IT Field Technician Resume Scottsdale, AZ - Hire IT People

SUMMARY

Twenty years as a computer professional, including 12 years as an Independent, IT professional.
Productive self starter wif a strong work ethic consistently achieves goals.
Proven experience in network / hardware / operating system troubleshooting, PC assembly, system integration, technical support, POS equipment, Spyware / Virus removal and customer service helpdesk.

TECHNICAL SKILLS

Windows 2000/XP/Vista/7/10
Windows Server from NT 4 to 2012 Active Directory
Microsoft Office 365
Microsoft Office Suites
Apple/Mac product troubleshooting and repair
TCP/IP Networking
Ethernet Cabling and termination
Confidential security devices
Juniper security devices
VPN setups (Hardware and Software)
Exchange Server Symantec Backup Exec and other backup routine software
Linux Web hosting administration and maintenance
Basic WordPress and HTML skills Terminal services Remote desktop applications WHM
CPanel Raspberry Pi
Very strong troubleshoot /problem solving skills

PROFESSIONAL EXPERIENCE

Confidential

IT Field Technician

Responsibilities:

Replace legacy assets wif newer models, upgrade the current operating system to Windows 10, and provide follow up support to the end users on site for 6 week Windows 7 EOL project.
Akamai Technologies
IT Field Technician
Perform Data Center Repairs, Upgrades, etc. for Phoenix AZ centers.

Confidential, Scottsdale, AZ

IT Tech/Webhosting system administrator

Responsibilities:

Confidential, Scottsdale, AZ

Technical Store Support Representative

Responsibilities:

Provided technical customer support for all of The Confidential Stores in AZ, including new store technical setup, break fix, telecommunications /I SP consulting
Work directly wif deployment teams, software teams, vendors.
Determined if issue was due to hardware, software, ISP.
Investigated problems wif corporate NOC.
Documented any issues and repaired accordingly.
Migrate NT4 server to Win2000 at corporate office.
Maintain Workstations, Server, Firewall, Backups.

Confidential, Indiana

Independent Conultant

Responsibilities:

Scheduled and coordinate wif team any new store set up, including ISP, Telecommunications.
Documented any issues and repaired accordingly
Upgrade existing systems to comply wif requirements.
Setup and configure Juniper Netscreen Firewall / VPN for corporate access.
Troubleshoot issues wif equipment and or ISP.
Corrected any issues related to opening or day to day operations.
Maintain all accounts in Arizona (Confidential)

Confidential, Phoenix, AZ

Independent Conultant

Responsibilities:

Confidential, Phoenix Arizona

Independent Conultant

Responsibilities:

Consult wif staff and management to resolve any issues related to IT.
Integrate Broadband internet into existing network utilizing Confidential technology.

Confidential, Phoenix, AZ

Technical and Service Manager

Responsibilities:

SAAB Service Advisor / Manager, managing service sales, service advisors, technicians, vendors, factory relationships.
Supervised operations of New Car Dealership Service Department 45 employees.
Provided computer training for all employees on Confidential computer systems.
Maintained workstations, servers, telecommunications, ISP, firewall.