SUMMARY:

• 12+ years of experience in design, implementation and configuration of Microsoft Exchange 2007, 2010, Office 365, Skype for Business and Teams. Associated with project of Office 365, Windows Azure upgrade, migration.
• Managed Identity Access management of Azure Subscriptions, Azure AD, Azure AD Application Proxy, Azure AD Connect, Azure AD Pass through Authentication.
• Designed and implemented multiple Active Directory implementations for over 30,000 users.
• Hands on experience of implementing Cluster and standalone Microsoft Exchange Server, MS SQL Cluster server. Expertise in designing and Implementation of Microsoft Active Directory Infrastructure.
• Worked as a Microsoft Exchange and Office 365 Administrator in a hybrid cloud environment where the infrastructure involved active collaboration with other support teams like Windows/VMware, Firewall, UNIX, Network teams etc.
• Deployed, configured and managed virtual machines in VMware Vsphere. Configured VMware EXSI and migrated virtual machines.
• Served as an expert with both operational and design engineering responsibilities in a Windows Infrastructure environment.
• Designed, configured and deployed Microsoft Azure for a multitude of applications utilizing the Azure stack (Including Compute, Web & Mobile, Blobs, Resource Groups, Azure SQL, Cloud Services, and ARM), focusing on high - availability, fault tolerance, and auto-scaling.
• Expertise in Microsoft Azure Cloud Services (PaaS & IaaS), Application Insights, Document DB, Internet of Things (IoT), Azure Monitoring, Key Vault, Visual Studio Online (VSO) and SQL Azure.
• Expert in Microsoft Exchange technologies Exchange 2007, 2010 as well as Office 365 and Skype For Business.
• Design VSTS/Azure DevOps build and release definitions for on-prem and Azure IAAS/PAAS offerings
• Designed and developed zero touch and zero downtime password rotation strategy using Azure Key Vault.
• Messaging systems migration from Lotus Notes and Exchange 2010 to Office 365
• Implementation and administration of Office 365 services, including Exchange, SharePoint, OneDrive and Skype for Business.
• Develop solution design and technical architecture for clients using on premise, Cloud and hybrid approaches that leverage MS Office 365(SharePoint Online, Skype/Lync, Exchange, OneDrive, Yammer, Project Online, BizTalk etc) solutions
• Designed, planned, and implemented Exchange 2010 environments for multiple customers. Create detailed planning, procedures, and training documentation.
• Designed and implemented multiple Active Directory implementations for over 30,000 users.
• Hands on experience of implementing Cluster and standalone Microsoft Exchange Server, MS SQL Cluster server. Expertise in designing and Implementation of Microsoft Active Directory Infrastructure.
• Microsoft Exchange Experience as subject matter expert (SME) in implementation, architecture and development.
• Effective teamwork with ability to lead technical teams, manages changing priorities, and resolve problems in complex, multi-platform environments.

TECHNICAL SKILLS:

Operating Systems: MS Windows 95, Windows 98, Windows 2000 and 2003, 2008, 2012, Windows XP Pro, Vista, Windows 7, 10 Citrix Presentation Server & UNIX and DOS

Software: MS Office, XP, MS Outlook, Adobe Photoshop, Remedy, Lotus Notes, Visio 2000, SQL, FTP, VMware, Exchange 2007,2010, Office 365, Active Directory Federated Services, Office 365, Microsoft Exchange, Microsoft SharePoint, Microsoft Skype for Business, Microsoft OneDrive for Business, Azure

Hardware: PC’s, Laptops, Compaq/IBM/Dell Server, Ethernet, CISCO Router, Printers, Network Cards, SCSI devices, Ram, CD ROM’s, Modems, Scanners, Digital Cameras and VPN

Workstations: IBM, Dell, HP and many locally assembled

Networking: LAN/WAN, TCP/IP and Modems

Database: Azure SQL Database, MS SQL server 2005, MS Access

Tools: ADO .NET, C#.Net, ASP.NET, XML

Application Servers: Windows NT, 2000 and 2003, 2008, 2012, 2016, Remote Access Server, DNS, DHCP, SCCM

PROFESSIONAL EXPERIENCE

Confidential, VA

Azure Infrastructure Administrator

Responsibilities:

