Freelance Consultant Resume

SUMMARY

Conduct operations research on specific aspects
Conduct surveys and feedback analysis
Contribute to the elaboration of background documents, presentations, briefing notes, summaries, talking points and speeches.
Assist in the preparation of technical workshops, meetings, high level events and conferences.
Speaks and writes clearly and effectively; correctly interprets messages
Work collaboratively with colleagues to achieve organizational goals
Learn from others; openness in sharing informations
Deliver best customer service
Deliver improvements in customers experience
Improve NPS and customer satisfaction
Improve efficiency and profitability
Work closely with customers and make immediate impact
Create high performing operational culture
Advise and assist customers on their queries and requests
Ensure contracts and KYC Compliance
Strict respect of regulatory, national and international law
Control AML/CFT, PEP
Low risk review and ensure accuracy
Ensure documents security
Office administration
Follow up of contracts, invoices, emails
Physical and Digital archiving

TECHNICAL SKILLS

PROFESSIONAL EXPERIENCE

Freelance Consultant

Confidential

Responsibilities:

Credit Assessment
Administrative Assistant
Compliance analysis of postpaid and prepaid contracts
Process Development
KYC and Compliance Project Officer
Collect and Ensure KYC Compliance
Respect of the regulation and financial policies
Anti Money Laundry analysis
Strict respect of process and integrity on business operations
Sales back office support
Ensure High level of customer service
Follow up of Customer request
Daily report.
CRM and commercial Manager
Perform market research
Coordinate actions to promote new services
Coordinate all communication actions
Prospecting companies, administrations, associations and international organizations
Assist General Manager
Design and drafting of administrative documents
Translation of documents
Represent the CEO at meetings
Establishment of employment contracts
Monthly reporting of service activities