PROFESSIONAL EXPERIENCE

System Administrator

Confidential, Springfield, VA

Responsibilities:

• Daily management of site network and computer systems such as user administration, backup and user accounts management.
• Experience troubleshooting VMware environments running both Windows and Linux virtual machines
• Troubleshoot and monitor performance of cryptographic/encryption items
• Administer UNIX, LINUX and Microsoft servers supporting Internet, email, and video teleconferencing services
• Server scripting - Powershell/Bash, TCP/IP, Networking and server technologies
• Administer user account information, performance monitoring/tuning, data backups and restoration, system and network troubleshooting
• Monitor all networks using network management software. These networks can include satellite or other special intelligence
• Support daily monitoring and optimization of VM servers and hosts
• Plan and install operating system and application software upgrades and enhancements
• Provide customer service to troubleshoot and resolve problems
• Supports US Army IT systems on site whenever and wherever deployed. Available to deploy to other countries and/or theaters to perform quick reaction technical support to US forces worldwide military contingency missions and requirements in potentially hazardous work environments

System Administrator

Confidential, VA

Responsibilities:

• Monitor DTRANET U/S servers and network devices via SolarWinds and SCOM
• Perform initial triage (create/send outage emails, stand up phone bridge) during outage events and escalate to required personnel
• Conduct follow-ups wif teams/personnel to report and manage network outages/service impacting issues
• Administrative experience wif various VMware tools - Horizon, vSphere, vCenter
• Monitor, administer and maintain vCenter modules and configurations
• Provide advance troubleshooting support and problem resolution in VDI environment
• Perform Active Directory Services administration and management
• Conduct after hour reboots of servers for patch maintenance and verify system health; clearing/resetting NIPR/SIPR VDI sessions
• Server patching and updating using SCCM/WSUS
• Organize, prepare, and narrate teh daily Operations Morning Stand-Up Briefing
• Coordinate wif Infrastructure, DISA, and government lead on all Outages/Degradations
• Monitor Outlook mailboxes incoming email traffic and distribute to appropriate teams
• Create outage tickets and critical SCOM alerts; resolve assigned BMC Remedy tasks
• Maintain teh Shift Passdown log, Planned Outage calendar for scheduled maintenance
• Perform periodic functionality checks of all critical user services and sites
• Update classified Outage Tracking sheet and notify of any DTRA impact
• Assist users wif account issues - unlock/password reset/account enabling
• Provide 24×7 support to various time zone sites; after hours Service Desk support

Support Contractor

Confidential, Arlington, VA

Responsibilities:

• Assist users wif setting up accounts for various classified networks
• Install application software on computer workstations when needed or as assigned
• Create VTC meeting invites via calendar and/or phone for various classified levels
• Prioritize and schedule issues; escalate (when required) to appropriate experienced technician
• Setup and install new workstation(s) as needed or as assigned
• Assist users via phone and/or on-site support wif classified networks
• Perform hands-on fixes at teh desktop level, including installing and upgrading software, installing hardware, implementing file backups, and configuring systems and applications
• Configure new machines wif imaging and required software

PKI Registration Authority

Confidential, VA

Responsibilities:

• Supports teh Army Cyber Security Directorate/Identity Management Directorate in teh areas of Army Communications Security to include Cryptographic Modernization, Key Management Infrastructure (KMI), Common Access Card (CAC) and Public Key Infrastructure (PKI)
• Provide support to LRA, TA, and ETA in accordance wif DoD PKI RA-LRA CPS and RPS to ensure RA Operations are aligned wif DISA Audit requirements
• Manages end-to-end lifecycle of Army digital identities and access controls, creates PKI Mobile-Code Signing, Group, Role Based Certificates and PKI GO (General Officer) tokens
• Issue, revoke, renew and recover certificates for teh CAC/PKI office in compliance wif DoDI 8520.2
• Working knowledge of Certificate Authority (CA) Service and Root Certificate Authority
• Performs third party key recovery and approving issuance of certificates to network Non Person Entities (NPEs)
• Utilizes teh knowledge base and experience to identify, diagnose and resolve end users technical issues
• Knowledge of X.509 digital certificates, revocation checking technologies (OCSP, CRL) and Transport Layer Security (TLS) ; understanding of key management policies
• Executes training sessions wif new IdAM specialist utilizing DoD practices, policies, procedures and standards as outlined in teh RPS (SIPR/Classified) and CPS (NIPR/Unclassified)
• Establishes and maintains certificate distribution, alternate CAC tokens, and CAC pin reset for locations globally
• Operate, maintain, and ensure successful implementation of teh IdAM/PKI Program, Understanding of how teh NIST 800.53 v4 security controls are implemented in relation to IdAM, Registers and/or terminates of Local Registration Authorities (LRAs) to perform their duties

Service Desk Technician

Confidential, Alexandria, VA

Responsibilities:

• Utilizes knowledge of network support, PC workstations, software, and systems to resolve problems in a timely manner
• Assists users via phone and/or on-site support to install, upgrade, and maintain desktop and portable computer hardware, software, printers, and peripherals
• Analyzes and resolves incidents and requests regarding use of application software or hardware
• Provides full support to remote customers using Juniper SSL VPN, Citrix, MobiKey, LPS, and remote sites.
• Knowledge of Tandberg, VTC conference rooms, scanners, network printers, projectors, teleconference and other DOD equipment
• Utilizes teh knowledge base, experience, and other support documentation to identify, isolate, diagnose and resolve end users technical problems

IT Specialist Tier 2

Confidential, Arlington, VA

Responsibilities:

• Install, configure, service, repair, and maintain hardware and software for network services, workstations, and servers
• Assisted wif teh NGEN Tech Refresh involving teh replacement of older workstations wif newer laptops
• Deployed and imaged hardware via Windows Deployment Services (WDS); prepared and installed images using Symantec Ghost Server
• Working knowledge of Microsoft Office, BMC Remedy, Active Directory
• Troubleshoot issues wif enterprise email, coordinate restoration of email services; manage user permissions and e-mail queues
• Managing dormant or inactive user account(s) and mailbox volumes/limit thresholds
• Identify client’s issues based on associations of teh NIPR and SIPR networks.
• Support end-users in addition to IT department team members.
• Document incident resolutions and provide updates wifin teh ticketing system
• Familiarity wif network troubleshooting of VPN and port issues Education