• Deployed Azure IaaS virtual machines (VMs) and Cloud services (PaaS role instances) into secure VNets and subnets. Manage and Create Storage Account and Affinity Group in Azure Portal.
• Designed and configured Azure Virtual Networks (VNets), subnets, Azure network settings, DHCP address blocks, DNS settings, and security policies and routing.
• Responsible for architecture, planning, testing and implementation process for Exchange 2010 (on-prem) to the office 365 hybrid implementation and using Azure Active Directory.
• Microsoft Office 365 deployment, infrastructure move towards SaaS private cloud computing, application architecture, change management, conducted support and training for Project Managers, Resource Managers and Administrators. Deployed Windows Azure Active Directory, Active Directory Federation Services and MS Exchange synchronization.
• Implementation and administration of Office 365 services, including Exchange, SharePoint, OneDrive and Skype for Business.
• Installed and administered Windows virtual desktop by using Virtual Manager. Performed administrative activities in Windows Virtual Desktop.
• Worked on Azure SQL DB migration, Web apps and API’s into Azure. Also VM migrations to azure.
• Experience with Azure VPN Gateway for connection with On Premise to Azure networks.
• Created NSG rules with regards to above connections.
• Connections established using Azure Express route also for Microsoft Azure and Microsoft 365 connectivity and also with other On Prem networks.
• Hands-on experience in designing, implementing and managing Windows 10 and Office 365.
• Experienced in Configuring and managing Azure AD Connect, Azure AD Connect health, Microsoft Azure Active Directory.
• Azure Information Protection (AIP) Implementation Services for Microsoft Office 365 and Exchange.
• Hands-on experience on Cloud Based Migrations: Migrate Exchange to Office Online (O365), Active Directory to Azure Active Directory.
• Administration, Configuration, Rule set creations, policy fine tuning, in-line mode implementations and reporting of Endpoint Security Technologies like: Proof point and Cisco Iron Port.
• Managing Office 365 Roadmap Communications and develop Office 365 roadmap development and implementation strategies to address the organization's Office 365 initiatives and future needs..
• Maintained the Skype for Business 2015 Unified Communications Platform within production to support 25,000 users.
• Troubleshoot and customize office 365 application including, Yammer, Teams, OneDrive, OneNotes, Flow, Planner and office 365 training.
• Assisted external client with configurations, powershell scripts; administrated SharePoint online and support.
• Performed e-mail security management, with a focus to reduce spam, filter inappropriate content, and Viruses. Resolved Azure AD issues relating to Office 365, Active Directory to Azure AD.
• Maintain hybrid connections to Office 365, managed multiple tenants, and integrate/consolidate existing/newly acquired tenants.
• Messaging systems migration from Lotus Notes and Exchange 2010 to Office 365, design and migration strategy using PowerShell scripting.
• Implemented single-sign ON Authentication method with Office 365 and configured DirSync and ADFS for Active Directory Synchronization.
• Designed and implemented PowerShell 3.0 scripts to automate wide variety of server/infrastructure tasks, strengthening departmental audit capabilities.
• Successfully migrated 30,000 users’ mailboxes from Exchange 2010 to office 365 to create a hybrid deployment for the business.
• Managed Cisco Ironport Appliances, Managed user access and related problems on Cisco Ironport Encryption Appliance.
• Created Azure Blueprints for VM deployments and used azure monitor and Azure Service health check for servers and services running in them and to take necessary actions when needed.
• Deploying migration setup for multiple types of migration. (Cut-Over, IMAP, Staged and Hybrid)
• On-Boarding and Off-Boarding the mailboxes from Exchange Online Servers.
• Migrating the Shared, Resource and Room Mailboxes to cloud and from cloud to On-Premise.
• Handling post migrated issues like permissions and password issues for the users.
