firewall, VPN, & Wireless Implementation & Administration
• Server Administration (Windows Server 2003-Windows Server 2012R2)
• Hyper-V Administration
• Manage/Support migration to Windows 10
• Juniper VPN & Firewall Administration
• Google Business Apps Administration
• O365 Implementation & Administration
• VMWare VPC Implementation & Administration
• HP ProCurve Network Implementation & Administration
• Avaya Administration
• DNS/DHCP Administration
• Wireless/LAN Administration
• Group Policy Administration
• Infrastructure Support/Administration
• Active Directory/Group Policy Administration
• Hi-Five Administration (A/V)
• Avira Security Server/Workstation Administration
• Spiceworks Implementation & Administration
• On call 24/7 Support
• Logging/Resolving user queries as work orders
• BMC Track-IT Management Administration

Desktop Support Engineer

Confidential

Responsibilities:

• Responsible for deploying and supporting Windows 7/OS X Mavericks/OS X Yosemite
• Migrate, install, and configure MS Office 2013
• Provide level 1-3 IT Support
• Google Apps to O365/Lync Migration & Administration
• Installing and configuring pc/mac applications.
• Diagnosing and solving hardware/server/software faults.
• Logging user queries as Work Orders.
• Analyzing issues to spot reoccurring and underlying issues.
• Used Active Directory to reset and maintain user accounts. Created and maintained user accounts/groups/computers/organizational units wifin active directory. Assigned permissions (Exchange server etc.,) wifin AD for user accounts/groups
• Managed and supported McAfee EPO 5.0.1 for Mac’s & PC’s
• Networking support (LAN, DHCP, DNS)
• Verizon Business Mobile Administration
• Samange Administration
• Lotus Notes 8.5.1 Installation/Configuration
• Shoretel/Cisco IP Phone Administration
• Google Business Apps Administration
• WSUS Server Support/Administration
• Norton Ghost Server/Ghosting

Desktop Support Engineer

Confidential

Responsibilities:

• Responsible for deploying and supporting Windows 7
• Migrate, install, and configure Microsoft O365
• Provide level 1-3 IT Support
• Installing and configuring computer applications.
• Diagnosing and solving hardware/software faults.
• Logging user queries as Work Orders.
• Analyzing issues to spot reoccurring and underlying issues.
• Used Active Directory to reset and maintain user accounts. Created and maintained user accounts/groups wifin active directory. Assigned permissions (Exchange server etc.,) wifin AD for user accounts/groups
• Basic Networking support (LAN, DHCP, DNS)

Desktop Support Engineer

Confidential

Responsibilities:

• Responsible for managing, supporting, and deploying Windows 7 to Elk Grove Office, Naperville Office locations.
• Provide IT Support for Elk Grove, Naperville locations (175 total users)
• Installing and configuring computer applications.
• Diagnosing and solving hardware/software faults.
• Logging user queries as Work Orders.
• Analyzing issues to spot reoccurring and underlying issues.
• Provide contact and problem resolution for all users wif hardware, software and applications problems.
• Resolve as many user-reported problems as expertise permits using available tools/resources and following procedures and policies for teh handling of support cases.
• Escalate problems as appropriate following IT procedures to Help Desk.
• Act as a liaison between external/internal users to assure accurate problem interpretation. Maintain communications wif users during teh problem resolution process.
• New user setups including assigning permissions and creating groups via active directory.
• Troubleshooting/Resolving problems wif Microsoft Outlook.
• Troubleshooting network connectivity issues.
• Troubleshoot Windows Server 2008 issues
• Support onsite IT infrastructure (hardware, software, etc.)
• Rack and Mount routers, servers, etc.
• Administer access points
• Administer Cisco IP Phone accounts for 7960 series.
• Set up and support mobile hardware/software (iOS, Android, Windows Phone, Blackberry)

Network Operations Center Technician

Confidential

Responsibilities:

• Monitored servers (Unix/Windows), network & applications utilizing HP Open View, UC4 Application manager, Network Node Manager (NNMI) System Center Operation Manager (SCOM-Windows) Prognosis IP Telephony for VOIP (Cisco)
• Execute Tier 1 Support for all systems, network & applications turned over to operations including Mobile.
• Assisted in teh generation of reports detailing performance *operation levels against established metrics.
• Participated in resolution & recovery activities as needed.
• Assisted in teh maintenance of diagram & database recorded of all servers, network & applications.
• Assisted in teh deployment of hardware to data centers as needed.

TECHNICAL SKILLS

• Remedy Ticketing & Infrastructure Change system
• Samange Ticketing System Administration
• Shoretel IP Phone Administration
• Cisco IP Phone Administration
• McAfee EPO 5.0.1
• MS Office 365
• Active Directory
• Citrix Bomgar
• Go To Assist
• Log Me In
• Cisco Webex
• Adobe Acrobat Pro
• Android, Blackberry, iOS, Windows Phone 8.1 mobile support ( MS Exchange)
• Outlook 2010/2013
• Norton Ghost Server
• Office 2007, 2010, 2013 software suite (Word, Excel, PowerPoint, etc)
• SharePoint 2007, 2010, 2013 (SharePoint Designer 2007 HTML Editor)
• Salesforce, iSupport, Service Now Ticketing System
• Lync 2010-2013
• Cisco Jabber
• Windows XP-10 Pro, Mac OS X Mavericks/Yosemite
• Excellent written, verbal, and communication skills
• Excellent critical thinking skills
• Ability to adapt to change wif little or no notice provided
• Customer Service oriented