Risk Management Operations Manager Resume
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TexaS
SUMMARY
- Organized, efficient, and experienced to work independently or in a team environment using strong interpersonal, communication, and technical computer proficiencies.
TECHNICAL SKILLS
- Call center management experience
- Track and monitor calls
- Strong problem - solving ability
- Detail Oriented
- Dedicated to process improvement
PROFESSIONAL EXPERIENCE
Risk Management Operations Manager
Confidential, Texas
Responsibilities:
- Provided technical support and telephony system support
- Implemented a call flow, and call scripts to aid efficient managementof call volume
- Monitored calls to improve quality that minimized errors and track operative performance
Pharmacy Service Rep
Confidential, Texas
Responsibilities:
- Insurance verification, health wellness program enrollment, and acted as liaison between Pharmacist and Patient, verified billing for prescription orders and processed payments.
- Hired, mentored, evaluated, and scheduled employees, and ensured compliance with company directives. Acted as liaison between corporate managers and call center staff, providing coaching that resulted in enhanced skills and talent retention.
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