• Administered and supported Office 365 and MS Exchange policies. Setting up the ActiveSync for the mobile messaging services. Managed MS Exchange servers, AD applications and public folders.
• Developed transition plans and managed migration projects across a variety of scenarios including on premise, Hybrid and hosted Exchange, and application upgrades. Served as Level 3 to helpdesk resources for all mobility issues providing 24x7 support
• Decommissioned Exchange 2007 server from the network domain after Office 365 migration completed using Microsoft best practices. Pre-migration test for user from Exchange 2007 to Office 365.
• Member of the Core Messaging team for the global Lotus Notes mail to Office 365. Documented Shared mail migration process to Office 365 cloud for Microsoft.
• Managed MS Exchange servers, AD applications and public folders.
• Guided customers in onboarding their business to office 365 services Exchange including, Sharepoint Online, Lync Online, Office 365 Pro plus and Yammer.
• Provided migration guidance, assess, remediate, enable and drive usage of office 365 services; exchange online, SharePoint Online, One Drive for Business, Microsoft Teams, office 365 Enterprise, Power BI, Project Online, Skype for Business Online, Yammer Enterprise.
• Helped Organization to adapt power apps, power BI and Dynamics for Finance.
• Performed daily monitoring of mobility systems. Managed third party MDM vendors to ensure compliance with SLAs. Deployed new technologies and solutions as driven by internal architect and engineering. Implementing Directory Synchronization for the purpose of migration.
• Worked with project teams that include MDM support engineers as well as help desk personnel.
• Supported customers by implementing InTune and managed MDM policies.
• Responsible for Installing, maintaining, and troubleshooting network storage; establishing and maintaining user accounts, profiles, access privileges and security in Microsoft Azure Gov (MAG).
• Designed, deployed and licensed full Office 365 including Hosted Exchange. Migrated all mailboxes from an old “On Premise” Microsoft Exchange with Encryption, Litigation Hold, Discovery services, Azure AD Management. File Sharing utilizing Share Point and One Drive. Active Directory services.
• Automated and executed Office 365 procedures utilizing Windows PowerShell.
• Administered and supported Office 365 and MS Exchange policies.
• Setup Azure Virtual Appliances (VMs) to meet security requirements as software-based appliance functions (firewall, WAN optimization and intrusion detections).
• Architected automation of Azure Virtual Networks, Network Security Groups and access control rules
• Led implementation of Office 365 and Azure Active Directory for single sign on, authentication, authorization and Azure Role-based Access Control (RBAC).
• Wrote multiple simple queries and applied and run to analyze the results in log analytics table for our data in specific time ranges and created charts using that results and saved the queries for later use.
• Setup Microsoft 365 Portal and licenses, migrated “On Premise Exchange” to Office 365, synchronized and setup SharePoint, One Drive, Office on the Cloud, Discovery / Litigation Hold and email Encryption. Providing Level 3 escalation support for Incidents and tickets related to all Office 365 services.
• Enabled secure communication with On Premise and Azure network in a hybrid environment. Resolved issues with the help of understanding how architecture is framed. Assigned IP’s for VM’s from subnet address ranges created and assign static IP’s if in case the VM is server. Deployed workloads in the environment that needed shared services.
• Providing Level 3 escalation support for Incidents and tickets related to all Office 365 services.
• Conducted Office 365 deployment, infrastructure move towards SaaS private cloud computing, application architecture and change management.
• Managed Office 365 including product testing and implementation, migrations, training and ongoing support. Automated and executed Office 365 procedures utilizing Windows PowerShell.
• Provides technical assistance and guidance to Technology Services group for Office 365 and associated Office Systems. Administered and supported Office 365 and MS Exchange policies.

Confidential

Azure Consultant

Responsibilities:

• Worked in fully hybrid messaging environment involving Lotus notes, exchange server 2010 and Office 365.
• Good knowledge in internal and external mail flow issues.
• Performed primary administrative tasks for MS Exchange 2010/ Office 365 messaging system
• Message tracking and troubleshooting to resolve mail delivery issues.
• Performed administrative tasks in BES (Blackberry Enterprise Services).
• Performed daily Active Directory tasks.
• Monitored all server logs on Domain Exchange.
• Create new and manage all existing Mailboxes and Distribution groups.
• Provide proactive technical support and problem resolution using trouble ticketing, email, and verbal communication techniques.
• Provide Microsoft server administration to include monitoring server status, troubleshooting issues with client connectivity, response time, server performance, backup/restore, and disaster recovery planning and testing.
• Administer CISCO Iron port security appliances.
• Configured Inbound and Outbound mail flow policies.
• Whitelisting/Blacklisting of domains, email addresses and IP’s according to the current requisites.
• Create transport rules in Exchange in order for the emails, which are considered to be spam to be directed to EOP.
• Define and implement an efficient DevOps operating model to align with the company’s business goals. Manage teams across multiple geographic locations, releases, and projects.
• Monitor and take necessary actions if any discrepancies found in disk space, backup, server and services availability report in exchange servers.
• Migration of mailboxes to cloud 9, if and when request is raised.
• Identify and fix issues in distribution lists, shared mailboxes, resource mailboxes, user mailboxes and calendars.
• Usage of DirSync 2.0 if any changes have to be replicated quickly from onprem to cloud.
• Working on web based tickets and resolved the issues based on user.
• Testing of mail flow in Exchange.
• Worked on managing remote desktop services users, sessions and processes and adding / removing systems to it.
• Familiar with level 2 Outlook calendar and Free/Busy issues.
• Familiar with Exchange 2010 DAG concept.
• Good knowledge in Exchange Throttling policies.
• Basic Knowledge in power shell commands.
• Basic knowledge in Lync 2010, onprem lync and Skype for business.
• Participated in major incidents and work proactively to analyse and resolve it at the earliest.
• Raised tickets and worked with CISCO and MICROSOFT Engineers in case of any assistance or support required from their end for messaging devices in our Organization.
• Perform license clean up activity if and when required.
• Performed room mailbox migration and DL migration.
• Configure the connections (send/receive connectors, added accepted/remote domains) on hub server.
• Worked extensively to prevent unauthorized access by implementing MFA and RBAC policies.
• Create and maintain Knowledge Base for Messaging Level 1 and Level 2 Incident resolution.
• The client had a hybrid messaging architecture where MX record is hosted in iron port for external domains to identify the client is mail enabled organization.
• There are six ADFS servers to enable Single Sign On (SSO) where three are behind the proxy and the other three are in Demilitarized Zone (DMZ).
• There are also twelve DC Servers (Domain Controllers) in which authentication is carried out for users in the organization.
• The external to internal domain and internal to external domain mail flow happens via CISCO iron port which is called Enterprise Security Appliance (ESA) where policies and content filters are in place to protect Organization from mail related threats.
• To track any email related issue or to pull any report, there is Security Management Appliance (SMA) which is CISCO product with Async OS.
• The environment also had application mailboxes which are hosted in Lotus notes Domino servers which are considered to be legacy systems or mailboxes as some application teams still uses Unix servers which are compatible with Notes than with Exchange.
• There are twelve Exchange 2010 servers in which the server roles are split as seven Mailbox servers and five servers which has CAS (Client Access Server) and HUB Transport Server roles installed.
• DAG (Database Availability Group) is configured in mailbox servers to overcome failovers and to promote redundancy where mailbox databases are available.
• CAS Array servers are used to achieve users logging to OWA (Outlook Web App) and also when configuring Outlook client. Outlook Anywhere (OA) is also achieved by CAS servers.
• HUB transport servers have Send connectors and Receive Connectors configured in them which is used for flow of emails. There are also transport rules created in HUB transport servers as and when requirement raises.
• There are two TMG (Threat Management Gateway) servers which enables users to check free/busy information in calendar of other users.
• The hybrid O365 environment ensures cross forest permissions so that users in On Premise environment can be able to check free/busy information in calendar of cloud user and vice versa.
• The Office 365 ECP (Exchange Control Panel) is where trusted domains, partner domains are configured for the client.
• There are different types of O365 licenses available which can be used according to the requirement/need and can also be customized.
• Recovered unused licenses using license clean up activity for terminated users and provide content management to all employees and compliance across all documents.
• Powershell can be connected online for any administrative task to be performed. The O365 Recipient level changes / configurations can only be performed in O365 EMC (Exchange management console).
• There were also Pure Message servers which were used for store Ecommerce domain and Strong mail servers which are used for Commerce related activities which needs email functionalities.
• Directory Synchronization 2.0 is used for synchronization of objects between on premises to cloud.
• Group Self Service Portal or Self Service Tool (SST) is used for managing distribution lists and shared mailboxes by owner of the DL or SMB so that the members get access to respective DL or SMB. The DL to manage Shared mailbox is called SMBAG (Shared Mailbox Availability Group).
• Skype for Business or Lync is also supported where few changes in Organizational level were made to disable conversation history to be saved in user mailbox and restrict policy for user to perform text communication or group chat alone and disable screen sharing and voice calls/video calls etc.

Confidential

Windows Support Engineer

Responsibilities:

• Maintenance of HP Blade servers and Router.
• Maintenance of client system to test the attacks which should be connected to test bed to be available to other nodes participating in the project.
• Maintenance of hardware and software asset.
• Microsoft patch updation
• Software installation, configuration.
• Formatting and assembling a pc.
• Resolving application, H/W and N/W issues.
• Prioritizing calls and preparing call reports.
• Configuring DNS and DHCP.
• Understanding of client side configuration and involvement of Microsoft servers with services like file sharing and Printer sharing, DHCP, AD, DNS, FTP and Internet access.
• Good understanding of Microsoft Operating systems.
• Strong understanding of Antivirus systems.
• Strong understanding of System building including complete building from scratch system imaging and retaining and restoring of User backups.
• Configured Email accounts for users and worked on Outlook client issues.
• PST archival and backup creation for archived PST’s for Users.

Confidential

Windows support Engineer

Responsibilities:

• Maintenance of hardware and software asset.
• Microsoft patch updation
• Software installation, configuration.
• Formatting and assembling a pc.
• Resolving application, H/W and N/W issues.
• Prioritizing calls and preparing call reports.
• Configuring DNS and DHCP.
• Understanding of client side configuration and involvement of Microsoft servers with services like file sharing and Printer sharing, DHCP, AD, DNS, FTP and Internet access.
• Good understanding of Microsoft Operating systems.
• Strong understanding of Antivirus systems.
• Strong understanding of System building including complete building from scratch system imaging and retaining and restoring of User backups.
• Configured Email accounts for users and worked on Outlook client issues.
• PST archival and backup creation for archived PST’s for Users.