Inside Sales Manager Resume

SUMMARY

Talented and capable sales and customer service professional for aircraft and engine components for major - OEM client contracts. Exceptional skills in maintaining long-term mutually rewarding customer relationships while meeting and exceeding quota.
Finely honed one-on-one communication skills focused on building rapport and trust to produce win-win results
Strong attention to detail, with excellent time-management and organizational aptitude
Skilled at building and managing long term customer relationships
Self-motivated with strong work ethic
Proven high-performance remote employee for 3+ years

PROFESSIONAL EXPERIENCE

Confidential

Inside Sales Manager

Responsibilities:

Mange and oversee the work of the inside sales representative's team; includes coaching, training, evaluating and monitoring sales representatives' performance
Track sales targets and monitor monthly sales metrics
Suggest and implement improvements in the sales administration process
Use customer feedback to generate/maintain sales and enhance customer buying experience
Research methods to increase customer engagement
Ensure sales, finance and quality/legal policies and procedures are met

Program Administrator and Customer Service Administrator

Confidential

Responsibilities:

Administer and manage Pratt & Whitney JT15D engine component outright and rotable sales program
Managed all stages of sales cycle, including negotiating best price to maximize revenues, order processing, delivery tracking, and post-sale follow up and problem resolution. Work closely within a multi-functional team including logistics, operations, and purchasing.
Increased revenue opportunities by brokering and acquiring inventory to maintain optimum levels
Interact with ATC clients and customers to increase services through performance and delivery
Tracked and monitored customer service level, repair cycle turn-around time, exchange process, core recovery and customer service requirements
Primary representative and first responder for major aerospace clients, including U.S., Canada and Singapore-based contract for Pratt & Whitney as well as major airlines including Delta and Hawaiian
Communicated and reported weekly status of all assigned customer repair orders
Consistently maintained positive client relationships through dedicated, reliable, attention to detail and genuine commitment to client satisfaction
Maintained online client facing parts catalog across multiple networks

Confidential, Fort Lauderdale, Florida

Sales Administrator

Responsibilities:

Assisted sales department on floor with clients, including guiding the clients through their stone purchase, writing orders/quotes, closing sales
Cold calling lead generation and tracking, approximately 30 new leads/week
Monitored commercial and retail customer activity to track traffic counts

Receptionist

Confidential

Responsibilities:

Confidential, Fort Lauderdale, Florida

Data Consultant

Responsibilities: